Akeneo incident
Product page not loading for customers with enabled AI Configurations
Minor Vendor's status page →
Resolved after 3 hours 17 minutes, affecting UI and REST API, on September 22, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
UIREST API
Update timeline
- identified Sep 22, 2025, 02:07 PM UTC
We've identified an issue with loading a product page in some instances. The bug has been discovered, and we are working on deploying a fix for the issue.
- monitoring Sep 22, 2025, 03:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 22, 2025, 05:25 PM UTC
This incident has been resolved.
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