Zenfolio Outage History

Started Jul 15, 2025, 09:03 PM UTC· resolved Jul 16, 2025, 12:08 AM UTC

1. investigating Jul 15, 2025, 09:03 PM UTC

   We are currently experiencing an issue with our Zenfolio Classic platform where watermarks may not be applied correctly to images in newly uploaded galleries. This may appear as images not loading, or spinning icons symbols after an attempt to apply the watermark. Our engineering team is investigating and currently working towards finding the root cause to implement a solution. In the meantime, you may follow these workaround steps: 1. Download the watermark from your account and re-upload it, optionally adding "2025" to the watermark title or similar indicator for clarity 2. Select the newly uploaded watermark to apply to recently uploaded galleries We apologize for the inconvenience and appreciate your patience while we resolve this issue. As soon as we have more information to share, we'll provide another update here.

2. investigating Jul 15, 2025, 09:15 PM UTC

   We are continuing to investigate this issue.

3. monitoring Jul 15, 2025, 10:46 PM UTC

   We have implemented a fix for the rendering issues on newly uploaded galleries with watermarks and are monitoring the results.

4. resolved Jul 16, 2025, 12:08 AM UTC

   The fix worked and this incident is Resolved.

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Started Jul 11, 2025, 01:46 PM UTC· resolved Jul 11, 2025, 01:46 PM UTC

1. resolved Jul 11, 2025, 01:46 PM UTC

   Earlier today, some of our Next Zen users may have seen an unexpected account status message when logging in. Our engineering team was made aware of this right away and acted quickly to investigate. We want to reassure you that no changes were made to your account, and the issue has now been fully resolved. We appreciate your patience and understanding, and as always, thank you for being part of our community!

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Started Jul 09, 2025, 02:30 AM UTC· resolved Jul 09, 2025, 02:30 AM UTC

1. resolved Jul 09, 2025, 02:45 PM UTC

   On July 8th at approximately 10:30pm EDT, some users experienced “Error 500” messages when attempting to access their Zenfolio Classic accounts due to an unexpected issue that occurred during a maintenance period. Additionally, some users may have experienced upload errors on NextZen accounts. Our engineers were able to identify the source of both issues impacting Zenfolio Classic and NextZen, and we can confirm that access has been restored and systems remain operational. If you continue to experience any errors while navigating your site or accessing your account, please contact our Support Team at [email protected] We sincerely apologize for the inconvenience and appreciate your patience while we resolved the issue.

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Started Jul 01, 2025, 05:56 PM UTC· resolved Jul 01, 2025, 06:41 PM UTC

1. investigating Jul 01, 2025, 05:56 PM UTC

   We are currently investigating an issue causing Classic Zenfolio slowness.

2. resolved Jul 01, 2025, 06:41 PM UTC

   The engineers were able to find the issue, fix it and the system is now perfoming as expected.

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Started Jun 12, 2025, 06:24 PM UTC· resolved Jun 13, 2025, 01:05 AM UTC

1. investigating Jun 12, 2025, 06:24 PM UTC

   We are currently investigating an incident where some websites are not being displayed.

2. investigating Jun 12, 2025, 06:31 PM UTC

   We are continuing to investigate this issue.

3. investigating Jun 12, 2025, 06:45 PM UTC

   Our platform is currently unavailable to some customers due to a major incident affecting multiple large internet products and services including ours. We continue to explore all options to restore access and will update frequently until services are restored

4. identified Jun 12, 2025, 07:33 PM UTC

   Zenfolio is one of many companies that is affected by a broad outage with a 3rd party platform that is impacting multiple large services. To understand the widespread impact, we suggest you also check downdetector.com to see if any other applications you use are affected. We will continue to monitor this situation closely and will provide frequent updates. We understand that this outage is disruptive to you and your business and sincerely appreciate your patience.

5. monitoring Jun 12, 2025, 09:32 PM UTC

   Internet services are returning to normal. Classic and NextZen are once again working as expected.

