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Zenfolio has degraded performance

Active incident: One Vision Imaging (OVI) Order Processing Delays

Official status page: https://status.zenfolio.com · Polled every 5 minutes · 29 components tracked

Zenfolio is reporting degraded performance right now (last checked just now). Services are up but slower or partially failing.

Real-time Zenfolio status, recent outages, and incident history — pulled directly from Zenfolio's official status page at https://status.zenfolio.com every 5 minutes. Pingoru tracks 29 Zenfolio services and has captured 7 incidents in the last 90 days (98.24% uptime). Get email, Slack, Discord, or webhook alerts the moment Zenfolio reports a new incident — free for 5 monitors, no credit card.

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Zenfolio uptime 98.24% uptime · past 90 days
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Active incident 1

  1. Ongoing ● 1d 9h
    Started Jul 29, 2026, 01:30 PM UTC
    Order ProcessingOrder Processing
    Timeline · 1 update
    • identified · Jul 29, 2026, 01:30 PM UTC

      We have been informed by our third-party lab partner servicing the UK, One Vision Imaging (OVI), that they are currently experiencing a widespread system issue that is temporarily disrupting order processing. While your clients can still place OVI orders through Zenfolio, those orders will not be processed or produced within the normal timeframe. We are working closely with OVI to better understand the scope of the incident and the expected timeline for resolution. We will update this page as soon as additional information becomes available. Our apologies for any inconvenience this has caused, and thank you for your patience.

    Latest: We have been informed by our third-party lab partner servicing the UK, One Vision Imaging (OVI), that they are currently experiencing a widespread system issue that is temporarily …

Recent outages & incidents

Past 90 days
  1. Resolved 1h 35m
    Started Jul 02, 2026, 01:30 AM UTC · Resolved Jul 02, 2026, 03:05 AM UTC
    WebsitesUploadContent Rendering
    Timeline · 3 updates
    • investigating · Jul 02, 2026, 01:30 AM UTC

      We have had reports of the slow loading of some Classic Accounts when trying to load or work, as well as viewing live sites. This appears to be a regional (location-based) issue and we are currently investigating this with our service provider partners. We apologize if this is affecting you currently.

    • identified · Jul 02, 2026, 01:40 AM UTC

      The issue has been identified and a fix is currently being worked on.

    • resolved · Jul 02, 2026, 03:05 AM UTC

      This incident has now been resolved. Thank you for your patience.

    Latest: This incident has now been resolved. Thank you for your patience.

  2. Resolved 16h 29m
    Started May 28, 2026, 08:22 PM UTC · Resolved May 29, 2026, 12:52 PM UTC
    Upload
    Timeline · 4 updates
    • investigating · May 28, 2026, 08:22 PM UTC

      We are receiving reports that some photographers are seeing intermittent errors when uploading. Our engineers are actively investigating the cause of the issue. We thank you for your patience.

    • investigating · May 28, 2026, 08:22 PM UTC

      We are continuing to investigate this issue.

    • monitoring · May 28, 2026, 11:46 PM UTC

      We have been able to make updates to the service and we are seeing Uploads perform as expected. We will continue to monitor this issue to make sure it has been solved.

    • resolved · May 29, 2026, 12:52 PM UTC

      After monitoring the platform for several hours we have not seen any additional upload errors. Thank you for your understanding.

    Latest: After monitoring the platform for several hours we have not seen any additional upload errors. Thank you for your understanding.

  3. Resolved 4h 40m
    Started May 27, 2026, 04:01 PM UTC · Resolved May 27, 2026, 08:42 PM UTC
    ZenfolioAI
    Timeline · 3 updates
    • investigating · May 27, 2026, 04:01 PM UTC

      We are currently experiencing an issue on the NextZen platform, impacting our In-Product AI assistant, Zia. During this time, Zia may provide slow responses or be unable to provide answers to any questions you may ask in the conversation widget. Our engineering team is actively investigating and working to restore full functionality. In meantime, you may find answers to your questions and contact our Support Team by visiting our Support Center https://success.zenfolio.com/hc/en-us We apologize for the inconvenience and will provide updates once they are available.

    • monitoring · May 27, 2026, 07:26 PM UTC

      We appreciate your patience while our engineering teams worked to resolve the responsiveness of Zia, our AI-powered assistant. A fix has now been deployed and we are actively monitoring service quality. Please be aware that during this monitoring period, other AI-powered services, including face finder and photo tagging, may temporarily experience reduce performance while the system stabilizes. We appreciate your continued patience and sincerely apologize for any inconvenience.

    • resolved · May 27, 2026, 08:42 PM UTC

      Following a brief monitoring period, we can confirm that the issues impacting our ZenAI-powered features have been fully resolved, and all services are stable and operating as expected. Thank you again for your patience and understanding.

    Latest: Following a brief monitoring period, we can confirm that the issues impacting our ZenAI-powered features have been fully resolved, and all services are stable and operating as expe…

  4. Resolved 1d 2h
    Started May 21, 2026, 03:26 PM UTC · Resolved May 22, 2026, 05:51 PM UTC
    WebsitesUploadDownloadContent RenderingOrder ProcessingEmail CommunicationLogin
    Timeline · 4 updates
    • investigating · May 21, 2026, 03:26 PM UTC

      We are aware of General Slowness and Time Out Errors currently being experienced with the Zenfolio Classic platform. Our teams are looking into it with the highest priority, and we’ll provide updates here once we have more information. Thank you for your patience and understanding while we work to resolve this.

    • investigating · May 21, 2026, 10:58 PM UTC

      We continue to investigate the issues of general slowness, timeout errors and the Unexpected Error messgae when trying to create a gallery on the Zenfolio Classic Platform. We will provide updates as we have more information. Thank you for your continued patience and understanding while we work to resolve this.

    • monitoring · May 22, 2026, 01:36 PM UTC

      Our engineering team has implemented several fixes to remedy the issues that resulted in site slowness, time out errors and upload errors. We will continue to monitor the platform for stability over the next few hours to ensure Classic continues to run at top performance. We kindly appreciate the patience you gave us during this incident. Thank you for your support and understanding.

    • resolved · May 22, 2026, 05:51 PM UTC

      After monitoring the fix we continue to see the Zenfolio Classic System perform as expected. This incident is Closed

    Latest: After monitoring the fix we continue to see the Zenfolio Classic System perform as expected. This incident is Closed

  5. Resolved 4h 7m
    Started May 05, 2026, 05:56 PM UTC · Resolved May 05, 2026, 10:04 PM UTC
    WebsitesDownloadContent RenderingLoginSearchAPI
    Timeline · 3 updates
    • identified · May 05, 2026, 05:56 PM UTC

      We have noticed slowness of the Classic Platform. The issue has been identified and we are working to resolve the issue.

    • monitoring · May 05, 2026, 08:32 PM UTC

      We have implemented a fix for Classic Zenfolio slowness. We are monitoring and will update as we have more information

    • resolved · May 05, 2026, 10:04 PM UTC

      The fixes have solved the issue and we are closing this incident.

    Latest: The fixes have solved the issue and we are closing this incident.

See the full Zenfolio outage history

2 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Zenfolio outage history →

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Outage history

Past 90 days · 7 incidents View full outage history →