Zenfolio Outage History

We are receiving reports that some photographers are seeing intermittent errors when uploading. Our engineers are actively investigating the cause of the issue. We thank you for your patience.

We are continuing to investigate this issue.

We are currently experiencing an issue on the NextZen platform, impacting our In-Product AI assistant, Zia. During this time, Zia may provide slow responses or be unable to provide answers to any questions you may ask in the conversation widget. Our engineering team is actively investigating and working to restore full functionality. In meantime, you may find answers to your questions and contact our Support Team by visiting our Support Center https://success.zenfolio.com/hc/en-us We apologize for the inconvenience and will provide updates once they are available.

We are aware of General Slowness and Time Out Errors currently being experienced with the Zenfolio Classic platform. Our teams are looking into it with the highest priority, and we’ll provide updates here once we have more information. Thank you for your patience and understanding while we work to resolve this.

We continue to investigate the issues of general slowness, timeout errors and the Unexpected Error messgae when trying to create a gallery on the Zenfolio Classic Platform. We will provide updates as we have more information. Thank you for your continued patience and understanding while we work to resolve this.

We have noticed slowness on the Classic Platform and we are investigating.

The Zenfolio Classic Platform is once again showing slowness; we are continuing to investigate this issue.

We are investigating an issue causing general slowness on our Classic platform. Our engineers are working on a fix, and we will share updates as they become available. Thank you for your patience and understanding.

The engineers were able to update the system, and we now see it back to normal. We are closely monitoring to ensure the issue does not reoccur. We appreciate your continued patience.

We are seeing intermittent error messages stating Classic users are not logged in during their account uploads. Our engineers have been notified of the issue and are investigating the cause. We appreciate your patience, while we look into this issue.

We are continuing to investigate this issue.

We have received numerous reports of photographers receiving upload failed messages. Our engineers are investigating the cause and working to resolve. Thank you for your patience while we look into the upload errors.

We have received reports that some NextZen users are experiencing slow video processing and in some instances failed video uploads. Thank you for your patience while our engineers investigate.

We are aware of reports of users experiencing difficulties logging into the New Zenfolio platform, as well as issues with uploading and gallery rendering. This appears to be due to a widespread third-party outage impacting multiple services. Our team is currently investigating and monitoring the situation closely, and we will share updates as soon as they are available. We apologize for the inconvenience this has caused and appreciate your patience. If you have urgent needs, please email our team at [email protected].

We have received several reports of delayed gallery invites and emails not sending for Classic users. Our engineers are actively investigating this issue.

We are currently investigating reports of degraded performance and errors on Zenfolio Classic. We will provide an update when more information is available.

We are currently investigating reports of degraded performance and errors on Zenfolio Classic. We will provide an update when more information is available.

Our Zenfolio Home Page located at Zenfolio.com is currently unavailable. We are investigating and will update once we know more. Please note that any Zenfolio hosted photographer sites are not affected and are working as intended

We’re currently investigating an issue affecting Classic Zenfolio websites, including site outages and “Service Unavailable” errors. Our engineering team is actively working on this as a top priority and we’ll provide updates as progress is made toward a resolution. Thank you for your patience and understanding!

We have received reports that some older videos on Classic are not loading and/or playing. We appreciate your understanding while we investigate this issue. Thank you for your patience.

We are currently experiencing an issue with our Zenfolio Classic platform where watermarks may not be applied correctly to images in newly uploaded galleries. This may appear as images not loading, or spinning icons symbols after an attempt to apply the watermark. Our engineering team is investigating and currently working towards finding the root cause to implement a solution. In the meantime, you may follow these workaround steps: 1. Download the watermark from your account and re-upload it, optionally adding "2025" to the watermark title or similar indicator for clarity 2. Select the newly uploaded watermark to apply to recently uploaded galleries We apologize for the inconvenience and appreciate your patience while we resolve this issue. As soon as we have more information to share, we'll provide another update here.

We are continuing to investigate this issue.

We are currently investigating an issue causing Classic Zenfolio slowness.