Akeneo experienced a major incident on January 18, 2026 affecting UI and REST API, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
UIREST API
Update timeline
- investigating Jan 18, 2026, 12:00 PM UTC
We are currently investigating an outage affecting PIM UI and API for customers on Australian region since 11:55 CET. The root cause is under investigation. We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.
- monitoring Jan 18, 2026, 12:08 PM UTC
A fix has been implemented, traffic is being monitored.
- monitoring Jan 18, 2026, 12:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 18, 2026, 12:20 PM UTC
PIM UI and API services are now up and running on the impacted Australian region. Thanks for your patience while we were solving the case.