Altapay incident
Subject: Investigating an issue with elevated "Suspected Fraud" transaction declines
Altapay experienced a major incident on September 4, 2026 affecting Processing, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 04, 2026, 12:50 PM UTC
We are currently invOur engineering team is actively investigating an issue causing an unusually high number of transactions to be declined with the status **"Suspected Fraud."** We understand the impact this has on your business, and resolving this is our top priority. Here is what you need to know right now: * **Current Status:** Our technical teams are working directly with our payment processor partners to identify the root cause and deploy a fix. * **Impact:** A higher-than-normal percentage of legitimate transactions may be temporarily blocked by secondary risk filters. * **Recommended Action:** We advise against manually adjusting your fraud prevention settings or lowering your risk thresholds at this time, as this could expose your store to actual fraudulent activity once processing normalizes. We will provide a follow-up update within the next 30 minutes, or as soon as we have a definitive resolution timeline. Thank you for your patience and understanding.estigating this incident.
- monitoring Sep 04, 2026, 01:06 PM UTC
Transactions are again being accepted and are currently monitoring.
- resolved Sep 04, 2026, 01:21 PM UTC
This incident has been resolved by 3rd party.