Workato Outage History

Workato had 61 outages in the last 2 years totaling 75h 50m of downtime — averaging 2.5 incidents per month.

There were 61 Workato outages since October 20, 2025 totaling 75h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.workato.com

Minor June 17, 2026

Event Streams Performance Degradation

Detected by Pingoru: Jun 17, 2026, 04:56 PM UTC
Resolved: Jun 17, 2026, 05:27 PM UTC
Duration: 31m

Affected: Event Streams

Timeline · 4 updates

investigating Jun 17, 2026, 04:56 PM UTC

We are investigating an issue impacting Event Streams. (Customers may be unable to publish events to event streams.) We will share additional information as soon as it is available.
identified Jun 17, 2026, 05:00 PM UTC

We have identified the underlying cause of the issue and are actively working on remediation. We will share additional updates as soon as they are available.
monitoring Jun 17, 2026, 05:16 PM UTC

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
resolved Jun 17, 2026, 05:27 PM UTC

After further monitoring, this issue is now considered resolved. Event Streams is now operational and users should be able to publish events. Any failed publishes may be retried as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor June 17, 2026

Workato Genies Delays in Responding

Detected by Pingoru: Jun 17, 2026, 12:14 PM UTC
Resolved: Jun 17, 2026, 05:44 PM UTC
Duration: 5h 30m

Affected: Agentic Runtime

Timeline · 4 updates

investigating Jun 17, 2026, 12:14 PM UTC

We are currently investigating an issue affecting Workato Genies, where Genies are experiencing delays in responding to user queries. We will share additional information as soon as it is available.
identified Jun 17, 2026, 01:39 PM UTC

We have identified the underlying cause of the issue and are actively working on remediation.
monitoring Jun 17, 2026, 03:36 PM UTC

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
resolved Jun 17, 2026, 05:44 PM UTC

After further monitoring, this issue is now considered resolved. Customers that experienced delays with genie responses may retry their queries. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor June 16, 2026

Workato Genies Not Responding

Detected by Pingoru: Jun 16, 2026, 04:23 PM UTC
Resolved: Jun 16, 2026, 04:34 PM UTC
Duration: 11m

Affected: Agentic Runtime

Timeline · 3 updates

investigating Jun 16, 2026, 04:23 PM UTC

We are currently investigating an issue affecting Workato Genies, where genies are unable to respond to user queries. We will share additional information as soon as it is available.
monitoring Jun 16, 2026, 04:26 PM UTC

Workato Genies should now be responding to user queries normally. We are continuing to monitor the platform as it recovers.
resolved Jun 16, 2026, 04:34 PM UTC

After further monitoring, this issue is now considered resolved. Customers that experienced Workato Genies not responding may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor June 11, 2026

Issue with Genie Conversations

Detected by Pingoru: Jun 11, 2026, 03:20 AM UTC
Resolved: Jun 11, 2026, 05:23 AM UTC
Duration: 2h 2m

Timeline · 2 updates

investigating Jun 11, 2026, 03:20 AM UTC

We are investigating an issue impacting Workato Genies. Customers may encounter errors or experience delays when interacting with Genies. We will share additional information as soon as it is available.
resolved Jun 11, 2026, 05:23 AM UTC

This issue has been resolved. Customers who experienced errors or delays when interacting with Genies should find that conversations are working as expected. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor June 4, 2026

Workday Get Report Action Degradation

Detected by Pingoru: Jun 04, 2026, 06:48 PM UTC
Resolved: Jun 04, 2026, 08:52 PM UTC
Duration: 2h 3m

Affected: Connectors

Timeline · 3 updates

investigating Jun 04, 2026, 06:48 PM UTC

We are investigating an issue impacting the Workday connector Get Report action. Customers using this action may encounter job error and recipe failures. We will share additional information as soon as it is available.
monitoring Jun 04, 2026, 07:43 PM UTC

Our team has identified the issue and taken steps to remediate it. We are seeing improvement and continuing to monitor the platform as it recovers.
resolved Jun 04, 2026, 08:52 PM UTC

