Workato Outage History
Workato is up right nowPingoru has recorded 94 incidents for Workato: 82 in the last 12 months and 17 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 8 | 54 of 720 (7%) |
| May 2026 | 8 | 28 of 744 (4%) |
| June 2026 | 7 | 11 of 720 (2%) |
| July 2026 | 5 | 10 of 744 (1%) |
| August 2026 | 4 | 19 of 744 (3%) |
| September 2026 | 6 | 56 of 720 (8%) |
| October 2026 | 8 | 23 of 744 (3%) |
| November 2026 | 0 | 0 of 44 (0%) |
Incidents, newest first
Minor October 30, 2026 Webhooks Performance Degradation 2h 42m Webhooks
Started Oct 30, 2026, 07:21 PM UTC· resolved Oct 30, 2026, 10:03 PM UTC
- investigating Oct 30, 2026, 07:21 PM UTC
We are investigating an issue impacting webhook ingestion. Customers may encounter delays in job creation. We will share additional information as soon as it is available.
- identified Oct 30, 2026, 07:52 PM UTC
We have identified the underlying cause of the issue and are actively working on minimizing delays in webhook ingestion and job creation.
- monitoring Oct 30, 2026, 09:56 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Oct 30, 2026, 10:03 PM UTC
After further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor October 27, 2026 Issue with Genie Conversation History and AIRO Chats 5h 24m Agent Studio
Started Oct 27, 2026, 03:24 PM UTC· resolved Oct 27, 2026, 08:49 PM UTC
- identified Oct 27, 2026, 03:24 PM UTC
We have identified an issue impacting the Genie conversation page. Customers may not see the full conversation history when viewing some conversations. Genies continue to respond normally. We have identified the underlying cause of the issue and are actively working on remediation.
- identified Oct 27, 2026, 04:06 PM UTC
We have identified an issue impacting Genie and AIRO chats in the Workato UI. Customers may not see the full history of Genie conversations or may be unable to send new messages in AIRO chats when a response includes a code block. Genies continue to respond to new messages. We have identified the underlying cause of the issue and are actively working on remediation.
- identified Oct 27, 2026, 05:46 PM UTC
We are preparing a fix and will share additional information as soon as it is available.
- resolved Oct 27, 2026, 08:49 PM UTC
The issue has been resolved. Customers can now view the full history of their Genie conversations and send new messages in AIRO chats. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Notice October 20, 2026 Genie and AIRO Not Responding in Workato UI 1h 6m
Started Oct 20, 2026, 04:59 AM UTC· resolved Oct 20, 2026, 06:05 AM UTC
- investigating Oct 20, 2026, 04:59 AM UTC
We are investigating an issue affecting Genie and AIRO chats in the Workato UI. Since approximately 02:58 UTC, these chats may stay on "Thinking…" and not display a response. Genies used through Slack, Microsoft Teams and Workato Go are not affected. We will share additional information as soon as it is available.
- resolved Oct 20, 2026, 06:05 AM UTC
This issue has been resolved. Customers who were affected may retry their queries as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor October 20, 2026 Log Processing Service Degradation 3h 4m
Started Oct 20, 2026, 02:53 AM UTC· resolved Oct 20, 2026, 05:57 AM UTC
- resolved Oct 20, 2026, 03:00 AM UTC
Between approximately 02:53 AM UTC and 05:57 AM UTC on October 20, 2026, an issue in Workato's log processing service resulted in some entries for three logging features not being recorded or delivered. Recipes and jobs were not affected. The affected features were: - Logs page (Tools > Logs). Some entries from this period may be missing, including messages from Logger by Workato steps. - Audit log streaming of Workato Log events or Genie conversation events. Some events from this period may not have reached your streaming destination. - API traffic mirroring. Some API requests and responses from this period may not have been mirrored to your security tool. Job history and job details are complete. Other audit log streaming types, including Job status only, Full job details, User activity and API platform logs, were delivered as normal. The issue has been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.
