Altapay incident

Transactions via Rapyd as an acquirer is not settled

Minor Resolved View vendor source →

Altapay experienced a minor incident on March 3, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2026, 11:02 AM UTC
Resolved
Mar 03, 2026, 11:02 AM UTC
Duration
—
Detected by Pingoru
Mar 03, 2026, 11:02 AM UTC

Update timeline

  1. resolved Mar 03, 2026, 11:02 AM UTC

    Type: Incident Duration: 21 hours and 1 minute Affected Components: Processing Mar 3, 11:02:41 GMT+0 - Identified - Please be aware that transactions towards Rapyd are currently not being settled. Due to this the payments for the transactions processed via Rapyd as an acquirer is not being paid out. Mar 4, 08:04:08 GMT+0 - Resolved - We can confirm that the transactions from 28/2 - 3/3 has now been settled and that payouts from the acquirer will be processed today. Mar 3, 14:51:15 GMT+0 - Monitoring - We implemented a fix and we will monitor the results. We expect that the missing transactions will be registered at Rapyd after midnight.