Altapay Outage History

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Altapay had 31 outages in the last 2 years totaling 58h 28m of downtime — averaging 1.3 incidents per month.

There were 31 Altapay outages since October 15, 2025 totaling 58h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.altapay.com

Minor October 1, 2026

High decline rate on MobilePay transactions

Detected by Pingoru
Oct 01, 2026, 01:05 PM UTC
Resolved
Oct 01, 2026, 02:12 PM UTC
Duration
1h 6m
Affected: Processing
Timeline · 4 updates
  1. investigating Oct 01, 2026, 01:05 PM UTC

    We are currently observing an unusually high rate of declined MobilePay transactions across our network. Our engineering and support teams are actively investigating the root cause with MobilePay and working to restore normal processing as quickly as possible. * **Impact:** Customers attempting to pay via MobilePay may experience payment failures or error messages when approving the payment in the app.

  2. identified Oct 01, 2026, 01:10 PM UTC

    The issue has been identified and MobilePay is working on a correction

  3. monitoring Oct 01, 2026, 01:54 PM UTC

    MobilePay has implemented a fix and we are currently monitoring the situation

  4. resolved Oct 01, 2026, 02:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 6, 2026

Investigating performance in payment flow

Detected by Pingoru
Aug 06, 2026, 12:23 PM UTC
Resolved
Aug 06, 2026, 12:58 PM UTC
Duration
34m
Affected: Processing
Timeline · 3 updates
  1. investigating Aug 06, 2026, 12:23 PM UTC

    Dear Merchant, Our engineering team is currently investigating a temporary performance issue affecting transaction processing times across our gateway. While transactions are continuing to process, you or your customers may experience delays in transaction confirmation or authorization responses. We are actively analyzing system metrics and working to restore standard performance speeds as quickly as possible. We will provide another update within the next hour, or as soon as we have concrete progress to share. You can also monitor real-time updates on our official status page. We appreciate your patience and apologize for any inconvenience this may cause to your business.

  2. monitoring Aug 06, 2026, 12:35 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 06, 2026, 12:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2026

Intermittent Connection Issues

Detected by Pingoru
Jul 16, 2026, 12:57 PM UTC
Resolved
Jul 16, 2026, 02:00 PM UTC
Duration
1h 2m
Affected: Networking
Timeline · 2 updates
  1. investigating Jul 16, 2026, 12:57 PM UTC

    We are currently investigating a network issue causing intermittent connection failures when making API calls. The overall impact is low, affecting only a small subset of requests. Our engineering team is actively working to pinpoint the root cause and resolve the issue. We will provide another update as soon as we have more information.

  2. resolved Jul 16, 2026, 02:00 PM UTC

    Service has recovered to a normal level. Our team will continue monitoring the environment to ensure stability.

Read the full incident report →

Minor July 16, 2026

Rapyd settlement delays

Detected by Pingoru
Jul 16, 2026, 07:00 AM UTC
Resolved
Jul 16, 2026, 07:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 16, 2026, 07:00 AM UTC

    Type: Incident Duration: 1 day Jul 17, 07:00:00 GMT+0 - Resolved - This incident has been resolved. Jul 16, 07:00:00 GMT+0 - Identified - AltaPay merchants using **Rapyd** acquiring are experiencing a delay in merchant settlements due to an external systems issue. **Rapyd** reported a temporary systems outage with **Banking Circle** which is the service used to process settlements. Because of this issue, merchant payouts scheduled for **July 16, 2026**, could not be processed. Rapyd has indicated that they expect these delayed payouts to be completed and processed today, **July 17, 2026**. We will share updates if we detect any further expected delays.

