Workato incident

Genies Unable to Retrieve Results from Knowledge Bases

Minor Resolved View vendor source →

Workato experienced a minor incident on April 29, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 29, 2026, 05:45 PM UTC
Resolved
Apr 29, 2026, 05:30 PM UTC
Duration
—
Detected by Pingoru
Apr 29, 2026, 05:45 PM UTC

Update timeline

  1. resolved Apr 29, 2026, 05:45 PM UTC

    On April 29, 2026, between approximately 12:20 PM and 05:00 PM UTC, the Workato platform experienced a degradation with Workato Genies. Customers may observed that Genies did not fetch results from Knowledge Bases leading to inaccurate responses from Genies. The issue has been resolved, and any queries may be retried as necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.