Altapay experienced a minor incident on May 5, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved May 05, 2026, 03:30 AM UTC
Type: Maintenance Duration: 30 minutes Affected Components: Checkout May 5, 03:30:00 GMT+0 - Identified - During this window, we will transition services for merchants who experienced callback delivery issues following our recent infrastructure move. This change will restore their service to the previous environment to ensure stability. ### **Impact** * **Downtime:** Affected merchants may experience up to two separate 1-minute intervals of downtime during the window. * **Affected Users:** This maintenance **only** impacts selected merchants integrated with the [**Checkout API**](https://documentation.altapay.com/v2/Checkout-API/Flow/). **Action Required: Whitelisting** Please ensure that the following IP addresses remain whitelisted in your firewall to prevent service disruptions: * **IPv4:** `185.206.120.0/24`, `185.203.232.129`, and `185.203.233.129` * **IPv6:** `2a10:a200::/29` **Who is NOT affected?** You can disregard this notice if you use any of the following: * Standard AltaPay plugins (Shopify, Magento, WordPress, etc.) * Custom integrations via `API/createPaymentRequest` May 5, 03:30:01 GMT+0 - Identified - Maintenance is now in progress May 5, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully