Akeneo incident

Slowness on extraction step

Minor Resolved View vendor source →
Started
Feb 11, 2026, 10:08 AM UTC
Resolved
Feb 11, 2026, 01:43 PM UTC
Duration
3h 34m
Detected by Pingoru
Feb 11, 2026, 10:08 AM UTC

Affected components

Supplier Data Manager

Update timeline

  1. investigating Feb 11, 2026, 10:08 AM UTC

    We are currently investigating this issue.

  2. identified Feb 11, 2026, 11:40 AM UTC

    The slowness is caused by intermittent throttling/quotas from a third-party dependency. When these quotas are reached, some jobs may end in a failed state (only 1.6% of jobs in the last hours). We’re implementing a fix to increase the available quotas and reduce the risk of recurrence.

  3. monitoring Feb 11, 2026, 01:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 11, 2026, 01:43 PM UTC

    This incident has been resolved.

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