6. resolved Jun 13, 2025, 01:05 AM UTC

   After several hours of monitoring, all services continue to work as expected. This incident is now resolved. Once again, thank you for your patience.

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Started Jun 09, 2025, 08:33 PM UTC· resolved Jun 10, 2025, 03:07 PM UTC

1. identified Jun 09, 2025, 08:33 PM UTC

   We are aware of an issue with the Lightroom plug-in for NextZen users, but our web upload remains available. Our engineers are actively working on a fix. We thank you for your patience while we work to resolve this issue.

2. monitoring Jun 10, 2025, 01:26 PM UTC

   Thank you for your understanding. Our engineers have pushed out an updated version of the Lightroom Plug-in. If you're experiencing any issues with the NZ Lightroom plug-in please be sure to download and install v1.2.11 of the plug-in.

3. resolved Jun 10, 2025, 03:07 PM UTC

   Thank you everyone who remained patient while we fixed the Lightroom Plug-in. For anyone looking for information on how to download v1.2.11 this can be updated via the plugin manager area of Lightroom Classic or downloaded via your account at: https://app.zenfolio.com/tools

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Started Jun 02, 2025, 06:35 PM UTC· resolved Jun 03, 2025, 12:51 AM UTC

1. investigating Jun 02, 2025, 06:35 PM UTC

   We have received several reports of slow image generation for new galleries on Zenfolio Classic. Our engineers are working to identify the cause of the issue and we thank you for your patience.

2. investigating Jun 02, 2025, 07:01 PM UTC

   We are continuing to investigate the cause of slow image generation impacting all Zenfolio users are on both Classic & NextZen.

3. monitoring Jun 02, 2025, 08:45 PM UTC

   Thank you for your understanding while we troubleshooted this issue. Our engineers have implemented a fix for the slow content rendering of new images. We will continue to monitor the platform over the next few hours to ensure image loading remains stable.

4. resolved Jun 03, 2025, 12:51 AM UTC

   We have not received any further reports, so are closing this incident now. Thank you for your patience.

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Started Apr 08, 2025, 01:08 PM UTC· resolved Apr 08, 2025, 03:55 PM UTC

1. investigating Apr 08, 2025, 01:08 PM UTC

   We are currently investigating reports of being unable to place orders on Zenfolio Classic sites. Please be aware that our engineers are investigating this with the highest urgency. As soon as we have more details to share, we'll post additional updates here. Thank you for your patience while we work to resolve this as a top priority.

2. monitoring Apr 08, 2025, 01:48 PM UTC

   Our engineers have identified the issue preventing orders on Zenfolio Classic sites and have implemented a fix. The issue is now being closely monitored to ensure stability. We’ll continue to provide updates as necessary and post a final update once we've completed a thorough monitoring period. Thank you for your patience as we worked to resolve this.

3. resolved Apr 08, 2025, 03:55 PM UTC

   After a period of monitoring, we can confirm that all Zenfolio Classic Orders are processing as expected. We apologize for the inconvenience this has caused and greatly appreciate your patience!

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Started Mar 25, 2025, 06:33 PM UTC· resolved Mar 25, 2025, 10:38 PM UTC

1. investigating Mar 25, 2025, 06:33 PM UTC

   Some Classic accounts are seeing slow image generation for recently uploaded images. Our engineers are currently implementing a fix. Thank you for your patience while we work on this matter.

2. monitoring Mar 25, 2025, 08:04 PM UTC

   Our engineers have implemented a fix. We will continue to monitor uploads to ensure image loading remains stable.

3. resolved Mar 25, 2025, 10:38 PM UTC

   The system continues to perform as expected. This issue is resolved.

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Started Mar 24, 2025, 05:53 PM UTC· resolved Mar 25, 2025, 04:31 PM UTC

1. investigating Mar 24, 2025, 05:53 PM UTC

   We are currently investigating an issue with Classic websites and back end slowness

2. monitoring Mar 24, 2025, 07:25 PM UTC

   We have implemented a fix to the website issues and are monitoring the platform to make sure it continues to perform as expected.