Minor October 16, 2026 Errors in AI by Workato Analyze text action – Connectors
Started Oct 16, 2026, 06:29 PM UTC· resolved Oct 16, 2026, 06:29 PM UTC
- resolved Oct 16, 2026, 06:29 PM UTC
Starting at approximately 09:00 AM UTC on October 13, 2026, following an update to the underlying AI model, some recipes using the Analyze text action in the AI by Workato connector may have failed with the error "Unable to analyse the document provided." The updated model follows prompt instructions more strictly, and in some cases returned responses in a structure the action did not expect. We have released an update to the Analyze text action that handles these responses correctly. This update is available on an opt-in basis and is not enabled by default. Because the updated model is also stricter about what a prompt asks for, the instructions in affected recipes may need to be reviewed and adjusted to return the expected results once the update is enabled. If your recipes are affected, please contact Workato Support (https://support.workato.com) or your assigned CSM. We can enable the update for your affected recipes and help review your prompts. Failed jobs may be repeated after these changes.
Minor October 14, 2026 Issues with AI by Workato 9h 1m Connectors
Started Oct 14, 2026, 12:12 PM UTC· resolved Oct 14, 2026, 09:14 PM UTC
- investigating Oct 14, 2026, 12:12 PM UTC
We are investigating an issue impacting AI by Workato. Customers may encounter errors or recipe failures when using the "Analyse image" action. We will share additional information as soon as it is available.
- identified Oct 14, 2026, 03:20 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation.
- resolved Oct 14, 2026, 09:14 PM UTC
This issue is now considered resolved. A fix has been deployed for the Analyze image action in the AI by Workato connector. Customers who encountered errors with this action may rerun failed jobs as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor October 8, 2026 Workato Performance Degradation 33m Workspace UI
Started Oct 08, 2026, 02:51 PM UTC· resolved Oct 08, 2026, 03:24 PM UTC
- investigating Oct 08, 2026, 02:51 PM UTC
We are investigating an issue impacting our platform. Customers may encounter errors or experience delays when using Workato. We will share additional information as soon as it is available.
- monitoring Oct 08, 2026, 03:06 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Oct 08, 2026, 03:24 PM UTC
After further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor October 7, 2026 Elevated errors in SQL Transformations 1h 53m Connectors
Started Oct 07, 2026, 09:35 PM UTC· resolved Oct 07, 2026, 11:28 PM UTC
- investigating Oct 07, 2026, 09:35 PM UTC
We are investigating an issue impacting SQL Transformations. Customers may encounter "Data source 'Output file': Communication Error: error sending request for url:" or experience delays when running SQL Transformations. We will share additional information as soon as it is available.
- investigating Oct 07, 2026, 09:38 PM UTC
We are continuing to investigate this issue.
- identified Oct 07, 2026, 09:48 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation.
- monitoring Oct 07, 2026, 10:16 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Oct 07, 2026, 11:28 PM UTC
After further monitoring, this issue is now considered resolved. Customers should no longer encounter "Data source 'Output file': Communication Error: error sending request for url:" or experience delays when running SQL Transformations. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor September 30, 2026 Errors in Databricks connector for Azure-hosted accounts 2h 29m Connectors
Started Sep 30, 2026, 07:10 PM UTC· resolved Sep 30, 2026, 09:39 PM UTC
- identified Sep 30, 2026, 07:10 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 30, 2026, 09:39 PM UTC
Our team has implemented a fix and this issue is now considered resolved. Customers that experienced job failures may repeat jobs if needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor September 21, 2026 Workato FileStorage Performance Degradation 5h 57m
Started Sep 21, 2026, 09:00 AM UTC· resolved Sep 21, 2026, 02:57 PM UTC
- resolved Sep 21, 2026, 09:00 AM UTC
Between approximately 09:00 AM UTC on September 21 and 02:57 PM UTC on September 23, 2026, the Workato platform experienced an intermittent performance degradation in Workato FileStorage. In addition to the Workato FileStorage connector, features that use FileStorage internally were also affected. These include SQL Collection, Data Tables, PDF Tools, API Platform, data transformations, and some database connector actions, such as Snowflake file uploads. Customers may have observed these steps taking longer than usual to complete, and some recipe jobs may have failed with timeout errors. The issue has been resolved. Failed jobs may be repeated as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.
