Zenfolio incident

Error 404 on Classic Payout Request Confirmation Screen

Zenfolio experienced a notice incident on September 9, 2025 affecting Login, lasting 17h 12m. The incident has been resolved; the full update timeline is below.

Started: Sep 09, 2025, 07:47 PM UTC
Resolved: Sep 10, 2025, 12:59 PM UTC
Duration: 17h 12m
Detected by Pingoru: Sep 09, 2025, 07:47 PM UTC

Affected components

Update timeline

identified Sep 09, 2025, 07:47 PM UTC

Our team is aware that some users are receiving an "Error 404" when attempting to request Classic Payout Requests. To resolve this, please enable Two-Factor-Authentication by going to Account > Two-Factor Authentication Once Two-Factor Authentication has been enabled, you will be able to proceed with your payout request. For additional guidance and support on Two-Factor Authentication, please review our help guide here, or contact our Support Team for assistance.
resolved Sep 10, 2025, 12:59 PM UTC

Thank you for your patience while our team modified our in-product messaging to clarify Two-Factor Authentication (2FA) Requirements when requesting payouts. As a reminder, you may enable 2FA by going to Account > Two-Factor Authentication If you have successfully enabled 2FA, you will be able to request your payout after verifying the authentication code. If 2FA is disabled, a warning message will be presented when attempting to access secure areas of your account. We apologize for any concern this has caused. If you need additional assistance, our Support Team will be happy to help.