Akeneo incident

Intermittent Data Retrieval

Resolved after 1 hour 52 minutes, affecting UI, on November 10, 2025.

monitoring Nov 10, 2025, 04:55 PM UTC

A mitigation has been implemented and we are monitoring the results.

Started
Nov 10, 2025, 04:04 PM UTC
Resolved
Nov 10, 2025, 05:56 PM UTC
Duration
1h 52m
Detected by Pingoru
Nov 10, 2025, 04:04 PM UTC

Affected components

UI

Update timeline

  1. investigating Nov 10, 2025, 04:04 PM UTC

    We are currently investigating an issue that's affecting the display of data in the PIM without data loss, it's impacting our customers in Europe-west-3 (Germany).

  2. identified Nov 10, 2025, 04:26 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 10, 2025, 04:55 PM UTC

    A mitigation has been implemented and we are monitoring the results.

  4. resolved Nov 10, 2025, 05:56 PM UTC

    The incident has been resolved.

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