Zenfolio incident

Widespread Online Service Disruptions affecting Support Requests

Minor Resolved View vendor source →

Zenfolio experienced a minor incident on October 20, 2025 affecting Support Center, lasting 9h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:52 PM UTC
Resolved
Oct 21, 2025, 12:07 AM UTC
Duration
9h 15m
Detected by Pingoru
Oct 20, 2025, 02:52 PM UTC

Affected components

Support Center

Update timeline

  1. identified Oct 20, 2025, 02:52 PM UTC

    We are aware of some widespread disruptions affecting many online services today. While the Zenfolio platform remains unaffected at this time, our email service provider is experiencing delays in processing support requests, which may delay a response to any active support inquiry. Our team is actively monitoring the situation and will provide updates once the situation changes. We apologize for any inconvenience and appreciate your patience.

  2. resolved Oct 21, 2025, 12:07 AM UTC

    Our upstream service providers are reporting that the earlier disruptions affecting us (and many others worldwide) have been resolved. Thank you for your patience.