Workato Outage History

Workato had 72 outages in the last 2 years totaling 75h 26m of downtime — averaging 3 incidents per month.

There were 72 Workato outages since October 20, 2025 totaling 75h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.workato.com

Minor September 16, 2026

Deployments and RLCM Performance Degradation

Detected by Pingoru: Sep 16, 2026, 09:50 PM UTC
Resolved: Sep 17, 2026, 06:59 AM UTC
Duration: 9h 9m

Affected: Workspace Administration

Timeline · 5 updates

investigating Sep 16, 2026, 09:50 PM UTC

We are investigating an issue impacting Deployments and Recipe Lifecycle Management (RLCM). Customers may encounter errors preventing them from completing a deployment. We will share additional information as soon as it is available.
identified Sep 16, 2026, 10:52 PM UTC

We have identified the underlying cause of the issue and are actively working on remediation. We will share further updates soon.
identified Sep 17, 2026, 12:21 AM UTC

We are continuing to investigate a fix for this issue and will share additional information as soon as it is available.
monitoring Sep 17, 2026, 06:09 AM UTC

We have deployed a fix and are seeing improvement. We are continuing to monitor the platform to confirm deployments are completing normally. We will share additional information as soon as it is available.
resolved Sep 17, 2026, 06:59 AM UTC

After further monitoring, this issue is now considered resolved, and customers should no longer encounter errors when completing deployments. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor September 16, 2026

Box Connector Performance Degradation

Detected by Pingoru: Sep 16, 2026, 01:49 PM UTC
Resolved: Sep 07, 2026, 11:00 PM UTC
Duration: —

Timeline · 1 update

resolved Sep 16, 2026, 01:49 PM UTC

Between approximately 12:18 PM UTC on September 7 and 12:13 PM UTC on September 9, 2026, the Workato platform experienced a performance degradation affecting the Box connector. Customers may have observed missed or delayed trigger events in recipes using the Box New File, New CSV File, or New/Updated CSV File triggers, caused by an error in event-filtering logic. Recipes that reached the consecutive trigger error threshold may have been stopped automatically. The issue has been resolved and the Box connector is operating as expected. Any stopped recipes may be restarted as required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.

Read the full incident report →

Minor September 16, 2026

Salesforce Connector Performance Degradation

Detected by Pingoru: Sep 16, 2026, 09:28 AM UTC
Resolved: Sep 16, 2026, 05:20 PM UTC
Duration: 7h 52m

Affected: Job executionTriggersConnectors

Timeline · 3 updates

identified Sep 16, 2026, 09:28 AM UTC

We have identified an issue affecting Workato's Salesforce connector. Customers may observe errors (such as "503 Service Unavailable") in Salesforce actions, recipe job failures, and delays in Salesforce-triggered jobs. This is caused by an ongoing Salesforce service disruption affecting multiple instances across all regions. We are actively monitoring Salesforce's recovery and our platform's error rates. We will share additional information as soon as it is available.
monitoring Sep 16, 2026, 11:15 AM UTC

We are continuing to monitor Salesforce's recovery and our platform's error rates. We will share additional information as soon as it is available.
resolved Sep 16, 2026, 05:20 PM UTC

Salesforce has completed recovery of its platform and the Salesforce connector, including actions and triggers, should no longer experience any errors. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor September 1, 2026

QuickBooks Online Connector Errors

Detected by Pingoru: Sep 01, 2026, 10:05 PM UTC
Resolved: Sep 02, 2026, 04:15 AM UTC
Duration: 6h 10m

Timeline · 5 updates

investigating Sep 01, 2026, 10:05 PM UTC

We are currently investigating issues related to Workato's QuickBooks Online connector. Customers may observe errors in QuickBooks Online actions, while triggers may experience delays in job creation. We will share additional information as soon as it is available.
identified Sep 01, 2026, 10:11 PM UTC

We have identified the underlying cause of the issue and are actively working on remediation. Workato's QuickBooks Online connector is experiencing issues owing to the external service provider's API degradation.
monitoring Sep 01, 2026, 10:58 PM UTC

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
monitoring Sep 02, 2026, 01:40 AM UTC

Recipes using the QuickBooks Online connector continue to encounter errors. This continues to track the external service provider's ongoing API degradation, and the provider has reported that a fix is in deployment on their side. We will keep this incident open and continue monitoring until connector error rates return to normal levels.
resolved Sep 02, 2026, 04:15 AM UTC

This incident has been resolved.

