Zenfolio incident
Widespread Third-Party Outage affecting Zenfolio Logins and Content Rendering
Zenfolio experienced a critical incident on November 18, 2025 affecting Upload and Content Rendering and 1 more component, lasting 5h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 02:19 PM UTC
We are aware of reports of users experiencing difficulties logging into the New Zenfolio platform, as well as issues with uploading and gallery rendering. This appears to be due to a widespread third-party outage impacting multiple services. Our team is currently investigating and monitoring the situation closely, and we will share updates as soon as they are available. We apologize for the inconvenience this has caused and appreciate your patience. If you have urgent needs, please email our team at [email protected].
- identified Nov 18, 2025, 02:29 PM UTC
We have identified an additional impact area related to the ongoing third-party outage, causing errors on Zenfolio Classic built-in contact pages. We apologize for the continued disruption, and we will provide additional updates as soon as they are available.
- monitoring Nov 18, 2025, 06:50 PM UTC
Our third-party provider has informed us they have implemented a fix and are monitoring their platform. We will continue to monitor Zenfolio services are running as expected.
- resolved Nov 18, 2025, 07:57 PM UTC
Our third-party provider has advised the original issue has been resolved. We are now able to close this incident. Thank you for your patience.