3. investigating Mar 24, 2025, 08:26 PM UTC

   We are currently investigating more site issues

4. monitoring Mar 24, 2025, 09:31 PM UTC

   A new fix has been applied and we see the site performance back to normal, we will contiue to monitor.

5. investigating Mar 24, 2025, 10:38 PM UTC

   We are currently investigating this issue.

6. monitoring Mar 24, 2025, 11:47 PM UTC

   We have made more changes and see the performance back at normal levels. We continue to monitor the system.

7. monitoring Mar 25, 2025, 01:46 PM UTC

   Our team has been closely monitoring system performance throughout the overnight hours, and performance has remained stable. To ensure full stability, we'll continue monitoring the situation this morning before considering this issue fully resolved. If you encounter any further issues, please don't hesitate to reach out to our support team at [email protected]. We greatly appreciate your understanding and patience during this time.

8. resolved Mar 25, 2025, 04:31 PM UTC

   After an extended monitoring period this morning, we've confirmed that system performance has continued to remain stable, and we consider this issue fully resolved. We sincerely apologize for any inconvenience experienced during this time and greatly appreciate your patience while our engineers worked to resolve this issue.

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Started Mar 03, 2025, 03:30 PM UTC· resolved Mar 03, 2025, 07:43 PM UTC

1. investigating Mar 03, 2025, 03:30 PM UTC

   Our engineers are currently investigating an issue affecting NextZen accounts reporting slowness with uploads and website editor.

2. identified Mar 03, 2025, 04:22 PM UTC

   We have identified the issue causing slowness on the Zenfolio platform and are working on a solution for the issue. We will update you once we have more information.

3. monitoring Mar 03, 2025, 05:11 PM UTC

   Our update has fixed the issue and we see the servers and website perform as expected. We will continue to monitor this issue.

4. resolved Mar 03, 2025, 07:43 PM UTC

   The incident has been resolved.

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Started Mar 01, 2025, 10:00 PM UTC· resolved Mar 02, 2025, 12:35 PM UTC

1. investigating Mar 01, 2025, 10:00 PM UTC

   Our engineers are aware of the occurrence affecting uploads and content rendering issues on our Classic Zenfolio platform. We are working diligently to resolve this with the utmost importance. We will continue providing updates to this page as more information becomes available. Thank you for your continued patience and understanding.

2. monitoring Mar 02, 2025, 05:47 AM UTC

   A fix was implemented, and we are monitoring the results to ensure there are no further issues presenting. Thank you for your continued patience.

3. monitoring Mar 02, 2025, 12:25 PM UTC

   Our engineers have implemented a fix which they have been monitoring for the past few hours. All newly uploaded images should be rendering as expected. Thank you for your patience while we worked on a resolution.

4. resolved Mar 02, 2025, 12:35 PM UTC

   This incident has been resolved.

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Started Feb 27, 2025, 06:16 PM UTC· resolved Feb 27, 2025, 09:24 PM UTC

1. investigating Feb 27, 2025, 06:16 PM UTC

   We are investigating an issue with Classic Websites either being very slow to display or failing completely.

2. investigating Feb 27, 2025, 06:22 PM UTC

   We are continuing to investigate this issue.

3. monitoring Feb 27, 2025, 06:41 PM UTC

   Our engineers have applied a fix, and all pages are loading as expected. We will continue to monitor this issue.

4. resolved Feb 27, 2025, 09:24 PM UTC

   Site performance has continued at expected levels. This issue is now closed.

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Started Feb 26, 2025, 04:33 PM UTC· resolved Feb 27, 2025, 02:07 PM UTC

1. investigating Feb 26, 2025, 04:33 PM UTC

   We are currently seeing issues with our network for both Classic and Next Zen. We are investigating the issue and will update once we have more information.

2. identified Feb 26, 2025, 05:01 PM UTC

   We have identified an issue with NextZen video generation. This will prevent newly uploaded videos from correctly generating . Image uploads are performing as expected. Classic issues have been resolved and it is functioning as expected.

