Zenfolio experienced a critical incident on April 3, 2026 affecting Upload, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Upload
Update timeline
- investigating Apr 03, 2026, 01:28 PM UTC
We have received numerous reports of photographers receiving upload failed messages. Our engineers are investigating the cause and working to resolve. Thank you for your patience while we look into the upload errors.
- monitoring Apr 03, 2026, 01:49 PM UTC
Our engineers identified the cause of the upload errors and have implemented a fix. We will now monitor uploads for the next 1-2 hours to ensure stability. We appreciate your understanding with this matter.
- resolved Apr 03, 2026, 03:34 PM UTC
Classic uploads continue to work as expected, we consider this issue solved.