Is Zenfolio down?

Our engineers are currently investigating reports of NextZen users being unable to adjust gallery settings and permissions. We appreciate your patience while we actively work to implement a fix for the issue.

Our engineers have implemented a fix to address issues related to modifying gallery settings and client download issues. If you see any lingering issues within your account please contact [email protected]

This incident has now been resolved. Thank you for your understanding.

Our engineers are currently investigating reports of site wide slowness and degraded performance of the NextZen platform. Thank your for your patience while we work to fix these issues.

Our engineers have identified the cause of the platform slowness and have implemented a fix. We are seeing NextZen performance returning to normal levels. We will continue to monitor the platform for the next hour or two ensure stability. Thank your for your patience.

After monitoring the NextZen for the past hour the platform continues to remain stable. We are resolving this incident.

We have been informed by our third-party lab partner servicing the UK, One Vision Imaging (OVI), that they are currently experiencing a widespread system issue that is temporarily disrupting order processing. While your clients can still place OVI orders through Zenfolio, those orders will not be processed or produced within the normal timeframe. We are working closely with OVI to better understand the scope of the incident and the expected timeline for resolution. We will update this page as soon as additional information becomes available. Our apologies for any inconvenience this has caused, and thank you for your patience.

We appreciate your patience as we await official next steps and further information from our partner regarding this disruption to order fulfillment via OVI.  While we do not yet have an estimated timeframe for resolution from our print partner, we have decided to take additional actions on our end to develop an alternate fulfillment solution in an effort to minimize any further order processing delays. Next Steps: We are actively identifying all photographers who have current orders awaiting fulfillment.  Once this review has been completed, we will be following up directly with all affected photographers to communicate our plans to immediately fulfill any pending orders and offer guidance in the interim. If you have any immediate questions or concerns, please reach out to our support team at [email protected].

UPDATE: Please note that Zenfolio systems remain fully operational, and the current order fulfillment disruption is isolated to third-party fulfillment at OVI. To mitigate these delays for your clients, we have developed a new fulfillment solution that allows us to process and resume fulfillment for affected orders through alternative channels. We appreciate your continued patience as our team finalized this tool. Direct outreach will begin soon to all impacted photographers. If you have any immediate questions, please contact our support team at [email protected]

OVI has fully recovered from the issue affecting order processing. We are continuing to work with OVI to ensure any outstanding orders impacted by this incident are processed successfully. We appreciate your patience and understanding while we worked alongside OVI throughout this incident. If you experience any issues with an order that may have been affected, please contact us at [email protected] This incident has now been resolved.

We have had reports of the slow loading of some Classic Accounts when trying to load or work, as well as viewing live sites. This appears to be a regional (location-based) issue and we are currently investigating this with our service provider partners. We apologize if this is affecting you currently.

The issue has been identified and a fix is currently being worked on.

This incident has now been resolved. Thank you for your patience.