After further monitoring, this issue is now considered resolved, and customers should no longer see job failures. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor June 3, 2026

AgentX Service Degradation

Detected by Pingoru: Jun 03, 2026, 10:42 AM UTC
Resolved: Jun 03, 2026, 10:42 AM UTC
Duration: —

Affected: Chatbot

Timeline · 1 update

resolved Jun 03, 2026, 10:42 AM UTC

On June 03, 2026, between approximately 08:30 AM and 09:30 AM UTC, the Workato platform experienced a degradation in its AgentX service. Some customers may have encountered errors in the AgentX chats. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Minor May 26, 2026

Workflow Apps Page Table Component Degradation

Detected by Pingoru: May 26, 2026, 02:34 PM UTC
Resolved: May 26, 2026, 04:04 PM UTC
Duration: 1h 30m

Affected: Workflow Apps

Timeline · 3 updates

identified May 26, 2026, 02:34 PM UTC

We have identified an issue affecting Workflow Apps. Customers may observe that the Page table component is not displaying existing records from data tables. We are actively working on remediation steps. We will share additional information as soon as it is available.
monitoring May 26, 2026, 03:43 PM UTC

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
resolved May 26, 2026, 04:04 PM UTC

After further monitoring, this issue is now considered resolved. Customers should now be able to view records in the Page table component within Workflow Apps as expected. If you continue to experience any issues, please contact Workato Support at support.workato.com.

Read the full incident report →

Minor May 26, 2026

Custom Connector - Connection Issues

Detected by Pingoru: May 26, 2026, 10:44 AM UTC
Resolved: May 26, 2026, 05:50 PM UTC
Duration: 7h 5m

Affected: Job executionConnector SDK

Timeline · 3 updates

investigating May 26, 2026, 10:44 AM UTC

We are investigating an issue impacting Custom Connectors. Some customers may observe "Failed to load connections" errors and recipe failures. We will share additional information as soon as it is available.
identified May 26, 2026, 12:36 PM UTC

We have identified the underlying cause of the issue and are actively working on remediation.
resolved May 26, 2026, 05:50 PM UTC

After further monitoring, this incident is now considered resolved. Customers should now be able to load connections for Custom connectors without error. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor May 21, 2026

Audit Log Streaming Service Degradation

Detected by Pingoru: May 21, 2026, 09:04 AM UTC
Resolved: May 21, 2026, 12:20 PM UTC
Duration: 3h 15m

Timeline · 4 updates

investigating May 21, 2026, 09:04 AM UTC

We are investigating an issue impacting the Audit Log Streaming Service. Some customers may observe delays in audit log replication, with log entries taking longer than expected to be delivered. We will share additional information as soon as it is available.
identified May 21, 2026, 10:51 AM UTC

We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available.
monitoring May 21, 2026, 11:56 AM UTC

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
resolved May 21, 2026, 12:20 PM UTC

After further monitoring, this issue is now considered resolved. Customers should no longer experience any delays in audit log replication. Our team is currently working to deliver the affected events and aims to complete this by the end of next week. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor May 18, 2026

Degraded performance for Deployments, RLCM, and the Developer API MCP

Detected by Pingoru: May 18, 2026, 04:03 PM UTC
Resolved: May 18, 2026, 06:06 PM UTC
Duration: 2h 3m

Affected: Workspace AdministrationWorkato Developer API

Timeline · 4 updates

identified May 18, 2026, 04:03 PM UTC

We are currently investigating an issue affecting Deployments, Recipe Lifecycle Management (RLCM), and the Developer API MCP. Customers may observe a "No such file or directory" error when attempting to deploy recipes or RLCM manifests, or use tools from the Developer API MCP. We will share additional information as soon as it is available.
identified May 18, 2026, 05:45 PM UTC

We are continuing to work on a fix for the issue and will provide additional updates as soon as they are available.
monitoring May 18, 2026, 05:55 PM UTC

We have deployed a fix for the issue and are monitoring the platform as it recovers.
resolved May 18, 2026, 06:06 PM UTC

