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We have identified an issue impacting the Genie conversation page. Customers may not see the full conversation history when viewing some conversations. Genies continue to respond normally. We have identified the underlying cause of the issue and are actively working on remediation.

We have identified an issue impacting Genie and AIRO chats in the Workato UI. Customers may not see the full history of Genie conversations or may be unable to send new messages in AIRO chats when a response includes a code block. Genies continue to respond to new messages. We have identified the underlying cause of the issue and are actively working on remediation.

We are preparing a fix and will share additional information as soon as it is available.

This issue has been resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

We are investigating an issue affecting Genie and AIRO chats in the Workato UI. Since approximately 02:58 UTC, these chats may stay on "Thinking…" and not display a response. Genies used through Slack, Microsoft Teams and Workato Go are not affected. We will share additional information as soon as it is available.

This issue has been resolved. Customers who were affected may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Between approximately 02:53 AM UTC and 05:57 AM UTC on October 20, 2026, an issue in Workato's log processing service resulted in some entries for three logging features not being recorded or delivered. Recipes and jobs were not affected. The affected features were: - Logs page (Tools > Logs). Some entries from this period may be missing, including messages from Logger by Workato steps. - Audit log streaming of Workato Log events or Genie conversation events. Some events from this period may not have reached your streaming destination. - API traffic mirroring. Some API requests and responses from this period may not have been mirrored to your security tool. Job history and job details are complete. Other audit log streaming types, including Job status only, Full job details, User activity and API platform logs, were delivered as normal. The issue has been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

Starting at approximately 09:00 AM UTC on October 13, 2026, following an update to the underlying AI model, some recipes using the Analyze text action in the AI by Workato connector may have failed with the error "Unable to analyse the document provided." The updated model follows prompt instructions more strictly, and in some cases returned responses in a structure the action did not expect. We have released an update to the Analyze text action that handles these responses correctly. This update is available on an opt-in basis and is not enabled by default. Because the updated model is also stricter about what a prompt asks for, the instructions in affected recipes may need to be reviewed and adjusted to return the expected results once the update is enabled. If your recipes are affected, please contact Workato Support (https://support.workato.com) or your assigned CSM. We can enable the update for your affected recipes and help review your prompts. Failed jobs may be repeated after these changes.

We are investigating an issue impacting AI by Workato. Customers may encounter errors or recipe failures when using the "Analyse image" action. We will share additional information as soon as it is available.

We have identified the underlying cause of the issue and are actively working on remediation.

This issue is now considered resolved. A fix has been deployed for the Analyze image action in AI by Workato. Customers who encountered errors with this action may rerun failed jobs as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.