Workato Outage History

Workato experienced an incident impacting the functionality of the Snowflake, SQL Server, MySQL, and PostgreSQL adapters. During this period, some customers may have encountered errors related to HTTP 429 responses when executing actions related to these adapters. We have identified the underlying cause of the incident and have taken remediation steps. Jobs with failed actions may be repeated as needed. If you continue to experience any issues, please contact Workato Support at support.workato.com.

On November 11, 2025, between approximately 17:30 UTC and 20:30 UTC, the "FileStorage by Workato" connector experienced degraded performance when processing "Create directory" action requests. During this period, customers with high concurrency on the same directory paths may have encountered job failures or delays. The issue has been resolved, and the platform has returned to normal operation. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support at https://support.workato.com or your assigned CSM if you have any questions or require assistance regarding this incident.

We identified an issue affecting the Agent Studio conversations page. This Workato UI screen displayed empty values in the "Conversation with" field for some conversation records. This issue is now resolved, and the platform correctly displays information for all new conversations. We are actively evaluating options to address existing conversation records with missing data. If you continue to experience any issues with new Agent Studio conversations, please contact Workato Support at support.workato.com.

After further monitoring, this issue is now considered resolved. The temporary instability affecting the integration between Workato MCP and Cursor has been fixed. In some cases, reconnecting the MCP server may be required. If you continue to experience any issues, please contact Workato Support at support.workato.com.

On October 28, 2025, between approximately 10:00 AM and 10:10 AM UTC, the "RecipeOps by Workato" connector experienced degraded performance when processing "Search job history" action requests. During this period, customers may have encountered job failures with "Got status 504" error message. The issue has been resolved, and the platform has returned to normal operation. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support at https://support.workato.com or your assigned CSM if you have any questions or require assistance regarding this incident.

After further monitoring, we can confirm this incident is fully resolved. All services are operating normally. In addition to Web UI errors, customers may have observed list collaborators and list activity logs endpoints in both Developer API and Embedded API failing with 500 errors, and may now retry these requests. If you continue to experience any issues, please contact Workato Support at support.workato.com.

Between approximately 09:00 and 09:01 PM UTC on October 24, 2025, the Workato platform experienced a performance degradation. Customers may have observed jobs failing with the error message "Internal Error" or "Job process execution died". Customers may also have experienced delays in job creation with polling or realtime triggers, in addition to errors in the web UI. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Our webhook infrastructure has recovered from increased latency as our external service provider continues to mitigate their issue. The backlog of events have already been processed and no data loss was observed. Customers should no longer experience any delays in job creation with realtime triggers. Please contact Workato Support at support.workato.com if you continue to experience issues or have any questions regarding this event.

Our chat support is now fully operational and users should no longer experience any responsiveness issues or messaging delays. If you require further assistance or have any questions regarding this event, please contact Workato Support by submitting a ticket at support.workato.com.

This issue is now considered resolved on AWS side. Workato platform has returned to normal operation. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at support.workato.com.

The issue has been resolved. Chat support is now loading and operating normally. Thank you for your patience.