Workato Outage History

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There were 20 Workato outages since February 3, 2026 totaling 52h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.workato.com

Minor April 30, 2026

Unable to View Conversations Page

Detected by Pingoru
Apr 30, 2026, 04:19 PM UTC
Resolved
Apr 30, 2026, 07:36 PM UTC
Duration
3h 17m
Affected: Agent Studio
Timeline · 2 updates
  1. identified Apr 30, 2026, 04:19 PM UTC

    We have identified an issue where users are unable to view the Conversations page and may encounter a server error. We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available.

  2. resolved Apr 30, 2026, 07:36 PM UTC

    The issue has been fixed and customers should now be able to access the Conversations page. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor April 29, 2026

Genies Unable to Retrieve Results from Knowledge Bases

Detected by Pingoru
Apr 29, 2026, 05:45 PM UTC
Resolved
Apr 29, 2026, 05:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 29, 2026, 05:45 PM UTC

    On April 29, 2026, between approximately 12:20 PM and 05:00 PM UTC, the Workato platform experienced a degradation with Workato Genies. Customers may observed that Genies did not fetch results from Knowledge Bases leading to inaccurate responses from Genies. The issue has been resolved, and any queries may be retried as necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Minor April 28, 2026

Salesforce Upload Action Failure

Detected by Pingoru
Apr 28, 2026, 02:07 PM UTC
Resolved
Apr 28, 2026, 07:18 PM UTC
Duration
5h 11m
Affected: Connectors
Timeline · 4 updates
  1. identified Apr 28, 2026, 02:07 PM UTC

    We have identified an issue with the Salesforce connector. Customers may encounter Internal Errors when using the upload action. We are actively working on remediation and will share additional information as soon as it is available.

  2. identified Apr 28, 2026, 05:43 PM UTC

    Remediation steps for the Salesforce connector issue are currently in progress. We will provide an update as soon as it is available.

  3. monitoring Apr 28, 2026, 06:41 PM UTC

    Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

  4. resolved Apr 28, 2026, 07:18 PM UTC

    After further monitoring, this issue is now considered resolved. Customers should no longer see Internal Errors when using the upload action. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor April 28, 2026

Workato Genie and Go Search Response Degradation

Detected by Pingoru
Apr 28, 2026, 01:22 AM UTC
Resolved
Apr 28, 2026, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 28, 2026, 01:22 AM UTC

    On April 27, 2026, between approximately 09:00 PM and 11:00 PM UTC, the Workato platform experienced a degradation with Knowledge Bases. Customers may observed that Workato Genies did not respond to user queries. Users may also have observed "Assign task to Genie" actions failing with an "AI didn't respond in time" error message. The issue has been resolved, and any queries may be retried as necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Minor April 27, 2026

Workato Genie Response Format Change

Detected by Pingoru
Apr 27, 2026, 10:00 PM UTC
Resolved
Apr 27, 2026, 10:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 28, 2026, 12:04 AM UTC

    On April 27, 2026, between approximately 09:00 PM and 11:00 PM UTC, the Workato platform experienced a degradation in its Genie services. Customers may have experienced "AI didn't respond in time" error message when interacting with Genies. The issue has now been resolved, and customers should no longer see this error message. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Minor April 20, 2026

Projects converting to Workflow App projects on update

Detected by Pingoru
Apr 20, 2026, 09:50 AM UTC
Resolved
Apr 20, 2026, 06:27 PM UTC
Duration
8h 37m
Affected: Workspace UI
Timeline · 2 updates
  1. monitoring Apr 20, 2026, 09:50 AM UTC

    We have identified an issue where updating a project (such as renaming) also converted it into a Workflow App project. Affected customers may also see a "Workflow App project was created" entry in their Activity Logs. A fix has been deployed to prevent this from occurring. We are now working on reverting the affected projects to their original state. No data loss or disruption to existing recipes or jobs has occurred

  2. resolved Apr 20, 2026, 06:27 PM UTC

    After further monitoring, this incident is now considered resolved. Customers may now resume project updates without accidentally creating a Workflow App. We are continuing to revert the affected projects to their original state; this remediation will be completed incrementally over the next few working days. We will post a follow-up update once the revert process is complete. If you continue to experience any issues, please contact Workato Support at support.workato.com.

