Is Altapay down?

We are currently invOur engineering team is actively investigating an issue causing an unusually high number of transactions to be declined with the status **"Suspected Fraud."** We understand the impact this has on your business, and resolving this is our top priority. Here is what you need to know right now: * **Current Status:** Our technical teams are working directly with our payment processor partners to identify the root cause and deploy a fix. * **Impact:** A higher-than-normal percentage of legitimate transactions may be temporarily blocked by secondary risk filters. * **Recommended Action:** We advise against manually adjusting your fraud prevention settings or lowering your risk thresholds at this time, as this could expose your store to actual fraudulent activity once processing normalizes. We will provide a follow-up update within the next 30 minutes, or as soon as we have a definitive resolution timeline. Thank you for your patience and understanding.estigating this incident.

Transactions are again being accepted and are currently monitoring.

This incident has been resolved by 3rd party.

Type: Incident Duration: 31 minutes Affected Components: Processing Sep 4, 13:06:55 GMT+0 - Monitoring - Transactions are again being accepted and are currently monitoring. Sep 4, 12:50:24 GMT+0 - Investigating - We are currently invOur engineering team is actively investigating an issue causing an unusually high number of transactions to be declined with the status **"Suspected Fraud."** We understand the impact this has on your business, and resolving this is our top priority. Here is what you need to know right now: * **Current Status:** Our technical teams are working directly with our payment processor partners to identify the root cause and deploy a fix. * **Impact:** A higher-than-normal percentage of legitimate transactions may be temporarily blocked by secondary risk filters. * **Recommended Action:** We advise against manually adjusting your fraud prevention settings or lowering your risk thresholds at this time, as this could expose your store to actual fraudulent activity once processing normalizes. We will provide a follow-up update within the next 30 minutes, or as soon as we have a definitive resolution timeline. Thank you for your patience and understanding.estigating this incident. Sep 4, 13:21:09 GMT+0 - Resolved - This incident has been resolved by 3rd party.

Type: Maintenance Duration: 1 hour Affected Components: Search service Aug 27, 08:10:05 GMT+0 - Identified - As part of our ongoing efforts to improve our products and deliver a better user experience, we are completely updating the look and feel of the AltaPay Merchant Interface. While the portal will soon feature a fresh, modernized design, **please rest assured that there is zero impact on your day-to-day operations or technical setup.** Here is what you need to know: * **No Action Required:** You do not need to perform any migrations, update settings, or reconfigure your account. * **Data & Functionality:** While visual representations may have a new style, all existing reporting data, tools, and workflows will remain fully available to you. * **User Access:** Your existing login credentials, permissions, and team access will stay exactly the same. * **APIs & Integrations:** All technical connections, payment pathways, and API endpoints will continue to operate without interruption. * **Agreements:** Your commercial terms, fee structures, and existing contracts remain completely unchanged. This update is purely a visual enhancement designed to provide you with a cleaner, more intuitive interface. Aug 31, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 31, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully

Dear Merchant, Our engineering team is currently investigating a temporary performance issue affecting transaction processing times across our gateway. While transactions are continuing to process, you or your customers may experience delays in transaction confirmation or authorization responses. We are actively analyzing system metrics and working to restore standard performance speeds as quickly as possible. We will provide another update within the next hour, or as soon as we have concrete progress to share. You can also monitor real-time updates on our official status page. We appreciate your patience and apologize for any inconvenience this may cause to your business.

We implemented a fix and are currently monitoring the result.

This incident has been resolved.

Type: Incident Duration: 35 minutes Affected Components: Processing Aug 6, 12:23:41 GMT+0 - Investigating - Dear Merchant, Our engineering team is currently investigating a temporary performance issue affecting transaction processing times across our gateway. While transactions are continuing to process, you or your customers may experience delays in transaction confirmation or authorization responses. We are actively analyzing system metrics and working to restore standard performance speeds as quickly as possible. We will provide another update within the next hour, or as soon as we have concrete progress to share. You can also monitor real-time updates on our official status page. We appreciate your patience and apologize for any inconvenience this may cause to your business. Aug 6, 12:35:48 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 6, 12:58:16 GMT+0 - Resolved - This incident has been resolved.