Akeneo incident

File Upload and job processing not working

Critical Resolved View vendor source →

Akeneo experienced a critical incident on October 29, 2025 affecting Supplier Data Manager, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 09:10 AM UTC
Resolved
Oct 29, 2025, 09:23 AM UTC
Duration
13m
Detected by Pingoru
Oct 29, 2025, 09:10 AM UTC

Affected components

Supplier Data Manager

Update timeline

  1. investigating Oct 29, 2025, 09:10 AM UTC

    We are currently investigating this issue.

  2. identified Oct 29, 2025, 09:16 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 29, 2025, 09:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 29, 2025, 09:22 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 29, 2025, 09:23 AM UTC

    This incident has been resolved.