3. identified Feb 26, 2025, 09:46 PM UTC

   We continue to investigate the issue with NextZen video generation. This will prevent newly uploaded videos from correctly generating . We apologize for this inconvenience and will update this message in 3 hours if it has not been solved.

4. identified Feb 27, 2025, 12:38 AM UTC

   We continue to experience disruptions to newly uploaded videos on NextZen. Please note that our engineering team will be actively prioritizing this issue until it is resolved. We understand the impact this may have and appreciate your patience as we work toward a resolution. We will provide another update on or before Thursday, February 27th at 9AM PST.

5. resolved Feb 27, 2025, 02:07 PM UTC

   Our engineers have implemented a fix which they have been monitoring for the past few hours. All newly uploaded videos should now be rendering as expected. Thank you for your patience while we worked on a resolution.

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Started Feb 25, 2025, 10:45 PM UTC· resolved Feb 26, 2025, 12:42 AM UTC

1. investigating Feb 25, 2025, 10:45 PM UTC

   We are currently investigating slow loading of images and pages. Timeouts could occur within your account during this time. We will update you as soon as we have more information.

2. monitoring Feb 25, 2025, 11:01 PM UTC

   Our engineers have applied a fix and we will continue to monitor.

3. resolved Feb 26, 2025, 12:42 AM UTC

   After further monitoring, the issue has been resolved.

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Started Jan 15, 2025, 03:03 PM UTC· resolved Jan 16, 2025, 02:20 PM UTC

1. investigating Jan 15, 2025, 03:03 PM UTC

   Our engineers are investigating photographer websites throwing internal server errors. We appreciate your patience while we look into this matter.

2. monitoring Jan 15, 2025, 04:01 PM UTC

   Our engineers have implemented a fix to address the Internal Server errors. Users may need to clear their browser cache or cookies to see their site loading again. We will continue to monitor the situation to make sure the platform remains stable.

3. monitoring Jan 15, 2025, 06:23 PM UTC

   Our engineers are investigating a small subset of photographer websites throwing internal server errors. We appreciate your patience while we continue to monitor the fix.

4. resolved Jan 16, 2025, 02:20 PM UTC

   After monitoring for the last 24 hours, we are confident Zenfolio websites have remained stable with the current fix. We consider this issue resolved. Thank you for your understanding with this matter.

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Started Nov 26, 2024, 07:18 PM UTC· resolved Nov 26, 2024, 09:44 PM UTC

1. identified Nov 26, 2024, 07:18 PM UTC

   We have identified the issue causing delays in image generation on Zenfolio Classic Platform and working on the solution.

2. monitoring Nov 26, 2024, 07:54 PM UTC

   Our update to fix the issue has been successful, and images are rendering as expected at this time. We continue to monitor rendering of uploaded images.

3. resolved Nov 26, 2024, 09:44 PM UTC

   All services are back up and running at full speed.

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Started Nov 25, 2024, 10:18 PM UTC· resolved Nov 25, 2024, 10:49 PM UTC

1. investigating Nov 25, 2024, 10:18 PM UTC

   Our team are currently investigating issues with images and videos being uploaded staying in a 'Processing' state. We will provide another update as soon as the issue has been identified.

2. monitoring Nov 25, 2024, 10:27 PM UTC

   Our team have identified and the images are now processing correctly again, video processing will be slower as the servers catch up. Thank you for your patience.

3. resolved Nov 25, 2024, 10:49 PM UTC

   We are now seeing the processing of videos and images being completed within the expected timeframes now. Thank you for your patience.

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Started Oct 29, 2024, 10:16 PM UTC· resolved Nov 04, 2024, 06:09 PM UTC

1. investigating Oct 29, 2024, 10:16 PM UTC

   We have reports of some emails being blocked by email hosts. We are working with them as a highest priority to make sure all emails are able to be delivered

2. resolved Nov 04, 2024, 06:09 PM UTC

   The issue was solved and all emails are now being delivered as expected.

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