Akeneo incident
Bulk actions in Europe-West1 region experiencing delays in execution
Resolved after 8 hours 27 minutes, affecting UI, on October 8, 2025.
All systems are back to normal. We've confirmed full resolution, and everything is operating as expected. Thank you for your patience!
Affected components
Update timeline
- investigating Oct 08, 2025, 03:33 PM UTC
We're observing a delay between the request to launch some actions via the UI and its effective execution. Expect delay for following actions: - Manually trigger a rule execution - Execute bulk actions via the UI Our current analysis reveals that it only concerns customers in the europe-west1 region. Recommendations: Avoid triggering another bulk action execution if you don't see it start.
- monitoring Oct 08, 2025, 04:04 PM UTC
The issue has been identified, and we have applied a mitigation that will decrease the delay in execution times. We are currently monitoring the impact of this mitigation. We apologize for any inconvenience.
- resolved Oct 09, 2025, 07:33 AM UTC
All systems are back to normal. We've confirmed full resolution, and everything is operating as expected. Thank you for your patience!
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