Altapay incident

High decline rate on MobilePay transactions

Minor Resolved

Altapay experienced a minor incident on October 1, 2026 affecting Processing, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2026, 01:05 PM UTC
Resolved
Oct 01, 2026, 02:12 PM UTC
Duration
1h 6m
Detected by Pingoru
Oct 01, 2026, 01:05 PM UTC

Affected components

Processing

Update timeline

  1. investigating Oct 01, 2026, 01:05 PM UTC

    We are currently observing an unusually high rate of declined MobilePay transactions across our network. Our engineering and support teams are actively investigating the root cause with MobilePay and working to restore normal processing as quickly as possible. * **Impact:** Customers attempting to pay via MobilePay may experience payment failures or error messages when approving the payment in the app.

  2. identified Oct 01, 2026, 01:10 PM UTC

    The issue has been identified and MobilePay is working on a correction

  3. monitoring Oct 01, 2026, 01:54 PM UTC

    MobilePay has implemented a fix and we are currently monitoring the situation

  4. resolved Oct 01, 2026, 02:12 PM UTC

    This incident has been resolved.