Workato experienced a minor incident on February 20, 2026, lasting 4h 28m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Feb 20, 2026, 02:21 PM UTC
We have identified the underlying cause of the issue affecting the SurveyMonkey connection and are actively working on remediation. Customers may be unable to create new connections or reconnect inactive ones, and will not be able to start recipes. However, any ongoing recipes will remain unaffected. We will share additional information as soon as it is available.
- identified Feb 20, 2026, 04:04 PM UTC
We are continuing to work on resolving the SurveyMonkey connection issue. We will provide an update shortly.
- identified Feb 20, 2026, 05:40 PM UTC
Remediation steps for the SurveyMonkey connection issue are currently in progress. We will provide an update as soon as it is available.
- monitoring Feb 20, 2026, 06:21 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Feb 20, 2026, 06:49 PM UTC
After further monitoring, this issue is now considered resolved. Customers who experienced an error while creating new connections or reconnecting inactive ones can reconnect now. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.