Akeneo incident

Service Unavailable due to HTTPS Certificate Issue

Critical Resolved View vendor source →

Akeneo experienced a critical incident on January 18, 2026 affecting Supplier Data Manager, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2026, 09:05 AM UTC
Resolved
Jan 18, 2026, 10:04 AM UTC
Duration
58m
Detected by Pingoru
Jan 18, 2026, 09:05 AM UTC

Affected components

Supplier Data Manager

Update timeline

  1. identified Jan 18, 2026, 09:05 AM UTC

    We are currently investigating an outage affecting SDM for all customers. The root cause has been identified, and our teams are actively implementing a fix to restore service. We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.

  2. identified Jan 18, 2026, 10:03 AM UTC

    We have identified and corrected a issue preventing access to SDM. All services are now back online. We have entered a monitoring phase to verify that all systems are responding correctly and that no residual connectivity issues remain.

  3. resolved Jan 18, 2026, 10:04 AM UTC

    This incident has been resolved.