Zenfolio incident

System Slowness

Minor Resolved View vendor source →

Zenfolio experienced a minor incident on April 27, 2026 affecting Websites and Login and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2026, 05:50 PM UTC
Resolved
Apr 27, 2026, 09:00 PM UTC
Duration
3h 9m
Detected by Pingoru
Apr 27, 2026, 05:50 PM UTC

Affected components

WebsitesLoginSearch

Update timeline

  1. investigating Apr 27, 2026, 05:50 PM UTC

    We are investigating an issue causing general slowness on our Classic platform. Our engineers are working on a fix, and we will share updates as they become available. Thank you for your patience and understanding.

  2. investigating Apr 27, 2026, 07:04 PM UTC

    The engineers were able to update the system, and we now see it back to normal. We are closely monitoring to ensure the issue does not reoccur. We appreciate your continued patience.

  3. resolved Apr 27, 2026, 09:00 PM UTC

    After monitoring the system for several hours, we are confident the issue has been solved. This incident is closed.