Workato experienced a minor incident on May 8, 2026 affecting Job execution and API Gateway, lasting 11h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 08, 2026, 07:14 AM UTC
Starting May 8, 2026 at 1:59 AM UTC, customers may have encountered 500 errors when calling API Platform endpoints. This is related to an ongoing incident with our underlying cloud infrastructure provider, AWS. We are actively monitoring the situation and will provide further updates shortly.
- monitoring May 08, 2026, 07:52 AM UTC
We are continuing to monitor for any further issues.
- monitoring May 08, 2026, 10:23 AM UTC
We are continuing to monitor for any further issues.
- resolved May 08, 2026, 07:13 PM UTC
After further monitoring, this issue is now considered resolved. Customers should no longer see 500 errors when calling API Platform endpoints, recipe job failures, and Workbot for Slack/Teams being unresponsive. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.