Akeneo incident

Shared Catalogs unavailable to login

Resolved after 5 hours 12 minutes, affecting Shared Catalogs, on September 18, 2025.

monitoring Sep 18, 2025, 02:42 PM UTC

The fix has been deployed and access to Shared Catalogs has been restored. We will continue to monitor the platform to ensure uninterrupted access.

Started
Sep 18, 2025, 10:33 AM UTC
Resolved
Sep 18, 2025, 03:46 PM UTC
Duration
5h 12m
Detected by Pingoru
Sep 18, 2025, 10:33 AM UTC

Affected components

Shared Catalogs

Update timeline

  1. identified Sep 18, 2025, 10:33 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Sep 18, 2025, 01:24 PM UTC

    We have identified the root cause and are now focused on deploying the fix.

  3. monitoring Sep 18, 2025, 02:42 PM UTC

    The fix has been deployed and access to Shared Catalogs has been restored. We will continue to monitor the platform to ensure uninterrupted access.

  4. resolved Sep 18, 2025, 03:46 PM UTC

    This incident has now been resolved. Thank you for your patience,

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