Altapay incident

Degraded Performance with Shopify Integration

Major Resolved

Altapay experienced a major incident on June 28, 2026 affecting Processing, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Jun 28, 2026, 05:30 PM UTC
Resolved
Jun 28, 2026, 06:48 PM UTC
Duration
1h 18m
Detected by Pingoru
Jun 28, 2026, 05:30 PM UTC

Affected components

Processing

Update timeline

  1. investigating Jun 28, 2026, 05:30 PM UTC

    We have identified high response time with our Shopify Integration. Payments with other eCommerce Platforms or direct API integrations are not affected. We are investigating the issue.

  2. monitoring Jun 28, 2026, 06:17 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 28, 2026, 06:48 PM UTC

    This incident has been resolved.