Akeneo incident

Increased errors on normalization step (not impacting job processing)

Notice Resolved View vendor source →

Akeneo experienced a notice incident on January 29, 2026 affecting Supplier Data Manager, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 29, 2026, 08:42 AM UTC
Resolved
Jan 29, 2026, 09:04 AM UTC
Duration
21m
Detected by Pingoru
Jan 29, 2026, 08:42 AM UTC

Affected components

Supplier Data Manager

Update timeline

  1. investigating Jan 29, 2026, 08:42 AM UTC

    We are currently experiencing an increase in errors affecting job processing, especially on the Normalisation step. We are currently investigating this issue.

  2. resolved Jan 29, 2026, 09:04 AM UTC

    This incident has been resolved. A short-lived spike of internal errors was detected due to a sorting issue in the normalization step on a specific field. These errors were not noticeable by end users and did not impact job processing, execution, or customer data. The issue is resolved and monitoring remains in place.