Is Altapay down?
Last checked 6m agoNo incidents right now.
Altapay is operational right now. Last checked 6m ago; the most recent incident resolved 15d ago.
Real-time Altapay status, recent outages, and incident history — pulled directly from Altapay's official status page at https://status.altapay.com every 5 minutes. Pingoru tracks 8 Altapay services and has captured 22 incidents in the last 90 days (98.33% uptime). Get email, Slack, Discord, or webhook alerts the moment Altapay reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Networking
Timeline · 2 updates
- investigating · Jul 16, 2026, 12:57 PM UTC
We are currently investigating a network issue causing intermittent connection failures when making API calls. The overall impact is low, affecting only a small subset of requests. Our engineering team is actively working to pinpoint the root cause and resolve the issue. We will provide another update as soon as we have more information.
- resolved · Jul 16, 2026, 02:00 PM UTC
Service has recovered to a normal level. Our team will continue monitoring the environment to ensure stability.
Latest: Service has recovered to a normal level. Our team will continue monitoring the environment to ensure stability.
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Timeline · 2 updates
- identified · Jul 16, 2026, 07:00 AM UTC
AltaPay merchants using **Rapyd** acquiring are experiencing a delay in merchant settlements due to an external systems issue. **Rapyd** reported a temporary systems outage with **Banking Circle** which is the service used to process settlements. Because of this issue, merchant payouts scheduled for **July 16, 2026**, could not be processed. Rapyd has indicated that they expect these delayed payouts to be completed and processed today, **July 17, 2026**. We will share updates if we detect any further expected delays.
- resolved · Jul 17, 2026, 07:00 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- NetworkingProcessing
Timeline · 3 updates
- investigating · Jul 15, 2026, 02:17 PM UTC
Our technical team has identified a problem with the **3D Secure (3DS)** authentication flow within the Shopify embedded application. Because the 3DS verification is not functioning correctly, customers are unable to finalize their payments at checkout. If your store is affected, you can restore credit card processing by temporarily switching from the embedded application to our regular Shopify application. Detailed instructions for setting up and configuring both applications can be found on our [AltaPay Shopify Wiki](https://github.com/AltaPay/plugin-shopify/wiki).
- investigating · Jul 15, 2026, 03:07 PM UTC
We continue to investigate the source of the issue. In the meantime, we recommend that you disable the Embedded app, and instead install the regular card payments app You can use the same API credentials and configuration.
- resolved · Jul 15, 2026, 05:07 PM UTC
Our technical team traced the issue to a change in firewall configuration. While we have successfully mitigated the problem and confirmed that payment processing is fully functional, we are continuing to investigate the underlying cause of the firewall change to ensure long-term stability and prevent future occurrences.
Latest: Our technical team traced the issue to a change in firewall configuration. While we have successfully mitigated the problem and confirmed that payment processing is fully functiona…
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Timeline · 3 updates
- identified · Jul 15, 2026, 07:00 AM UTC
We are currently receiving reports of issues affecting the **Mastercard 3D Secure (3DS)** authentication service. This external issue may negatively impact your Mastercard transaction processing, leading to increased timeouts or failed authentications. Our team is monitoring the situation.
- monitoring · Jul 15, 2026, 09:19 AM UTC
We are now seeing signs of recovery with the **Mastercard 3D Secure (3DS)** service. Mastercard transaction processing is beginning to return to normal, but we continue to monitor the situation.
- resolved · Jul 15, 2026, 10:07 AM UTC
The issues affecting the **Mastercard 3D Secure (3DS)** service seem to have been fully resolved. Based on our monitoring the Mastercard transaction processing has returned to normal.
Latest: The issues affecting the **Mastercard 3D Secure (3DS)** service seem to have been fully resolved. Based on our monitoring the Mastercard transaction processing has returned to norm…
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- Processing
Timeline · 3 updates
- investigating · Jul 02, 2026, 12:47 PM UTC
We are currently investigating this incident.
- monitoring · Jul 02, 2026, 12:54 PM UTC
There was a short interruption towards one acquirer (Rapyd) however we can see that transactions are being accepted again.
- resolved · Jul 02, 2026, 01:09 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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See the full Altapay outage history
12 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Altapay outage history →Or sign up free to get alerts when Altapay breaks · 10 free monitors · No credit card
- Intermittent Connection Issues ResolvedStarted Jul 16, 2026, 12:57 PM UTC · Resolved Jul 16, 2026, 02:00 PM UTC · 1h 2m
- Rapyd settlement delays ResolvedStarted Jul 16, 2026, 07:00 AM UTC · Resolved Jul 17, 2026, 07:00 AM UTC · 1d
- Started Jul 15, 2026, 02:17 PM UTC · Resolved Jul 15, 2026, 05:07 PM UTC · 2h 50m
- Started Jul 15, 2026, 07:00 AM UTC · Resolved Jul 15, 2026, 10:07 AM UTC · 3h 6m
- payment processing ResolvedStarted Jul 02, 2026, 12:47 PM UTC · Resolved Jul 02, 2026, 01:09 PM UTC · 22m
- Started Jun 28, 2026, 05:30 PM UTC · Resolved Jun 28, 2026, 06:48 PM UTC · 1h 18m
- Processing Dankort via Nets ResolvedStarted May 21, 2026, 08:10 AM UTC · Resolved May 21, 2026, 01:18 PM UTC · 5h 8m
- Processing Dankort via Nets ResolvedStarted May 21, 2026, 08:10 AM UTC · Resolved May 21, 2026, 08:10 AM UTC · —