Read the full incident report →

Minor July 15, 2026

Credit Card Payment Failures on Shopify Embedded App

Detected by Pingoru
Jul 15, 2026, 02:17 PM UTC
Resolved
Jul 15, 2026, 05:07 PM UTC
Duration
2h 50m
Affected: NetworkingProcessing
Timeline · 3 updates
  1. investigating Jul 15, 2026, 02:17 PM UTC

    Our technical team has identified a problem with the **3D Secure (3DS)** authentication flow within the Shopify embedded application. Because the 3DS verification is not functioning correctly, customers are unable to finalize their payments at checkout. If your store is affected, you can restore credit card processing by temporarily switching from the embedded application to our regular Shopify application. Detailed instructions for setting up and configuring both applications can be found on our [AltaPay Shopify Wiki](https://github.com/AltaPay/plugin-shopify/wiki).

  2. investigating Jul 15, 2026, 03:07 PM UTC

    We continue to investigate the source of the issue. In the meantime, we recommend that you disable the Embedded app, and instead install the regular card payments app You can use the same API credentials and configuration.

  3. resolved Jul 15, 2026, 05:07 PM UTC

    Our technical team traced the issue to a change in firewall configuration. While we have successfully mitigated the problem and confirmed that payment processing is fully functional, we are continuing to investigate the underlying cause of the firewall change to ensure long-term stability and prevent future occurrences.

Read the full incident report →

Major July 15, 2026

Performance Issues with Mastercard 3D Secure (3DS)

Detected by Pingoru
Jul 15, 2026, 07:00 AM UTC
Resolved
Jul 15, 2026, 10:07 AM UTC
Duration
3h 6m
Timeline · 3 updates
  1. identified Jul 15, 2026, 07:00 AM UTC

    We are currently receiving reports of issues affecting the **Mastercard 3D Secure (3DS)** authentication service. This external issue may negatively impact your Mastercard transaction processing, leading to increased timeouts or failed authentications. Our team is monitoring the situation.

  2. monitoring Jul 15, 2026, 09:19 AM UTC

    We are now seeing signs of recovery with the **Mastercard 3D Secure (3DS)** service. Mastercard transaction processing is beginning to return to normal, but we continue to monitor the situation.

  3. resolved Jul 15, 2026, 10:07 AM UTC

    The issues affecting the **Mastercard 3D Secure (3DS)** service seem to have been fully resolved. Based on our monitoring the Mastercard transaction processing has returned to normal.

Read the full incident report →

Major July 2, 2026

payment processing

Detected by Pingoru
Jul 02, 2026, 12:47 PM UTC
Resolved
Jul 02, 2026, 01:09 PM UTC
Duration
22m
Affected: Processing
Timeline · 3 updates
  1. investigating Jul 02, 2026, 12:47 PM UTC

    We are currently investigating this incident.

  2. monitoring Jul 02, 2026, 12:54 PM UTC

    There was a short interruption towards one acquirer (Rapyd) however we can see that transactions are being accepted again.

  3. resolved Jul 02, 2026, 01:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 28, 2026

Degraded Performance with Shopify Integration

Detected by Pingoru
Jun 28, 2026, 05:30 PM UTC
Resolved
Jun 28, 2026, 06:48 PM UTC
Duration
1h 18m
Affected: Processing
Timeline · 3 updates
  1. investigating Jun 28, 2026, 05:30 PM UTC

    We have identified high response time with our Shopify Integration. Payments with other eCommerce Platforms or direct API integrations are not affected. We are investigating the issue.

  2. monitoring Jun 28, 2026, 06:17 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Jun 28, 2026, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 21, 2026

Processing Dankort via Nets

Detected by Pingoru
May 21, 2026, 08:10 AM UTC
Resolved
May 21, 2026, 01:18 PM UTC
Duration
5h 8m
Affected: Processing
Timeline · 5 updates
  1. identified May 21, 2026, 08:10 AM UTC

    Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue Some status can be found form Nets/Nexi status page

  2. identified May 21, 2026, 08:27 AM UTC

    UPDATED: Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue. **This incident is also affecting Nets issued cards which receive declines as well** Some status can be found form Nets/Nexi status page

  3. monitoring May 21, 2026, 12:48 PM UTC

    Since around 9:15 it has not been possible to process transactions via Nets. Nets is working on solving the issue Some status can be found from Nets/Nexi status page **Please note that this is affecting all operations including payments and refunds for eCom and Card Present transactions on Nets issued cards.**

  4. monitoring May 21, 2026, 01:07 PM UTC

    We are starting to see some early indication that Nets is processing transactions again. We are waiting for Nets to confirm that they are fully operational again though!

