Akeneo incident

Duplicate rules might appear in the rule engine after execution

Notice Resolved View vendor source →

Akeneo experienced a notice incident on October 13, 2025 affecting UI and REST API, lasting 6h 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2025, 01:58 PM UTC
Resolved
Oct 13, 2025, 08:07 PM UTC
Duration
6h 8m
Detected by Pingoru
Oct 13, 2025, 01:58 PM UTC

Affected components

UIREST API

Update timeline

  1. investigating Oct 13, 2025, 01:58 PM UTC

    Our technical team is currently investigating the issue and is currently working to mitigate and fix the behavior. Meanwhile, avoid manually launching the rules.

  2. identified Oct 13, 2025, 02:32 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 13, 2025, 06:33 PM UTC

    A fix has been implemented to remove the duplicate rules. We are now monitoring the results.

  4. resolved Oct 13, 2025, 08:07 PM UTC

    The incident has been resolved.