Minor September 16, 2026 Deployments and RLCM Performance Degradation 9h 9m Workspace Administration
Started Sep 16, 2026, 09:50 PM UTC· resolved Sep 17, 2026, 06:59 AM UTC
- investigating Sep 16, 2026, 09:50 PM UTC
We are investigating an issue impacting Deployments and Recipe Lifecycle Management (RLCM). Customers may encounter errors preventing them from completing a deployment. We will share additional information as soon as it is available.
- identified Sep 16, 2026, 10:52 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation. We will share further updates soon.
- identified Sep 17, 2026, 12:21 AM UTC
We are continuing to investigate a fix for this issue and will share additional information as soon as it is available.
- monitoring Sep 17, 2026, 06:09 AM UTC
We have deployed a fix and are seeing improvement. We are continuing to monitor the platform to confirm deployments are completing normally. We will share additional information as soon as it is available.
- resolved Sep 17, 2026, 06:59 AM UTC
After further monitoring, this issue is now considered resolved, and customers should no longer encounter errors when completing deployments. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor September 16, 2026 Salesforce Connector Performance Degradation 7h 52m Job execution, Triggers, Connectors
Started Sep 16, 2026, 09:28 AM UTC· resolved Sep 16, 2026, 05:20 PM UTC
- identified Sep 16, 2026, 09:28 AM UTC
We have identified an issue affecting Workato's Salesforce connector. Customers may observe errors (such as "503 Service Unavailable") in Salesforce actions, recipe job failures, and delays in Salesforce-triggered jobs. This is caused by an ongoing Salesforce service disruption affecting multiple instances across all regions. We are actively monitoring Salesforce's recovery and our platform's error rates. We will share additional information as soon as it is available.
- monitoring Sep 16, 2026, 11:15 AM UTC
We are continuing to monitor Salesforce's recovery and our platform's error rates. We will share additional information as soon as it is available.
- resolved Sep 16, 2026, 05:20 PM UTC
Salesforce has completed recovery of its platform and the Salesforce connector, including actions and triggers, should no longer experience any errors. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor September 7, 2026 Box Connector Performance Degradation 23h 55m
Started Sep 07, 2026, 12:18 PM UTC· resolved Sep 08, 2026, 12:13 PM UTC
- resolved Sep 07, 2026, 11:00 PM UTC
Between approximately 12:18 PM UTC on September 7 and 12:13 PM UTC on September 9, 2026, the Workato platform experienced a performance degradation affecting the Box connector. Customers may have observed missed or delayed trigger events in recipes using the Box New File, New CSV File, or New/Updated CSV File triggers, caused by an error in event-filtering logic. Recipes that reached the consecutive trigger error threshold may have been stopped automatically. The issue has been resolved and the Box connector is operating as expected. Any stopped recipes may be restarted as required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.
Minor September 1, 2026 QuickBooks Online Connector Errors 6h 10m
Started Sep 01, 2026, 10:05 PM UTC· resolved Sep 02, 2026, 04:15 AM UTC
- investigating Sep 01, 2026, 10:05 PM UTC
We are currently investigating issues related to Workato's QuickBooks Online connector. Customers may observe errors in QuickBooks Online actions, while triggers may experience delays in job creation. We will share additional information as soon as it is available.
- identified Sep 01, 2026, 10:11 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation. Workato's QuickBooks Online connector is experiencing issues owing to the external service provider's API degradation.
