Workato experienced a minor incident on March 12, 2026 affecting Workspace UI, lasting 5h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 12, 2026, 08:11 AM UTC
We have identified an issue affecting the FileStorage tool in the Workspace UI. Customers navigating to FileStorage via the sidebar may encounter an "Oops! That page doesn't exist" error. The root cause has been identified and a fix is in progress. As a workaround, customers can access FileStorage directly at https://app.workato.com/files/management. We will share additional information as soon as it is available.
- identified Mar 12, 2026, 09:37 AM UTC
We are continuing to work on a fix for this issue. We will share additional information as soon as it is available.
- identified Mar 12, 2026, 12:05 PM UTC
A fix has been prepared and our team is working to release it as soon as possible. We will provide an update once the fix is deployed.
- monitoring Mar 12, 2026, 01:02 PM UTC
The fix has been deployed. We are monitoring to confirm the issue is fully resolved.
- resolved Mar 12, 2026, 01:57 PM UTC
After further monitoring, we have confirmed that this issue is fully resolved. Customers can now access FileStorage via the sidebar as expected. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you continue to experience any issues.