Akeneo incident

Slowness on PIM

Notice Resolved View vendor source →

Akeneo experienced a notice incident on January 26, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2026, 11:14 AM UTC
Resolved
Jan 24, 2026, 01:30 PM UTC
Duration
—
Detected by Pingoru
Jan 26, 2026, 11:14 AM UTC

Update timeline

  1. resolved Jan 26, 2026, 11:14 AM UTC

    We detected that some Americas customers were experiencing an unusual slowness, and errors in 20% of the cases, while using PIM UI and API. This affected about 2.5% of Americas customers. A fix was implemented by our engineering team and the performance is now back to its expected level. We apologize for any inconvenience during the resolution of this issue.