- monitoring Sep 01, 2026, 10:58 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- monitoring Sep 02, 2026, 01:40 AM UTC
Recipes using the QuickBooks Online connector continue to encounter errors. This continues to track the external service provider's ongoing API degradation, and the provider has reported that a fix is in deployment on their side. We will keep this incident open and continue monitoring until connector error rates return to normal levels.
- resolved Sep 02, 2026, 04:15 AM UTC
This incident has been resolved.
Minor August 19, 2026 Unable to Rename or Move Projects and Folders 11h 5m Workspace Administration
Started Aug 19, 2026, 10:42 AM UTC· resolved Aug 19, 2026, 09:48 PM UTC
- investigating Aug 19, 2026, 10:42 AM UTC
We are investigating an issue impacting projects and folders. Customers may encounter errors when renaming or moving them. Users who are the workspace owner are not affected and can perform these actions in the meantime. We will share additional information as soon as it is available.
- identified Aug 19, 2026, 03:24 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation.
- identified Aug 19, 2026, 05:44 PM UTC
A fix has been prepared, and our team is working to release it as soon as possible. We will provide an update once the fix is deployed.
- monitoring Aug 19, 2026, 08:27 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Aug 19, 2026, 09:48 PM UTC
After further monitoring, this issue is now considered resolved. Customers should no longer encounter errors when renaming or moving projects and folders. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Notice August 12, 2026 Salesforce Connector Performance Degradation –
Started Aug 12, 2026, 01:30 PM UTC· resolved Aug 12, 2026, 01:30 PM UTC
- resolved Aug 12, 2026, 01:30 PM UTC
Between August 12, 2026 and August 16, 2026, the Workato platform experienced a performance degradation affecting the Salesforce connector. Customers may have observed errors in recipes due to missing field mappings for custom object relationships from the Related Object picklist. The issue has been resolved. Customers that updated their recipes to work around this may revert to the previous version if needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this incident.
Minor August 6, 2026 Degraded AIRO knowledge responses 21m
Started Aug 06, 2026, 04:42 AM UTC· resolved Aug 06, 2026, 05:04 AM UTC
- investigating Aug 06, 2026, 04:42 AM UTC
Beginning at approximately 22:00 UTC on 5 August 2026, customers using AIRO may experience slow or failed responses to knowledge-related questions — for example, "What are pub sub limits in Workato?" Affected requests may take significantly longer than usual to return, and a subset may fail to return an answer at all. Recipe building and other AIRO workflows are operating normally. We are aware of the issue and our engineering team is actively working to resolve it. We will post an update as soon as we have more information.
- resolved Aug 06, 2026, 05:04 AM UTC
AIRO knowledge responses have returned to normal operation. If you encounter any issues, please contact Workato Support at https://support.workato.com
Minor August 4, 2026 Delays in Genie conversation history 7h 9m Agent Studio
Started Aug 04, 2026, 10:02 AM UTC· resolved Aug 04, 2026, 05:11 PM UTC
- investigating Aug 04, 2026, 10:02 AM UTC
We are investigating an issue impacting the Genie conversation page. Customers may experience delays when viewing new chat messages and conversations in their conversation history. We will share additional information as soon as it is available.
- identified Aug 04, 2026, 02:09 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation.
- monitoring Aug 04, 2026, 04:45 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Aug 04, 2026, 05:11 PM UTC
After further monitoring, this issue is now considered resolved. If you continue to experience any delays when viewing new chat messages and conversations in their conversation history, please contact Workato Support at https://support.workato.com.
Minor July 24, 2026 Issue with Slack App Creation 6h 14m Workbot
Started Jul 24, 2026, 10:12 AM UTC· resolved Jul 24, 2026, 04:26 PM UTC
- investigating Jul 24, 2026, 10:12 AM UTC
We are investigating an issue impacting Slack app creation. Customers may encounter errors or be unable to complete setup when creating new Slack apps. We will share additional information as soon as it is available.
- identified Jul 24, 2026, 12:34 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation.