After further monitoring, this issue is now considered resolved. Customers should now be able to use Deployments, RLCM, and the Developer API MCP and may retry any failed operations as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Major May 13, 2026

Ongoing Issue

Detected by Pingoru: May 13, 2026, 11:47 AM UTC
Resolved: May 13, 2026, 07:55 AM UTC
Duration: —

Timeline · 1 update

resolved May 13, 2026, 11:47 AM UTC

On May 13, 2026, between approximately 09:55 AM and 10:45 AM UTC, the Workato platform experienced a degradation in its custom SDK service. Customers may have encountered errors in the Custom SDK and Snippets by Workato actions. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Minor May 8, 2026

Genie Conversation Service Degradation

Detected by Pingoru: May 08, 2026, 01:51 PM UTC
Resolved: May 08, 2026, 02:06 PM UTC
Duration: 14m

Affected: Agent StudioWorkato GO

Timeline · 1 update

identified May 08, 2026, 01:51 PM UTC

We have identified an issue affecting the Genie Conversation service. Some customers may observe conversation pages not reflecting new chat events and Genie test mode not functioning as expected. We are actively working on remediation steps. We will share additional information as soon as it is available.

Read the full incident report →

Minor May 8, 2026

Platform Service Disruption

Detected by Pingoru: May 08, 2026, 07:14 AM UTC
Resolved: May 08, 2026, 07:13 PM UTC
Duration: 11h 59m

Affected: Job executionAPI Gateway

Timeline · 4 updates

monitoring May 08, 2026, 07:14 AM UTC

Starting May 8, 2026 at 1:59 AM UTC, customers may have encountered 500 errors when calling API Platform endpoints. This is related to an ongoing incident with our underlying cloud infrastructure provider, AWS. We are actively monitoring the situation and will provide further updates shortly.
monitoring May 08, 2026, 07:52 AM UTC

We are continuing to monitor for any further issues.
monitoring May 08, 2026, 10:23 AM UTC

We are continuing to monitor for any further issues.
resolved May 08, 2026, 07:13 PM UTC

After further monitoring, this issue is now considered resolved. Customers should no longer see 500 errors when calling API Platform endpoints, recipe job failures, and Workbot for Slack/Teams being unresponsive. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Critical May 8, 2026

Workato Go Service Disruption

Detected by Pingoru: May 08, 2026, 01:17 AM UTC
Resolved: May 08, 2026, 04:23 AM UTC
Duration: 3h 6m

Affected: Workato GO

Timeline · 4 updates

investigating May 08, 2026, 01:17 AM UTC

We are currently investigating an issue affecting access to Workato Go. Some users may experience difficulties loading the application. Our team is actively working to restore full access and will provide updates as the situation develops.
investigating May 08, 2026, 01:20 AM UTC

We are continuing to investigate this issue.
identified May 08, 2026, 02:55 AM UTC

We are continuing to investigate the issue affecting access to Workato Go and knowledge base access and creation. We have identified that this is related to an ongoing incident with AWS. We are actively monitoring the situation and will provide further updates. Reference: AWS Service Health Dashboard – https://health.aws.amazon.com/health/status
resolved May 08, 2026, 04:23 AM UTC

Workato Go access has been restored and knowledge base creation and retrieval are functioning as expected. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor April 30, 2026

Unable to View Conversations Page

Detected by Pingoru: Apr 30, 2026, 04:19 PM UTC
Resolved: Apr 30, 2026, 07:36 PM UTC
Duration: 3h 17m

Affected: Agent Studio

Timeline · 2 updates

identified Apr 30, 2026, 04:19 PM UTC

We have identified an issue where users are unable to view the Conversations page and may encounter a server error. We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available.
resolved Apr 30, 2026, 07:36 PM UTC

The issue has been fixed and customers should now be able to access the Conversations page. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor April 29, 2026

Genies Unable to Retrieve Results from Knowledge Bases

Detected by Pingoru: Apr 29, 2026, 05:45 PM UTC
Resolved: Apr 29, 2026, 05:30 PM UTC
Duration: —

