Altapay incident

issue processing payments

Major Resolved

Altapay experienced a major incident on April 21, 2026 affecting Altapay and Processing, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 02:11 PM UTC
Resolved
Apr 21, 2026, 02:36 PM UTC
Duration
25m
Detected by Pingoru
Apr 21, 2026, 02:11 PM UTC

Affected components

AltapayProcessing

Update timeline

  1. identified Apr 21, 2026, 02:11 PM UTC

    We are continuing to work on a fix for this incident.

  2. monitoring Apr 21, 2026, 02:25 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. monitoring Apr 21, 2026, 02:26 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Apr 21, 2026, 02:36 PM UTC

    This incident has been resolved.