Akeneo experienced a minor incident on January 14, 2026 affecting UI and REST API, lasting 5h 59m. The incident has been resolved; the full update timeline is below.
Affected components
UIREST API
Update timeline
- identified Jan 14, 2026, 11:37 AM UTC
We have identified an issue with our versioning feature, where PIM updates may fail or experience slowdowns since 10 AM CET. This issue impacts approximately 5% of instances within our customer base. We are currently fixing the issue, and will keep you informed when the fix is live. Thank you for your patience.
- resolved Jan 14, 2026, 05:36 PM UTC
The incident has been resolved, and all instances are now running as expected.