Is Altapay down?

We are currently investigating issues with our processing platform..

We are currently investigating issues with our processing platform.

We have identified the issue and are currently monitoring.

We have identified the issue and are currently monitoring

This incident has been resolved..

This incident has been resolved.

We are currently investigating an issue affecting settlement payouts for a subset of transactions where the acquirer is Rapyd. This is not affecting transactions processed via Nets or Shift4. Our engineering team is actively looking into a communication issue between Rapyd and the downstream acquirer that may be preventing transaction batches from being properly sent and settled. **What this means for you:** * **Processing:** Active store transactions are still completing successfully. * **Payouts:** Pending payouts or settlements routed through Rapyd may be temporarily delayed while we resolve this connection issue. We are treating this with the highest priority and are working closely with the acquiring partner to ensure all affected funds are settled as quickly as possible.

We are currently investigating an issue affecting settlement payouts for a subset of transactions where the acquirer is Rapyd. This is not affecting transactions processed via Nets or Shift4. Our engineering team is actively looking into a communication issue between Rapyd and the downstream acquirer that may be preventing transaction batches from being properly sent and settled. **What this means for you:** * **Processing:** Active store transactions are still completing successfully. * **Payouts:** Pending payouts or settlements routed through Rapyd may be temporarily delayed while we resolve this connection issue. We are treating this with the highest priority and are working closely with the acquiring partner to ensure all affected funds are settled as quickly as possible

The issue has been identified and the transactions are now being submitted for clearing.

The issue has been identified and the transactions are now being submitted for clearing

All transactions have been submitted for clearing. They are expected to be cleared by Rapyd in the nightly clearing task..

All transactions have been submitted for clearing. They are expected to be cleared by Rapyd in the nightly clearing task.

We are currently observing an unusually high rate of declined MobilePay transactions across our network. Our engineering and support teams are actively investigating the root cause with MobilePay and working to restore normal processing as quickly as possible. * **Impact:** Customers attempting to pay via MobilePay may experience payment failures or error messages when approving the payment in the app..

We are currently observing an unusually high rate of declined MobilePay transactions across our network. Our engineering and support teams are actively investigating the root cause with MobilePay and working to restore normal processing as quickly as possible. * **Impact:** Customers attempting to pay via MobilePay may experience payment failures or error messages when approving the payment in the app.

The issue has been identified and MobilePay is working on a correction.

The issue has been identified and MobilePay is working on a correction

MobilePay has implemented a fix and we are currently monitoring the situation.

MobilePay has implemented a fix and we are currently monitoring the situation

This incident has been resolved..

This incident has been resolved.

We are currently invOur engineering team is actively investigating an issue causing an unusually high number of transactions to be declined with the status **"Suspected Fraud."** We understand the impact this has on your business, and resolving this is our top priority. Here is what you need to know right now: * **Current Status:** Our technical teams are working directly with our payment processor partners to identify the root cause and deploy a fix. * **Impact:** A higher-than-normal percentage of legitimate transactions may be temporarily blocked by secondary risk filters. * **Recommended Action:** We advise against manually adjusting your fraud prevention settings or lowering your risk thresholds at this time, as this could expose your store to actual fraudulent activity once processing normalizes. We will provide a follow-up update within the next 30 minutes, or as soon as we have a definitive resolution timeline. Thank you for your patience and understanding.estigating this incident..

We are currently invOur engineering team is actively investigating an issue causing an unusually high number of transactions to be declined with the status **"Suspected Fraud."** We understand the impact this has on your business, and resolving this is our top priority. Here is what you need to know right now: * **Current Status:** Our technical teams are working directly with our payment processor partners to identify the root cause and deploy a fix. * **Impact:** A higher-than-normal percentage of legitimate transactions may be temporarily blocked by secondary risk filters. * **Recommended Action:** We advise against manually adjusting your fraud prevention settings or lowering your risk thresholds at this time, as this could expose your store to actual fraudulent activity once processing normalizes. We will provide a follow-up update within the next 30 minutes, or as soon as we have a definitive resolution timeline. Thank you for your patience and understanding.estigating this incident.

Transactions are again being accepted and are currently monitoring..

Transactions are again being accepted and are currently monitoring.

This incident has been resolved by 3rd party..

This incident has been resolved by 3rd party.

Dear Merchant, Our engineering team is currently investigating a temporary performance issue affecting transaction processing times across our gateway. While transactions are continuing to process, you or your customers may experience delays in transaction confirmation or authorization responses. We are actively analyzing system metrics and working to restore standard performance speeds as quickly as possible. We will provide another update within the next hour, or as soon as we have concrete progress to share. You can also monitor real-time updates on our official status page. We appreciate your patience and apologize for any inconvenience this may cause to your business..

Dear Merchant, Our engineering team is currently investigating a temporary performance issue affecting transaction processing times across our gateway. While transactions are continuing to process, you or your customers may experience delays in transaction confirmation or authorization responses. We are actively analyzing system metrics and working to restore standard performance speeds as quickly as possible. We will provide another update within the next hour, or as soon as we have concrete progress to share. You can also monitor real-time updates on our official status page. We appreciate your patience and apologize for any inconvenience this may cause to your business.

We implemented a fix and are currently monitoring the result..

We implemented a fix and are currently monitoring the result.

This incident has been resolved..

This incident has been resolved.