Workato Outage History

On March 09, 2026, between approximately 15:00 UTC and 16:05 UTC, the Workato platform experienced a degradation in its Connector SDK service. Customers may have experienced "failed to open TCP connection" error in SDK connector actions. Any failed jobs may be repeated as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

After further monitoring, this issue is now considered resolved. Customers who experienced an error while creating new connections or reconnecting inactive ones can reconnect now. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

After further monitoring, the issue is now considered resolved.

Between February 17, 2026 at 2:04 PM UTC and February 18, 2026 at 5:47 AM UTC, the Workato platform experienced an issue with the Genie service. Customers using Genie may have intermittently received responses referencing the current time instead of the expected response to their query. The issue has been resolved and Genie is now responding normally. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

After further monitoring, this issue is now considered resolved. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

On February 12, 2026, between approximately 03:22 PM and 08:12 PM UTC, the Workato platform experienced a degradation in its Genie services utilizing OpenAI LLM. Customers may have experienced genie response being returned as unformatted text. The issue has now been resolved, and customers should no longer be seeing unformatted responses from Genies. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

After further monitoring, this issue is now considered resolved. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

After further monitoring, this issue is now considered resolved. Customers may no longer encounter deployments or package exports failing to complete. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

The issue has been resolved and customers should now be able to use Workato Docs. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Between approximately 11:30 AM UTC on January 21, 2026, and 1:30 PM UTC on January 27, 2026, customers using Workato’s SAP connectors may have observed actions failing with Internal Errors. The issue has been resolved, and customers may repeat failed jobs as required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Our external service provider for Support Chat has deployed a fix, and this issue is now considered resolved. Customers can now use the live chat for assistance. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

We have remediated the issue by applying a fix. Customers who experienced "Internal Errors" on SQL Server actions may repeat any failed jobs as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

The issue has been resolved, and customers should no longer experience errors creating Workflow Apps using templates. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

After further monitoring, this issue is now considered resolved. Documents affected during the incident will be automatically indexed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

After further monitoring, this issue is now considered resolved. Customers may now be able to resume indexing their data sources, and searches should be successful. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

After further monitoring, this issue is now considered resolved. Customers may now be able to resume indexing their data sources, and search requests should return results successfully. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

After further monitoring, this issue is now considered resolved, and customers should no longer experience "server error". If you continue to experience any issues, please contact Workato Support at support.workato.com.

On December 04, 2025, between approximately 08:13 AM and 08:20 AM PST, the Workato platform experienced a degradation in its job processing service. Customers may have experienced job delays or failures with the error messages "Internal error" or "Job process execution died". The issue has been resolved, and the platform has returned to normal operation. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

After further monitoring, this issue is now considered resolved. Customers should no longer experience any errors in the UI. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

On December 03, 2025, between approximately 08:00 AM and 11:00 AM UTC, the Workato platform experienced a performance degradation affecting Ruby snippets by Workato. Customers may have observed Ruby snippets by Workato connector actions failing with Internal errors. The issue has been resolved, and customers may retry any failed jobs as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident

On December 03, 2025, between approximately 02:38 PM and 02:45 PM UTC, the Workato platform experienced a service degradation affecting job processing, API platform, developer, and embedded API services. Customers may have observed job failures with "Internal Error" messages, job processing delays due to missing polls, errors in API platform requests, and failures when starting recipes. Trigger events are still stored, and users may retry jobs if necessary. All services have been restored to normal operation. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident

We have released a fix for the issue, and customers should no longer experience 400 Bad Request errors when using the Search List Items action in Workato's SharePoint connector. Customers that experienced errors may repeat failed jobs as needed. Please contact Workato Support at https://support.workato.com if you continue to experience any issues or have any questions regarding this event.

Approximately starting November 20, 2025, the Workato platform experienced a degradation affecting Agent Studio. Customers may have experienced "An unexpected error occurred during execution" error message when interacting with Workato Genie. The issue has been resolved, and Workato Genies are now functioning normally. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Between approximately 1:00 PM UTC on November 19, 2025, and 8:25 AM UTC on November 20, 2025, customers using Workato’s Amazon S3 Upload file (streaming) action may have observed this action failing with Internal Errors. The issue has been resolved, and customers may repeat failed jobs as required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

On November 18, 2025, between approximately 11:55 AM and 02:45 PM UTC, the Workato platform experienced a degradation in connectivity service. Customers may have experienced action failures with "Timed out connecting to server" error across various connectors. Jobs affected by this issue can be repeated. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.