  5. resolved May 21, 2026, 01:18 PM UTC

    This incident experienced at Nets has been resolved.

Read the full incident report →

Minor May 13, 2026

processing issue

Detected by Pingoru
May 13, 2026, 11:56 AM UTC
Resolved
May 13, 2026, 12:34 PM UTC
Duration
37m
Affected: Processing
Timeline · 4 updates
  1. investigating May 13, 2026, 11:56 AM UTC

    We are currently investigating this incident.

  2. identified May 13, 2026, 12:12 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring May 13, 2026, 12:17 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved May 13, 2026, 12:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2026

Processing via Nets

Detected by Pingoru
May 05, 2026, 10:00 AM UTC
Resolved
May 05, 2026, 10:27 AM UTC
Duration
26m
Affected: Processing
Timeline · 3 updates
  1. investigating May 05, 2026, 10:00 AM UTC

    We are currently investigating this incident where the connection to Nets is being rejected. Other acquirers and payment methods are working and the indication points to an issue on Nets side. We continue to troubleshoot from our side

  2. monitoring May 05, 2026, 10:01 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 05, 2026, 10:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 5, 2026

issues processing with payments

Detected by Pingoru
May 05, 2026, 03:34 AM UTC
Resolved
May 05, 2026, 07:42 AM UTC
Duration
4h 8m
Affected: Processing
Timeline · 4 updates
  1. investigating May 05, 2026, 03:34 AM UTC

    We are currently investigating this incident.

  2. identified May 05, 2026, 04:10 AM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring May 05, 2026, 05:27 AM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved May 05, 2026, 07:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 2, 2026

[IDENTIFIED] Reporting Database

Detected by Pingoru
May 02, 2026, 07:11 PM UTC
Resolved
May 04, 2026, 08:02 AM UTC
Duration
1d 12h
Affected: Search service
Timeline · 2 updates
  1. investigating May 02, 2026, 07:11 PM UTC

    An issue with our reporting have been identified. Impact: currently some pages (Reports UI, Orders, Payments, Agreements), and the customReport API are displaying outdated information. Payment processing is working and not affected.

  2. resolved May 04, 2026, 08:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 21, 2026

issue processing payments

Detected by Pingoru
Apr 21, 2026, 02:11 PM UTC
Resolved
Apr 21, 2026, 02:36 PM UTC
Duration
25m
Affected: AltapayProcessing
Timeline · 4 updates
  1. identified Apr 21, 2026, 02:11 PM UTC

    We are continuing to work on a fix for this incident.

  2. monitoring Apr 21, 2026, 02:25 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. monitoring Apr 21, 2026, 02:26 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Apr 21, 2026, 02:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 15, 2026

Checkout

Detected by Pingoru
Apr 15, 2026, 09:05 AM UTC
Resolved
Apr 15, 2026, 09:05 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 15, 2026, 09:05 AM UTC

    Type: Incident Duration: 1 hour and 6 minutes Affected Components: Checkout Apr 15, 09:05:00 GMT+0 - Identified - We have identified an issue with the checkout service and are currently working on a correction Apr 15, 09:15:02 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 15, 09:51:08 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 15, 10:10:47 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor March 31, 2026

Payment processing issue

Detected by Pingoru
Mar 31, 2026, 10:56 AM UTC
Resolved
Mar 31, 2026, 10:56 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 31, 2026, 10:56 AM UTC

    Type: Incident Duration: 3 hours and 2 minutes Affected Components: Processing Mar 31, 10:56:10 GMT+0 - Investigating - We are currently investigating this incident where some merchants have many transactions being declined as well as capture/refund/releases not being accepted. The issue is very sporadic. Some merchants experience it a lot and other merchants don't have any issue at all Mar 31, 11:29:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 31, 13:57:45 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor March 20, 2026

