Workato incident

Workato Genie and Go Search Response Degradation

Minor Resolved View vendor source →

Workato experienced a minor incident on April 28, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 01:22 AM UTC
Resolved
Apr 28, 2026, 12:00 AM UTC
Duration
—
Detected by Pingoru
Apr 28, 2026, 01:22 AM UTC

Update timeline

  1. resolved Apr 28, 2026, 01:22 AM UTC

    On April 27, 2026, between approximately 09:00 PM and 11:00 PM UTC, the Workato platform experienced a degradation with Knowledge Bases. Customers may observed that Workato Genies did not respond to user queries. Users may also have observed "Assign task to Genie" actions failing with an "AI didn't respond in time" error message. The issue has been resolved, and any queries may be retried as necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.