Altapay incident

Performance Issues with Mastercard 3D Secure (3DS)

Major Resolved

Altapay experienced a major incident on July 15, 2026, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 07:00 AM UTC
Resolved
Jul 15, 2026, 10:07 AM UTC
Duration
3h 6m
Detected by Pingoru
Jul 15, 2026, 07:00 AM UTC

Update timeline

  1. identified Jul 15, 2026, 07:00 AM UTC

    We are currently receiving reports of issues affecting the **Mastercard 3D Secure (3DS)** authentication service. This external issue may negatively impact your Mastercard transaction processing, leading to increased timeouts or failed authentications. Our team is monitoring the situation.

  2. monitoring Jul 15, 2026, 09:19 AM UTC

    We are now seeing signs of recovery with the **Mastercard 3D Secure (3DS)** service. Mastercard transaction processing is beginning to return to normal, but we continue to monitor the situation.

  3. resolved Jul 15, 2026, 10:07 AM UTC

    The issues affecting the **Mastercard 3D Secure (3DS)** service seem to have been fully resolved. Based on our monitoring the Mastercard transaction processing has returned to normal.