Workato incident

Genie Conversation Service Degradation

Minor Resolved View vendor source →

Workato experienced a minor incident on May 8, 2026 affecting Agent Studio and Workato GO, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 01:51 PM UTC
Resolved
May 08, 2026, 02:06 PM UTC
Duration
14m
Detected by Pingoru
May 08, 2026, 01:51 PM UTC

Affected components

Agent StudioWorkato GO

Update timeline

  1. identified May 08, 2026, 01:51 PM UTC

    We have identified an issue affecting the Genie Conversation service. Some customers may observe conversation pages not reflecting new chat events and Genie test mode not functioning as expected. We are actively working on remediation steps. We will share additional information as soon as it is available.