Workato experienced a critical incident on May 8, 2026 affecting Workato GO, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 01:17 AM UTC
We are currently investigating an issue affecting access to Workato Go. Some users may experience difficulties loading the application. Our team is actively working to restore full access and will provide updates as the situation develops.
- investigating May 08, 2026, 01:20 AM UTC
We are continuing to investigate this issue.
- identified May 08, 2026, 02:55 AM UTC
We are continuing to investigate the issue affecting access to Workato Go and knowledge base access and creation. We have identified that this is related to an ongoing incident with AWS. We are actively monitoring the situation and will provide further updates. Reference: AWS Service Health Dashboard – https://health.aws.amazon.com/health/status
- resolved May 08, 2026, 04:23 AM UTC
Workato Go access has been restored and knowledge base creation and retrieval are functioning as expected. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.