Zenfolio experienced a major incident on October 24, 2025 affecting Email Communication, lasting 1d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 24, 2025, 03:18 PM UTC
We have received several reports of delayed gallery invites and emails not sending for Classic users. Our engineers are actively investigating this issue.
- identified Oct 24, 2025, 10:58 PM UTC
We have identified the root cause of the email delivery issues for Classic users, and a solution is underway. As of this update, our engineers have made significant progress towards a full resolution and our team is actively monitoring our email systems to ensure minimal disruptions going forward. Rest assured, we will continue to closely monitor all outgoing emails until we are confident this issue has been resolved. We sincerely apologize for the inconvenience this has caused. We truly appreciate your patience as we work to fully restore service.
- identified Oct 25, 2025, 11:47 AM UTC
As of this morning, October 25, 2025, at 04:45 PDT, we continue to address the email delivery issues impacting Classic users. While we were encouraged to see emails begin processing after our engineers pinpointed the root cause of the issue, we are still navigating a backlog in our email queue, resulting in slower-than-expected delivery times. Throughout the overnight hours, our team has been analyzing our email queue to address any persistent delays and we will continue to prioritize these efforts throughout the weekend until we reach a full resolution. We appreciate your patience as we work to restore normal service. Further updates will be provided as the situation evolves.
- resolved Oct 26, 2025, 03:13 PM UTC
After a period of thorough monitoring, we can now confirm that the email delivery issues have been fully resolved. Thank you for your patience and understanding while we worked to restore normal email delivery.