Read the full incident report →

Minor August 19, 2026

Unable to Rename or Move Projects and Folders

Detected by Pingoru: Aug 19, 2026, 10:42 AM UTC
Resolved: Aug 19, 2026, 09:48 PM UTC
Duration: 11h 5m

Affected: Workspace Administration

Timeline · 5 updates

investigating Aug 19, 2026, 10:42 AM UTC

We are investigating an issue impacting projects and folders. Customers may encounter errors when renaming or moving them. Users who are the workspace owner are not affected and can perform these actions in the meantime. We will share additional information as soon as it is available.
identified Aug 19, 2026, 03:24 PM UTC

We have identified the underlying cause of the issue and are actively working on remediation.
identified Aug 19, 2026, 05:44 PM UTC

A fix has been prepared, and our team is working to release it as soon as possible. We will provide an update once the fix is deployed.
monitoring Aug 19, 2026, 08:27 PM UTC

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
resolved Aug 19, 2026, 09:48 PM UTC

After further monitoring, this issue is now considered resolved. Customers should no longer encounter errors when renaming or moving projects and folders. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor August 6, 2026

Degraded AIRO knowledge responses

Detected by Pingoru: Aug 06, 2026, 04:42 AM UTC
Resolved: Aug 06, 2026, 05:04 AM UTC
Duration: 21m

Timeline · 2 updates

investigating Aug 06, 2026, 04:42 AM UTC

Beginning at approximately 22:00 UTC on 5 August 2026, customers using AIRO may experience slow or failed responses to knowledge-related questions — for example, "What are pub sub limits in Workato?" Affected requests may take significantly longer than usual to return, and a subset may fail to return an answer at all. Recipe building and other AIRO workflows are operating normally. We are aware of the issue and our engineering team is actively working to resolve it. We will post an update as soon as we have more information.
resolved Aug 06, 2026, 05:04 AM UTC

AIRO knowledge responses have returned to normal operation. If you encounter any issues, please contact Workato Support at https://support.workato.com

Read the full incident report →

Minor August 4, 2026

Delays in Genie conversation history

Detected by Pingoru: Aug 04, 2026, 10:02 AM UTC
Resolved: Aug 04, 2026, 05:11 PM UTC
Duration: 7h 9m

Affected: Agent Studio

Timeline · 4 updates

investigating Aug 04, 2026, 10:02 AM UTC

We are investigating an issue impacting the Genie conversation page. Customers may experience delays when viewing new chat messages and conversations in their conversation history. We will share additional information as soon as it is available.
identified Aug 04, 2026, 02:09 PM UTC

We have identified the underlying cause of the issue and are actively working on remediation.
monitoring Aug 04, 2026, 04:45 PM UTC

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
resolved Aug 04, 2026, 05:11 PM UTC

After further monitoring, this issue is now considered resolved. If you continue to experience any delays when viewing new chat messages and conversations in their conversation history, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor July 24, 2026

Issue with Slack App Creation

Detected by Pingoru: Jul 24, 2026, 10:12 AM UTC
Resolved: Jul 24, 2026, 04:26 PM UTC
Duration: 6h 14m

Affected: Workbot

Timeline · 4 updates

investigating Jul 24, 2026, 10:12 AM UTC

We are investigating an issue impacting Slack app creation. Customers may encounter errors or be unable to complete setup when creating new Slack apps. We will share additional information as soon as it is available.
identified Jul 24, 2026, 12:34 PM UTC

We have identified the underlying cause of the issue and are actively working on remediation.
monitoring Jul 24, 2026, 04:04 PM UTC

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
resolved Jul 24, 2026, 04:26 PM UTC

After further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor July 20, 2026

