Workato experienced a major incident on April 17, 2026 affecting Connectors, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 17, 2026, 02:38 PM UTC
We have identified an issue affecting our database connectors. Customers may observe database connector actions/triggers failing with the error message "502 Bad Gateway". We are actively working on remediation steps. We will share additional information as soon as it is available.
- monitoring Apr 17, 2026, 03:32 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Apr 17, 2026, 04:46 PM UTC
After further monitoring, this issue is now considered resolved, and customers should no longer experience "502 Bad Gateway" errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.