Read the full incident report →

Major April 17, 2026

Database Connectors Connector Errors

Detected by Pingoru
Apr 17, 2026, 02:38 PM UTC
Resolved
Apr 17, 2026, 04:46 PM UTC
Duration
2h 7m
Affected: Connectors
Timeline · 3 updates
  1. investigating Apr 17, 2026, 02:38 PM UTC

    We have identified an issue affecting our database connectors. Customers may observe database connector actions/triggers failing with the error message "502 Bad Gateway". We are actively working on remediation steps. We will share additional information as soon as it is available.

  2. monitoring Apr 17, 2026, 03:32 PM UTC

    Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

  3. resolved Apr 17, 2026, 04:46 PM UTC

    After further monitoring, this issue is now considered resolved, and customers should no longer experience "502 Bad Gateway" errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Major March 30, 2026

Message template by Workato actions generate Internal Errrors

Detected by Pingoru
Mar 30, 2026, 04:39 PM UTC
Resolved
Mar 30, 2026, 07:40 PM UTC
Duration
3h 1m
Timeline · 3 updates
  1. identified Mar 30, 2026, 04:39 PM UTC

    We are working on the issue impacting "Message template by Workato" connector. Customers may encounter Internal Errors when using actions. We will share additional information as soon as it is available. We have identified the underlying cause of the issue and are actively working on remediation.

  2. monitoring Mar 30, 2026, 07:21 PM UTC

    Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

  3. resolved Mar 30, 2026, 07:40 PM UTC

    After further monitoring, this issue is now considered resolved, and customers should no longer experience any internal errors. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Minor March 26, 2026

VUA app connections failing for MCP and Genies

Detected by Pingoru
Mar 26, 2026, 11:32 PM UTC
Resolved
Mar 27, 2026, 12:01 AM UTC
Duration
29m
Timeline · 2 updates
  1. identified Mar 26, 2026, 11:32 PM UTC

    We have identified the underlying cause of an issue impacting Verified User Access (VUA) app connections and are actively working on remediation. Customers may encounter a "Failed to establish connection" error when attempting to connect apps (such as Google Drive, Gmail, Salesforce, or other OAuth-based connectors) through MCP servers or Genies using Verified User Access. We will share additional information as soon as it is available.

  2. resolved Mar 27, 2026, 12:01 AM UTC

    The issue has been resolved and customers should now be able to use VUA to establish connections for MCP servers and Genies. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Major March 19, 2026

Workato Agent Studio Knowledge Base issue

Detected by Pingoru
Mar 19, 2026, 10:53 AM UTC
Resolved
Mar 19, 2026, 06:36 PM UTC
Duration
7h 42m
Affected: Agent Studio
Timeline · 4 updates
  1. identified Mar 19, 2026, 10:53 AM UTC

    We are investigating an issue impacting the Workato Agent Studio Knowledge Bases. Customers may encounter "405 Method Not Allowed" errors when accessing document content. We have identified the underlying cause and are actively working on remediation. We will share additional updates as soon as they are available.

  2. identified Mar 19, 2026, 10:53 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Mar 19, 2026, 01:41 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Mar 19, 2026, 06:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 12, 2026

FileStorage Page Navigation Issue

Detected by Pingoru
Mar 12, 2026, 08:11 AM UTC
Resolved
Mar 12, 2026, 01:57 PM UTC
Duration
5h 46m
Affected: Workspace UI
Timeline · 5 updates
  1. identified Mar 12, 2026, 08:11 AM UTC

    We have identified an issue affecting the FileStorage tool in the Workspace UI. Customers navigating to FileStorage via the sidebar may encounter an "Oops! That page doesn't exist" error. The root cause has been identified and a fix is in progress. As a workaround, customers can access FileStorage directly at https://app.workato.com/files/management. We will share additional information as soon as it is available.