Recipe job execution errors

Detected by Pingoru: Jul 20, 2026, 03:22 PM UTC
Resolved: Jul 15, 2026, 11:30 AM UTC
Duration: —

Timeline · 1 update

resolved Jul 20, 2026, 03:22 PM UTC

Between July 15, 2026, 11:16 AM UTC and July 20, 2026, 1:37 PM UTC, some recipe jobs that had been paused (waiting) for an extended period failed with an internal error when they resumed and called a recipe function. Affected jobs completed with an internal error instead of running successfully. A fix has been deployed and jobs are now processing normally. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Minor July 16, 2026

Workato Service Degradation

Detected by Pingoru: Jul 16, 2026, 04:56 PM UTC
Resolved: Jul 16, 2026, 07:00 AM UTC
Duration: —

Timeline · 1 update

resolved Jul 16, 2026, 04:56 PM UTC

On July 16, 2026, between approximately 07:17 AM and 07:35 AM UTC, the Workato platform experienced two brief periods of service degradation affecting the API platform, developer and embedded API services, the web interface, and recipe trigger polling. Customers may have observed errors in API platform requests, developer and embedded API requests, and UI requests, and some recipe trigger polls may have failed. The issue has since been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Notice July 14, 2026

www.workato.com Unavailability

Detected by Pingoru: Jul 14, 2026, 03:27 AM UTC
Resolved: Jul 14, 2026, 05:11 AM UTC
Duration: 1h 43m

Timeline · 2 updates

investigating Jul 14, 2026, 03:27 AM UTC

We're aware that www.workato.com is currently unavailable and our team is actively investigating the issue. We will share additional information as soon as it is available. app.workato.com remains available and is not affected.
resolved Jul 14, 2026, 05:11 AM UTC

The issue affecting www.workato.com has been resolved and the site is now available.

Read the full incident report →

Minor July 1, 2026

Issues with Copilot and AI by Workato

Detected by Pingoru: Jul 01, 2026, 12:58 PM UTC
Resolved: Jul 01, 2026, 02:07 PM UTC
Duration: 1h 9m

Timeline · 3 updates

investigating Jul 01, 2026, 12:58 PM UTC

We are investigating an issue impacting Copilot and AI by Workato. Customers may encounter errors, "An error occurred during generation. Please try again" or "429 Too Many Requests". We will share additional information as soon as it is available.
monitoring Jul 01, 2026, 01:38 PM UTC

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
resolved Jul 01, 2026, 02:07 PM UTC

After further monitoring, this issue is now considered resolved. For Copilot, customers can simply resubmit their requests. For AI by Workato, customers who experienced "429 Too Many Requests" may need to repeat the affected jobs if needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Major June 23, 2026

Workato GO Service Disruption

Detected by Pingoru: Jun 23, 2026, 07:21 AM UTC
Resolved: Jun 18, 2026, 12:39 PM UTC
Duration: —

Timeline · 1 update

resolved Jun 23, 2026, 07:21 AM UTC

On June 18, 2026, between approximately 12:39 PM and 1:08 PM UTC, Workato GO experienced intermittent unavailability. During this window, users may have been unable to load the application or sign in, and some requests may have returned errors. The issue was caused by a degradation in a backend service supporting Workato GO and has since been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Minor June 17, 2026

Event Streams Performance Degradation

Detected by Pingoru: Jun 17, 2026, 04:56 PM UTC
Resolved: Jun 17, 2026, 05:27 PM UTC
Duration: 31m

Affected: Event Streams

Timeline · 4 updates

investigating Jun 17, 2026, 04:56 PM UTC

We are investigating an issue impacting Event Streams. (Customers may be unable to publish events to event streams.) We will share additional information as soon as it is available.
identified Jun 17, 2026, 05:00 PM UTC

We have identified the underlying cause of the issue and are actively working on remediation. We will share additional updates as soon as they are available.
monitoring Jun 17, 2026, 05:16 PM UTC

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
resolved Jun 17, 2026, 05:27 PM UTC

After further monitoring, this issue is now considered resolved. Event Streams is now operational and users should be able to publish events. Any failed publishes may be retried as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor June 17, 2026

