Zenfolio incident

Slow video processing & failed video uploads

Minor Resolved View vendor source →
Started
Mar 05, 2026, 09:53 PM UTC
Resolved
Mar 06, 2026, 05:02 PM UTC
Duration
19h 8m
Detected by Pingoru
Mar 05, 2026, 09:53 PM UTC

Affected components

UploadContent Rendering

Update timeline

  1. investigating Mar 05, 2026, 09:53 PM UTC

    We have received reports that some NextZen users are experiencing slow video processing and in some instances failed video uploads. Thank you for your patience while our engineers investigate.

  2. monitoring Mar 06, 2026, 12:27 AM UTC

    A fix has been rolled out for the Video issues and we are monitoring to make sure it has solved the issue for all photographers.

  3. resolved Mar 06, 2026, 05:02 PM UTC

    After monitoring video uploads for the past few hours, we are confident our video issues are resolved.

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