Altapay incident

Processing via Nets

Minor Resolved

Altapay experienced a minor incident on May 5, 2026 affecting Processing, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 10:00 AM UTC
Resolved
May 05, 2026, 10:27 AM UTC
Duration
26m
Detected by Pingoru
May 05, 2026, 10:00 AM UTC

Affected components

Processing

Update timeline

  1. investigating May 05, 2026, 10:00 AM UTC

    We are currently investigating this incident where the connection to Nets is being rejected. Other acquirers and payment methods are working and the indication points to an issue on Nets side. We continue to troubleshoot from our side

  2. monitoring May 05, 2026, 10:01 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 05, 2026, 10:27 AM UTC

    This incident has been resolved.