Zenfolio experienced a minor incident on April 17, 2026 affecting Upload, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 17, 2026, 01:52 PM UTC
We are seeing intermittent error messages stating Classic users are not logged in during their account uploads. Our engineers have been notified of the issue and are investigating the cause. We appreciate your patience, while we look into this issue.
- investigating Apr 17, 2026, 01:53 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 17, 2026, 02:18 PM UTC
Our engineers have implemented a fix and we are no longer seeing any intermittent errors during upload. We will continue to monitor uploads for the next hour to make sure the platform remains stable. Thank you for your understanding.
- monitoring Apr 17, 2026, 03:09 PM UTC
We continue to see stable uploads after monitoring for the past hour. We are now closing out this incident.
- resolved Apr 17, 2026, 03:15 PM UTC
This incident has been resolved.