Workato incident
Genies Unable to Retrieve Results from Knowledge Bases
Update timeline
- resolved Apr 29, 2026, 05:45 PM UTC
On April 29, 2026, between approximately 12:20 PM and 05:00 PM UTC, the Workato platform experienced a degradation with Workato Genies. Customers may observed that Genies did not fetch results from Knowledge Bases leading to inaccurate responses from Genies. The issue has been resolved, and any queries may be retried as necessary. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.
Looking to track Workato downtime and outages?
Pingoru polls Workato's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Workato reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Workato alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
Start monitoring Workato for free
5 free monitors · No credit card required