Timeline · 1 update

resolved Apr 29, 2026, 05:45 PM UTC

On April 29, 2026, between approximately 12:20 PM and 05:00 PM UTC, the Workato platform experienced a degradation with Workato Genies. Customers may observed that Genies did not fetch results from Knowledge Bases leading to inaccurate responses from Genies. The issue has been resolved, and any queries may be retried as necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Minor April 28, 2026

Salesforce Upload Action Failure

Detected by Pingoru: Apr 28, 2026, 02:07 PM UTC
Resolved: Apr 28, 2026, 07:18 PM UTC
Duration: 5h 11m

Affected: Connectors

Timeline · 4 updates

identified Apr 28, 2026, 02:07 PM UTC

We have identified an issue with the Salesforce connector. Customers may encounter Internal Errors when using the upload action. We are actively working on remediation and will share additional information as soon as it is available.
identified Apr 28, 2026, 05:43 PM UTC

Remediation steps for the Salesforce connector issue are currently in progress. We will provide an update as soon as it is available.
monitoring Apr 28, 2026, 06:41 PM UTC

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
resolved Apr 28, 2026, 07:18 PM UTC

After further monitoring, this issue is now considered resolved. Customers should no longer see Internal Errors when using the upload action. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor April 28, 2026

Workato Genie and Go Search Response Degradation

Detected by Pingoru: Apr 28, 2026, 01:22 AM UTC
Resolved: Apr 28, 2026, 12:00 AM UTC
Duration: —

Timeline · 1 update

resolved Apr 28, 2026, 01:22 AM UTC

On April 27, 2026, between approximately 09:00 PM and 11:00 PM UTC, the Workato platform experienced a degradation with Knowledge Bases. Customers may observed that Workato Genies did not respond to user queries. Users may also have observed "Assign task to Genie" actions failing with an "AI didn't respond in time" error message. The issue has been resolved, and any queries may be retried as necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Minor April 27, 2026

Workato Genie Response Format Change

Detected by Pingoru: Apr 27, 2026, 10:00 PM UTC
Resolved: Apr 27, 2026, 10:00 PM UTC
Duration: —

Timeline · 1 update

resolved Apr 28, 2026, 12:04 AM UTC

On April 27, 2026, between approximately 09:00 PM and 11:00 PM UTC, the Workato platform experienced a degradation in its Genie services. Customers may have experienced "AI didn't respond in time" error message when interacting with Genies. The issue has now been resolved, and customers should no longer see this error message. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Minor April 20, 2026

Projects converting to Workflow App projects on update

Detected by Pingoru: Apr 20, 2026, 09:50 AM UTC
Resolved: Apr 20, 2026, 06:27 PM UTC
Duration: 8h 37m

Affected: Workspace UI

Timeline · 2 updates

monitoring Apr 20, 2026, 09:50 AM UTC

We have identified an issue where updating a project (such as renaming) also converted it into a Workflow App project. Affected customers may also see a "Workflow App project was created" entry in their Activity Logs. A fix has been deployed to prevent this from occurring. We are now working on reverting the affected projects to their original state. No data loss or disruption to existing recipes or jobs has occurred
resolved Apr 20, 2026, 06:27 PM UTC

After further monitoring, this incident is now considered resolved. Customers may now resume project updates without accidentally creating a Workflow App. We are continuing to revert the affected projects to their original state; this remediation will be completed incrementally over the next few working days. We will post a follow-up update once the revert process is complete. If you continue to experience any issues, please contact Workato Support at support.workato.com.

