Zenfolio Outage History

Zenfolio is up right now

Zenfolio had 28 outages in the last 2 years totaling 31h 30m of downtime — averaging 1.2 incidents per month.

There were 28 Zenfolio outages since June 2, 2025 totaling 31h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.zenfolio.com

Critical June 12, 2025

Zenfolio Classic and NextZen services are degraded

Detected by Pingoru
Jun 12, 2025, 06:24 PM UTC
Resolved
Jun 13, 2025, 01:05 AM UTC
Duration
6h 40m
Affected: WebsitesWebsitesUploadUploadDownloadDownloadContent RenderingContent RenderingOrder ProcessingOrder ProcessingEmail CommunicationEmail CommunicationLoginLoginSearchSearchAPI
Timeline · 6 updates
  1. investigating Jun 12, 2025, 06:24 PM UTC

    We are currently investigating an incident where some websites are not being displayed.

  2. investigating Jun 12, 2025, 06:31 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2025, 06:45 PM UTC

    Our platform is currently unavailable to some customers due to a major incident affecting multiple large internet products and services including ours. We continue to explore all options to restore access and will update frequently until services are restored

  4. identified Jun 12, 2025, 07:33 PM UTC

    Zenfolio is one of many companies that is affected by a broad outage with a 3rd party platform that is impacting multiple large services. To understand the widespread impact, we suggest you also check downdetector.com to see if any other applications you use are affected. We will continue to monitor this situation closely and will provide frequent updates. We understand that this outage is disruptive to you and your business and sincerely appreciate your patience.

  5. monitoring Jun 12, 2025, 09:32 PM UTC

    Internet services are returning to normal. Classic and NextZen are once again working as expected.

  6. resolved Jun 13, 2025, 01:05 AM UTC

    After several hours of monitoring, all services continue to work as expected. This incident is now resolved. Once again, thank you for your patience.

Read the full incident report →

Notice June 9, 2025

Lightroom Plug-In

Detected by Pingoru
Jun 09, 2025, 08:33 PM UTC
Resolved
Jun 10, 2025, 03:07 PM UTC
Duration
18h 34m
Timeline · 3 updates
  1. identified Jun 09, 2025, 08:33 PM UTC

    We are aware of an issue with the Lightroom plug-in for NextZen users, but our web upload remains available. Our engineers are actively working on a fix. We thank you for your patience while we work to resolve this issue.

  2. monitoring Jun 10, 2025, 01:26 PM UTC

    Thank you for your understanding. Our engineers have pushed out an updated version of the Lightroom Plug-in. If you're experiencing any issues with the NZ Lightroom plug-in please be sure to download and install v1.2.11 of the plug-in.

  3. resolved Jun 10, 2025, 03:07 PM UTC

    Thank you everyone who remained patient while we fixed the Lightroom Plug-in. For anyone looking for information on how to download v1.2.11 this can be updated via the plugin manager area of Lightroom Classic or downloaded via your account at: https://app.zenfolio.com/tools

Read the full incident report →

Minor June 2, 2025

Slow image generation for new uploads on Classic

Detected by Pingoru
Jun 02, 2025, 06:35 PM UTC
Resolved
Jun 03, 2025, 12:51 AM UTC
Duration
6h 15m
Affected: UploadUploadContent RenderingContent Rendering
Timeline · 4 updates
  1. investigating Jun 02, 2025, 06:35 PM UTC

    We have received several reports of slow image generation for new galleries on Zenfolio Classic. Our engineers are working to identify the cause of the issue and we thank you for your patience.

  2. investigating Jun 02, 2025, 07:01 PM UTC

    We are continuing to investigate the cause of slow image generation impacting all Zenfolio users are on both Classic & NextZen.

  3. monitoring Jun 02, 2025, 08:45 PM UTC

    Thank you for your understanding while we troubleshooted this issue. Our engineers have implemented a fix for the slow content rendering of new images. We will continue to monitor the platform over the next few hours to ensure image loading remains stable.

  4. resolved Jun 03, 2025, 12:51 AM UTC

    We have not received any further reports, so are closing this incident now. Thank you for your patience.

Read the full incident report →