Workato Genies Delays in Responding

Detected by Pingoru: Jun 17, 2026, 12:14 PM UTC
Resolved: Jun 17, 2026, 05:44 PM UTC
Duration: 5h 30m

Affected: Agentic Runtime

Timeline · 4 updates

investigating Jun 17, 2026, 12:14 PM UTC

We are currently investigating an issue affecting Workato Genies, where Genies are experiencing delays in responding to user queries. We will share additional information as soon as it is available.
identified Jun 17, 2026, 01:39 PM UTC

We have identified the underlying cause of the issue and are actively working on remediation.
monitoring Jun 17, 2026, 03:36 PM UTC

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
resolved Jun 17, 2026, 05:44 PM UTC

After further monitoring, this issue is now considered resolved. Customers that experienced delays with genie responses may retry their queries. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor June 16, 2026

Workato Genies Not Responding

Detected by Pingoru: Jun 16, 2026, 04:23 PM UTC
Resolved: Jun 16, 2026, 04:34 PM UTC
Duration: 11m

Affected: Agentic Runtime

Timeline · 3 updates

investigating Jun 16, 2026, 04:23 PM UTC

We are currently investigating an issue affecting Workato Genies, where genies are unable to respond to user queries. We will share additional information as soon as it is available.
monitoring Jun 16, 2026, 04:26 PM UTC

Workato Genies should now be responding to user queries normally. We are continuing to monitor the platform as it recovers.
resolved Jun 16, 2026, 04:34 PM UTC

After further monitoring, this issue is now considered resolved. Customers that experienced Workato Genies not responding may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor June 11, 2026

Issue with Genie Conversations

Detected by Pingoru: Jun 11, 2026, 03:20 AM UTC
Resolved: Jun 11, 2026, 05:23 AM UTC
Duration: 2h 2m

Timeline · 2 updates

investigating Jun 11, 2026, 03:20 AM UTC

We are investigating an issue impacting Workato Genies. Customers may encounter errors or experience delays when interacting with Genies. We will share additional information as soon as it is available.
resolved Jun 11, 2026, 05:23 AM UTC

This issue has been resolved. Customers who experienced errors or delays when interacting with Genies should find that conversations are working as expected. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor June 4, 2026

Workday Get Report Action Degradation

Detected by Pingoru: Jun 04, 2026, 06:48 PM UTC
Resolved: Jun 04, 2026, 08:52 PM UTC
Duration: 2h 3m

Affected: Connectors

Timeline · 3 updates

investigating Jun 04, 2026, 06:48 PM UTC

We are investigating an issue impacting the Workday connector Get Report action. Customers using this action may encounter job error and recipe failures. We will share additional information as soon as it is available.
monitoring Jun 04, 2026, 07:43 PM UTC

Our team has identified the issue and taken steps to remediate it. We are seeing improvement and continuing to monitor the platform as it recovers.
resolved Jun 04, 2026, 08:52 PM UTC

After further monitoring, this issue is now considered resolved, and customers should no longer see job failures. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor June 3, 2026

AgentX Service Degradation

Detected by Pingoru: Jun 03, 2026, 10:42 AM UTC
Resolved: Jun 03, 2026, 10:42 AM UTC
Duration: —

Affected: Chatbot

Timeline · 1 update

resolved Jun 03, 2026, 10:42 AM UTC

On June 03, 2026, between approximately 08:30 AM and 09:30 AM UTC, the Workato platform experienced a degradation in its AgentX service. Some customers may have encountered errors in the AgentX chats. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Minor May 26, 2026

Workflow Apps Page Table Component Degradation

Detected by Pingoru: May 26, 2026, 02:34 PM UTC
Resolved: May 26, 2026, 04:04 PM UTC
Duration: 1h 30m

Affected: Workflow Apps

Timeline · 3 updates

identified May 26, 2026, 02:34 PM UTC

We have identified an issue affecting Workflow Apps. Customers may observe that the Page table component is not displaying existing records from data tables. We are actively working on remediation steps. We will share additional information as soon as it is available.
monitoring May 26, 2026, 03:43 PM UTC

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
resolved May 26, 2026, 04:04 PM UTC

After further monitoring, this issue is now considered resolved. Customers should now be able to view records in the Page table component within Workflow Apps as expected. If you continue to experience any issues, please contact Workato Support at support.workato.com.

