Resolved after 20 minutes, affecting UI and REST API, on January 18, 2026.
PIM UI and API services are now up and running on the impacted Australian region. Thanks for your patience while we were solving the case.
Affected components
Update timeline
- investigating Jan 18, 2026, 12:00 PM UTC
We are currently investigating an outage affecting PIM UI and API for customers on Australian region since 11:55 CET. The root cause is under investigation. We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.
- monitoring Jan 18, 2026, 12:08 PM UTC
A fix has been implemented, traffic is being monitored.
- monitoring Jan 18, 2026, 12:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 18, 2026, 12:20 PM UTC
PIM UI and API services are now up and running on the impacted Australian region. Thanks for your patience while we were solving the case.
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