Zenfolio incident
Classic Zenfolio Slowness and Time Out Errors
Zenfolio experienced a critical incident on May 21, 2026 affecting Websites and Upload and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 03:26 PM UTC
We are aware of General Slowness and Time Out Errors currently being experienced with the Zenfolio Classic platform. Our teams are looking into it with the highest priority, and we’ll provide updates here once we have more information. Thank you for your patience and understanding while we work to resolve this.
- investigating May 21, 2026, 10:58 PM UTC
We continue to investigate the issues of general slowness, timeout errors and the Unexpected Error messgae when trying to create a gallery on the Zenfolio Classic Platform. We will provide updates as we have more information. Thank you for your continued patience and understanding while we work to resolve this.
- monitoring May 22, 2026, 01:36 PM UTC
Our engineering team has implemented several fixes to remedy the issues that resulted in site slowness, time out errors and upload errors. We will continue to monitor the platform for stability over the next few hours to ensure Classic continues to run at top performance. We kindly appreciate the patience you gave us during this incident. Thank you for your support and understanding.
- resolved May 22, 2026, 05:51 PM UTC
After monitoring the fix we continue to see the Zenfolio Classic System perform as expected. This incident is Closed