Zenfolio experienced a minor incident on November 19, 2025 affecting Email Communication, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Email Communication
Update timeline
- identified Nov 19, 2025, 09:03 PM UTC
We have been alerted to issues with emails sending delayed on Classic. Emails are sending but they are currently send out slower than normal. Our engineers have identified the cause of the issue and are implementing a fix. Thank you for your patience while we work to improve email delivery.
- monitoring Nov 19, 2025, 09:56 PM UTC
Our engineers have implemented a fix and all delayed emails are now sent. We will continue monitor the platform to ensure stability.
- resolved Nov 20, 2025, 12:13 AM UTC
After applying the fix and monitoring emails for the last several hours, our emails are back to normal. Closing this incident.