Akeneo experienced a minor incident on February 11, 2026 affecting Supplier Data Manager, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Supplier Data Manager
Update timeline
- investigating Feb 11, 2026, 10:08 AM UTC
We are currently investigating this issue.
- identified Feb 11, 2026, 11:40 AM UTC
The slowness is caused by intermittent throttling/quotas from a third-party dependency. When these quotas are reached, some jobs may end in a failed state (only 1.6% of jobs in the last hours). We’re implementing a fix to increase the available quotas and reduce the risk of recurrence.
- monitoring Feb 11, 2026, 01:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 11, 2026, 01:43 PM UTC
This incident has been resolved.