Altapay incident

issues processing with payments

Major Resolved

Altapay experienced a major incident on May 5, 2026 affecting Processing, lasting 4h 8m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 03:34 AM UTC
Resolved
May 05, 2026, 07:42 AM UTC
Duration
4h 8m
Detected by Pingoru
May 05, 2026, 03:34 AM UTC

Affected components

Processing

Update timeline

  1. investigating May 05, 2026, 03:34 AM UTC

    We are currently investigating this incident.

  2. identified May 05, 2026, 04:10 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring May 05, 2026, 05:27 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved May 05, 2026, 07:42 AM UTC

    This incident has been resolved.