  2. identified Mar 12, 2026, 09:37 AM UTC

    We are continuing to work on a fix for this issue. We will share additional information as soon as it is available.

  3. identified Mar 12, 2026, 12:05 PM UTC

    A fix has been prepared and our team is working to release it as soon as possible. We will provide an update once the fix is deployed.

  4. monitoring Mar 12, 2026, 01:02 PM UTC

    The fix has been deployed. We are monitoring to confirm the issue is fully resolved.

  5. resolved Mar 12, 2026, 01:57 PM UTC

    After further monitoring, we have confirmed that this issue is fully resolved. Customers can now access FileStorage via the sidebar as expected. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you continue to experience any issues.

Read the full incident report →

Notice March 9, 2026

Connector SDK Performance Degradation

Detected by Pingoru
Mar 09, 2026, 06:23 PM UTC
Resolved
Mar 09, 2026, 03:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 09, 2026, 06:23 PM UTC

    On March 09, 2026, between approximately 15:00 UTC and 16:05 UTC, the Workato platform experienced a degradation in its Connector SDK service. Customers may have experienced "failed to open TCP connection" error in SDK connector actions. Any failed jobs may be repeated as needed. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Minor February 20, 2026

SurveyMonkey connection issue

Detected by Pingoru
Feb 20, 2026, 02:21 PM UTC
Resolved
Feb 20, 2026, 06:49 PM UTC
Duration
4h 28m
Timeline · 5 updates
  1. identified Feb 20, 2026, 02:21 PM UTC

    We have identified the underlying cause of the issue affecting the SurveyMonkey connection and are actively working on remediation. Customers may be unable to create new connections or reconnect inactive ones, and will not be able to start recipes. However, any ongoing recipes will remain unaffected. We will share additional information as soon as it is available.

  2. identified Feb 20, 2026, 04:04 PM UTC

    We are continuing to work on resolving the SurveyMonkey connection issue. We will provide an update shortly.

  3. identified Feb 20, 2026, 05:40 PM UTC

    Remediation steps for the SurveyMonkey connection issue are currently in progress. We will provide an update as soon as it is available.

  4. monitoring Feb 20, 2026, 06:21 PM UTC

    Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

  5. resolved Feb 20, 2026, 06:49 PM UTC

    After further monitoring, this issue is now considered resolved. Customers who experienced an error while creating new connections or reconnecting inactive ones can reconnect now. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Notice February 20, 2026

Tradeshift Connector Errors

Detected by Pingoru
Feb 20, 2026, 06:44 AM UTC
Resolved
Feb 20, 2026, 11:47 AM UTC
Duration
5h 2m
Affected: Connectors
Timeline · 4 updates
  1. identified Feb 20, 2026, 06:44 AM UTC

    We have identified an issue with the Tradeshift connector. We are actively working on remediation and will share additional information as soon as it is available.

  2. identified Feb 20, 2026, 10:52 AM UTC

    We are continuing to work on a fix for this issue. We will provide an update shortly.

  3. monitoring Feb 20, 2026, 10:58 AM UTC

    The fix has been applied and we are currently monitoring the system. We will provide an update shortly.

  4. resolved Feb 20, 2026, 11:47 AM UTC

    After further monitoring, the issue is now considered resolved.