Read the full incident report →

Minor May 26, 2026

Custom Connector - Connection Issues

Detected by Pingoru: May 26, 2026, 10:44 AM UTC
Resolved: May 26, 2026, 05:50 PM UTC
Duration: 7h 5m

Affected: Job executionConnector SDK

Timeline · 3 updates

investigating May 26, 2026, 10:44 AM UTC

We are investigating an issue impacting Custom Connectors. Some customers may observe "Failed to load connections" errors and recipe failures. We will share additional information as soon as it is available.
identified May 26, 2026, 12:36 PM UTC

We have identified the underlying cause of the issue and are actively working on remediation.
resolved May 26, 2026, 05:50 PM UTC

After further monitoring, this incident is now considered resolved. Customers should now be able to load connections for Custom connectors without error. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor May 21, 2026

Audit Log Streaming Service Degradation

Detected by Pingoru: May 21, 2026, 09:04 AM UTC
Resolved: May 21, 2026, 12:20 PM UTC
Duration: 3h 15m

Timeline · 4 updates

investigating May 21, 2026, 09:04 AM UTC

We are investigating an issue impacting the Audit Log Streaming Service. Some customers may observe delays in audit log replication, with log entries taking longer than expected to be delivered. We will share additional information as soon as it is available.
identified May 21, 2026, 10:51 AM UTC

We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available.
monitoring May 21, 2026, 11:56 AM UTC

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
resolved May 21, 2026, 12:20 PM UTC

After further monitoring, this issue is now considered resolved. Customers should no longer experience any delays in audit log replication. Our team is currently working to deliver the affected events and aims to complete this by the end of next week. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor May 18, 2026

Degraded performance for Deployments, RLCM, and the Developer API MCP

Detected by Pingoru: May 18, 2026, 04:03 PM UTC
Resolved: May 18, 2026, 06:06 PM UTC
Duration: 2h 3m

Affected: Workspace AdministrationWorkato Developer API

Timeline · 4 updates

identified May 18, 2026, 04:03 PM UTC

We are currently investigating an issue affecting Deployments, Recipe Lifecycle Management (RLCM), and the Developer API MCP. Customers may observe a "No such file or directory" error when attempting to deploy recipes or RLCM manifests, or use tools from the Developer API MCP. We will share additional information as soon as it is available.
identified May 18, 2026, 05:45 PM UTC

We are continuing to work on a fix for the issue and will provide additional updates as soon as they are available.
monitoring May 18, 2026, 05:55 PM UTC

We have deployed a fix for the issue and are monitoring the platform as it recovers.
resolved May 18, 2026, 06:06 PM UTC

After further monitoring, this issue is now considered resolved. Customers should now be able to use Deployments, RLCM, and the Developer API MCP and may retry any failed operations as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Major May 13, 2026

Ongoing Issue

Detected by Pingoru: May 13, 2026, 11:47 AM UTC
Resolved: May 13, 2026, 07:55 AM UTC
Duration: —

Timeline · 1 update

resolved May 13, 2026, 11:47 AM UTC

On May 13, 2026, between approximately 09:55 AM and 10:45 AM UTC, the Workato platform experienced a degradation in its custom SDK service. Customers may have encountered errors in the Custom SDK and Snippets by Workato actions. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Minor May 8, 2026

Genie Conversation Service Degradation

Detected by Pingoru: May 08, 2026, 01:51 PM UTC
Resolved: May 08, 2026, 02:06 PM UTC
Duration: 14m

Affected: Agent StudioWorkato GO

Timeline · 1 update

identified May 08, 2026, 01:51 PM UTC

We have identified an issue affecting the Genie Conversation service. Some customers may observe conversation pages not reflecting new chat events and Genie test mode not functioning as expected. We are actively working on remediation steps. We will share additional information as soon as it is available.

Read the full incident report →