- monitoring Jul 24, 2026, 04:04 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Jul 24, 2026, 04:26 PM UTC
After further monitoring, this issue is now considered resolved. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Minor July 16, 2026 Workato Service Degradation 18m
Started Jul 16, 2026, 07:17 AM UTC· resolved Jul 16, 2026, 07:35 AM UTC
- resolved Jul 16, 2026, 07:00 AM UTC
On July 16, 2026, between approximately 07:17 AM and 07:35 AM UTC, the Workato platform experienced two brief periods of service degradation affecting the API platform, developer and embedded API services, the web interface, and recipe trigger polling. Customers may have observed errors in API platform requests, developer and embedded API requests, and UI requests, and some recipe trigger polls may have failed. The issue has since been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Minor July 15, 2026 Recipe job execution errors 2h 21m
Started Jul 15, 2026, 11:16 AM UTC· resolved Jul 15, 2026, 01:37 PM UTC
- resolved Jul 15, 2026, 11:30 AM UTC
Between July 15, 2026, 11:16 AM UTC and July 20, 2026, 1:37 PM UTC, some recipe jobs that had been paused (waiting) for an extended period failed with an internal error when they resumed and called a recipe function. Affected jobs completed with an internal error instead of running successfully. A fix has been deployed and jobs are now processing normally. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Notice July 14, 2026 www.workato.com Unavailability 1h 43m
Started Jul 14, 2026, 03:27 AM UTC· resolved Jul 14, 2026, 05:11 AM UTC
- investigating Jul 14, 2026, 03:27 AM UTC
We're aware that www.workato.com is currently unavailable and our team is actively investigating the issue. We will share additional information as soon as it is available. app.workato.com remains available and is not affected.
- resolved Jul 14, 2026, 05:11 AM UTC
The issue affecting www.workato.com has been resolved and the site is now available.
Minor July 1, 2026 Issues with Copilot and AI by Workato 1h 9m
Started Jul 01, 2026, 12:58 PM UTC· resolved Jul 01, 2026, 02:07 PM UTC
- investigating Jul 01, 2026, 12:58 PM UTC
We are investigating an issue impacting Copilot and AI by Workato. Customers may encounter errors such as "An error occurred during generation. Please try again" or "429 Too Many Requests". We will share additional information as soon as it is available.
- monitoring Jul 01, 2026, 01:38 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Jul 01, 2026, 02:07 PM UTC
After further monitoring, this issue is now considered resolved. For Copilot, customers can simply resubmit their requests. For AI by Workato, customers who experienced "429 Too Many Requests" may need to repeat the affected jobs if needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.
Major June 18, 2026 Workato GO Service Disruption 29m
Started Jun 18, 2026, 12:39 PM UTC· resolved Jun 18, 2026, 01:08 PM UTC
- resolved Jun 18, 2026, 12:39 PM UTC
On June 18, 2026, between approximately 12:39 PM and 1:08 PM UTC, Workato GO experienced intermittent unavailability. During this window, users may have been unable to load the application or sign in, and some requests may have returned errors. The issue was caused by a degradation in a backend service supporting Workato GO and has since been resolved. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Minor June 17, 2026 Event Streams Performance Degradation 31m Event Streams
Started Jun 17, 2026, 04:56 PM UTC· resolved Jun 17, 2026, 05:27 PM UTC
- investigating Jun 17, 2026, 04:56 PM UTC
We are investigating an issue impacting Event Streams. (Customers may be unable to publish events to event streams.) We will share additional information as soon as it is available.
- identified Jun 17, 2026, 05:00 PM UTC
We have identified the underlying cause of the issue and are actively working on remediation. We will share additional updates as soon as they are available.
- monitoring Jun 17, 2026, 05:16 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
- resolved Jun 17, 2026, 05:27 PM UTC
After further monitoring, this issue is now considered resolved. Event Streams is now operational and users should be able to publish events. Any failed publishes may be retried as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.