Resolved after 53 minutes, affecting UI and REST API, on January 28, 2026.
The fix is implemented and PIM UI and API performance is now back to normal for all impacted customers. Thanks for your patience while the issue was being solved.
Affected components
Update timeline
- investigating Jan 28, 2026, 02:59 PM UTC
We have identified an issue where a subset of customers in the Americas region are experiencing increased latency and elevated error rates when using the PIM UI and API. The issue began around 1:00 PM CET and is currently affecting approximately 2.5% of customers in the Americas, with errors occurring on about 2% of requests. Our engineering team is actively investigating the root cause. We will provide updates as more information becomes available.
- identified Jan 28, 2026, 03:18 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 28, 2026, 03:53 PM UTC
The fix is implemented and PIM UI and API performance is now back to normal for all impacted customers. Thanks for your patience while the issue was being solved.
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