Akeneo experienced a minor incident on January 28, 2026 affecting UI and REST API, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2026, 02:59 PM UTC
We have identified an issue where a subset of customers in the Americas region are experiencing increased latency and elevated error rates when using the PIM UI and API. The issue began around 1:00 PM CET and is currently affecting approximately 2.5% of customers in the Americas, with errors occurring on about 2% of requests. Our engineering team is actively investigating the root cause. We will provide updates as more information becomes available.
- identified Jan 28, 2026, 03:18 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 28, 2026, 03:53 PM UTC
The fix is implemented and PIM UI and API performance is now back to normal for all impacted customers. Thanks for your patience while the issue was being solved.