Akeneo incident
Increased errors on normalization step (not impacting job processing)
Resolved after 21 minutes, affecting Supplier Data Manager, on January 29, 2026.
This incident has been resolved. A short-lived spike of internal errors was detected due to a sorting issue in the normalization step on a specific field. These errors were not noticeable by end users and did not impact job processing, execution, or customer data. The issue is resolved and monitoring remains in place.
Affected components
Update timeline
- investigating Jan 29, 2026, 08:42 AM UTC
We are currently experiencing an increase in errors affecting job processing, especially on the Normalisation step. We are currently investigating this issue.
- resolved Jan 29, 2026, 09:04 AM UTC
This incident has been resolved. A short-lived spike of internal errors was detected due to a sorting issue in the normalization step on a specific field. These errors were not noticeable by end users and did not impact job processing, execution, or customer data. The issue is resolved and monitoring remains in place.
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