Some transactions are not searchable

Detected by Pingoru
Mar 20, 2026, 03:42 PM UTC
Resolved
Mar 20, 2026, 03:42 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 20, 2026, 03:42 PM UTC

    Type: Incident Duration: 10 days, 19 hours and 53 minutes Affected Components: Search service Mar 20, 15:42:51 GMT+0 - Identified - We have identified an issue with our reporting pipeline where a small portion of payments might not show in: Search Results Payments Pages (Orders, Attempts, Agreements, etc) It is affecting: Reporting - Both from the User interface and API Payment processing is unaffected. We are investigating and we will keep you posted with any updates on resolution. Mar 31, 11:36:10 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor March 5, 2026

CheckoutAPI missing callbacks

Detected by Pingoru
Mar 05, 2026, 12:02 PM UTC
Resolved
Mar 05, 2026, 12:02 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 05, 2026, 12:02 PM UTC

    Type: Incident Duration: 2 hours and 49 minutes Affected Components: Checkout Mar 5, 12:02:43 GMT+0 - Identified - We have identified an issue related to our CheckoutAPI service where the results of the transactions cannot be delivered. This is affecting merchants who have implemented the Checkout API () Merchants using Shopify, Magento or other plugins as well as the Merchant API is not affected by this Mar 5, 12:10:25 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 5, 14:51:48 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor March 3, 2026

Transactions via Rapyd as an acquirer is not settled

Detected by Pingoru
Mar 03, 2026, 11:02 AM UTC
Resolved
Mar 03, 2026, 11:02 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 03, 2026, 11:02 AM UTC

    Type: Incident Duration: 21 hours and 1 minute Affected Components: Processing Mar 3, 11:02:41 GMT+0 - Identified - Please be aware that transactions towards Rapyd are currently not being settled. Due to this the payments for the transactions processed via Rapyd as an acquirer is not being paid out. Mar 4, 08:04:08 GMT+0 - Resolved - We can confirm that the transactions from 28/2 - 3/3 has now been settled and that payouts from the acquirer will be processed today. Mar 3, 14:51:15 GMT+0 - Monitoring - We implemented a fix and we will monitor the results. We expect that the missing transactions will be registered at Rapyd after midnight.

Read the full incident report →

Minor March 2, 2026

3DS / MitId verification issue

Detected by Pingoru
Mar 02, 2026, 11:25 AM UTC
Resolved
Mar 02, 2026, 11:25 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 02, 2026, 11:25 AM UTC

    Type: Incident Duration: 47 minutes Affected Components: Processing Mar 2, 11:25:23 GMT+0 - Investigating - We are currently investigating an issue where 3DS / MitId verification is failing. Mar 2, 11:39:05 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 2, 11:51:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 2, 11:58:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 2, 12:12:05 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor February 26, 2026

An issue with the database responsible for the conversion, orders page and search results has been identifier. You might not be able to see results in the page, but payments are being processed successfully.

Detected by Pingoru
Feb 26, 2026, 08:00 AM UTC
Resolved
Feb 26, 2026, 08:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 26, 2026, 08:00 AM UTC

    Type: Incident Duration: 36 minutes Affected Components: Search service Feb 26, 08:00:46 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 26, 08:36:52 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →

Minor February 25, 2026

[IDENTIFIED] Issues with the Conversion and Orders page

Detected by Pingoru
Feb 25, 2026, 03:53 AM UTC
Resolved
Feb 25, 2026, 03:53 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 25, 2026, 03:53 AM UTC

    Type: Incident Duration: 12 hours and 1 minute Affected Components: Search service Feb 25, 13:43:27 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 25, 03:53:46 GMT+0 - Investigating - An issue with the database responsible for the conversion, orders page and search results has been identifier. You might not be able to see results in the page, but payments are being processed successfully. Feb 25, 15:54:41 GMT+0 - Resolved - This incident has been resolved.

Read the full incident report →