Read the full incident report →

Major April 17, 2026

Database Connectors Connector Errors

Detected by Pingoru: Apr 17, 2026, 02:38 PM UTC
Resolved: Apr 17, 2026, 04:46 PM UTC
Duration: 2h 7m

Affected: Connectors

Timeline · 3 updates

investigating Apr 17, 2026, 02:38 PM UTC

We have identified an issue affecting our database connectors. Customers may observe database connector actions/triggers failing with the error message "502 Bad Gateway". We are actively working on remediation steps. We will share additional information as soon as it is available.
monitoring Apr 17, 2026, 03:32 PM UTC

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
resolved Apr 17, 2026, 04:46 PM UTC

After further monitoring, this issue is now considered resolved, and customers should no longer experience "502 Bad Gateway" errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Major March 30, 2026

Message template by Workato actions generate Internal Errrors

Detected by Pingoru: Mar 30, 2026, 04:39 PM UTC
Resolved: Mar 30, 2026, 07:40 PM UTC
Duration: 3h 1m

Timeline · 3 updates

identified Mar 30, 2026, 04:39 PM UTC

We are working on the issue impacting "Message template by Workato" connector. Customers may encounter Internal Errors when using actions. We will share additional information as soon as it is available. We have identified the underlying cause of the issue and are actively working on remediation.
monitoring Mar 30, 2026, 07:21 PM UTC

Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
resolved Mar 30, 2026, 07:40 PM UTC

After further monitoring, this issue is now considered resolved, and customers should no longer experience any internal errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor March 26, 2026

VUA app connections failing for MCP and Genies

Detected by Pingoru: Mar 26, 2026, 11:32 PM UTC
Resolved: Mar 27, 2026, 12:01 AM UTC
Duration: 29m

Timeline · 2 updates

identified Mar 26, 2026, 11:32 PM UTC

We have identified the underlying cause of an issue impacting Verified User Access (VUA) app connections and are actively working on remediation. Customers may encounter a "Failed to establish connection" error when attempting to connect apps (such as Google Drive, Gmail, Salesforce, or other OAuth-based connectors) through MCP servers or Genies using Verified User Access. We will share additional information as soon as it is available.
resolved Mar 27, 2026, 12:01 AM UTC

The issue has been resolved and customers should now be able to use VUA to establish connections for MCP servers and Genies. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Major March 19, 2026

Workato Agent Studio Knowledge Base issue

Detected by Pingoru: Mar 19, 2026, 10:53 AM UTC
Resolved: Mar 19, 2026, 06:36 PM UTC
Duration: 7h 42m

Affected: Agent Studio

Timeline · 4 updates

identified Mar 19, 2026, 10:53 AM UTC

We are investigating an issue impacting the Workato Agent Studio Knowledge Bases. Customers may encounter "405 Method Not Allowed" errors when accessing document content. We have identified the underlying cause and are actively working on remediation. We will share additional updates as soon as they are available.
identified Mar 19, 2026, 10:53 AM UTC

We are continuing to work on a fix for this issue.
identified Mar 19, 2026, 01:41 PM UTC

We are continuing to work on a fix for this issue.
resolved Mar 19, 2026, 06:36 PM UTC

This incident has been resolved.

Read the full incident report →

Minor March 12, 2026

FileStorage Page Navigation Issue

Detected by Pingoru: Mar 12, 2026, 08:11 AM UTC
Resolved: Mar 12, 2026, 01:57 PM UTC
Duration: 5h 46m

Affected: Workspace UI

Timeline · 5 updates

identified Mar 12, 2026, 08:11 AM UTC

We have identified an issue affecting the FileStorage tool in the Workspace UI. Customers navigating to FileStorage via the sidebar may encounter an "Oops! That page doesn't exist" error. The root cause has been identified and a fix is in progress. As a workaround, customers can access FileStorage directly at https://app.workato.com/files/management. We will share additional information as soon as it is available.
identified Mar 12, 2026, 09:37 AM UTC

We are continuing to work on a fix for this issue. We will share additional information as soon as it is available.
identified Mar 12, 2026, 12:05 PM UTC

A fix has been prepared and our team is working to release it as soon as possible. We will provide an update once the fix is deployed.
monitoring Mar 12, 2026, 01:02 PM UTC

The fix has been deployed. We are monitoring to confirm the issue is fully resolved.
resolved Mar 12, 2026, 01:57 PM UTC

After further monitoring, we have confirmed that this issue is fully resolved. Customers can now access FileStorage via the sidebar as expected. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you continue to experience any issues.

Read the full incident report →