Read the full incident report →

Minor February 18, 2026

Workato Genie Performance Degradation

Detected by Pingoru
Feb 18, 2026, 12:42 PM UTC
Resolved
Feb 17, 2026, 02:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 18, 2026, 12:42 PM UTC

    Between February 17, 2026 at 2:04 PM UTC and February 18, 2026 at 5:47 AM UTC, the Workato platform experienced an issue with the Genie service. Customers using Genie may have intermittently received responses referencing the current time instead of the expected response to their query. The issue has been resolved and Genie is now responding normally. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Critical February 17, 2026

On-Prem Service Degradation

Detected by Pingoru
Feb 17, 2026, 02:23 PM UTC
Resolved
Feb 17, 2026, 04:31 PM UTC
Duration
2h 8m
Affected: On-premise connectivity
Timeline · 3 updates
  1. investigating Feb 17, 2026, 02:23 PM UTC

    We are investigating an issue impacting the On-Prem service. We will share additional information as soon as it is available.

  2. monitoring Feb 17, 2026, 03:48 PM UTC

    Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

  3. resolved Feb 17, 2026, 04:31 PM UTC

    After further monitoring, this issue is now considered resolved. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Minor February 13, 2026

Workato Genie Performance Degradation with OpenAI LLM

Detected by Pingoru
Feb 13, 2026, 12:45 AM UTC
Resolved
Feb 12, 2026, 03:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 13, 2026, 12:45 AM UTC

    On February 12, 2026, between approximately 03:22 PM and 08:12 PM UTC, the Workato platform experienced a degradation in its Genie services utilizing OpenAI LLM. Customers may have experienced genie response being returned as unformatted text. The issue has now been resolved, and customers should no longer be seeing unformatted responses from Genies. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Minor February 10, 2026

Workato Services Degradation

Detected by Pingoru
Feb 10, 2026, 09:33 PM UTC
Resolved
Feb 10, 2026, 11:47 PM UTC
Duration
2h 13m
Affected: Job executionWorkbot
Timeline · 3 updates
  1. identified Feb 10, 2026, 09:33 PM UTC

    We have identified the underlying cause of the issue affecting Workato services and are actively working on remediation. Customers may observe job failures with "Internal Error" messages, job processing delays due to missing polls, API platform request errors, and failures when starting recipes.

  2. monitoring Feb 10, 2026, 10:36 PM UTC

    Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.

  3. resolved Feb 10, 2026, 11:47 PM UTC

    After further monitoring, this issue is now considered resolved. Any jobs that failed during this incident may be repeated if required. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

Read the full incident report →

Major February 5, 2026

Deployments and RLCM Performance Degradation

Detected by Pingoru
Feb 05, 2026, 11:39 PM UTC
Resolved
Feb 06, 2026, 12:53 AM UTC
Duration
1h 14m
Affected: Workspace Administration
Timeline · 4 updates
  1. investigating Feb 05, 2026, 11:39 PM UTC

    We are investigating an issue impacting Deployments and Recipe Lifecycle Management (RLCM). Customers may encounter deployments or package exports failing to complete. We will share additional information as soon as it is available.

  2. identified Feb 06, 2026, 12:17 AM UTC

    We have identified the underlying cause of the issue and are actively working on remediation. We will share more information as soon as it is available.

  3. monitoring Feb 06, 2026, 12:38 AM UTC

    Our team has taken steps to remediate the issue and is seeing improvement. Deployments and Recipe Lifecycle Management (RLCM) service should be up and running now. We are continuing to monitor the platform as it recovers.

  4. resolved Feb 06, 2026, 12:53 AM UTC

    After further monitoring, this issue is now considered resolved. Customers may no longer encounter deployments or package exports failing to complete. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

Major February 3, 2026

Workato Docs Degradation

Detected by Pingoru
Feb 03, 2026, 07:26 PM UTC
Resolved
Feb 03, 2026, 08:16 PM UTC
Duration
49m
Affected: Docs
Timeline · 2 updates
  1. investigating Feb 03, 2026, 07:26 PM UTC

    We are investigating an issue with loading Workato Docs. Customers may encounter experience 500 errors when attempting to load docs. We will share additional information as soon as it is available.

  2. resolved Feb 03, 2026, 08:16 PM UTC

    The issue has been resolved and customers should now be able to use Workato Docs. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.

Read the full incident report →

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