WithSecure Outage History
WithSecure is up right nowPingoru has recorded 50 incidents for WithSecure: 34 in the last 12 months and 6 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 27 of 720 (4%) |
| May 2026 | 2 | 95 of 744 (13%) |
| June 2026 | 2 | 477 of 720 (66%) |
| July 2026 | 2 | 99 of 744 (13%) |
| August 2026 | 1 | 309 of 744 (42%) |
| September 2026 | 4 | 55 of 720 (8%) |
| October 2026 | 1 | 67 of 744 (9%) |
| November 2026 | 0 | 0 of 94 (0%) |
Incidents, newest first
Minor October 2, 2026 Email scanning issues with Elements Collaboration Protection 2d 19h Collaboration Protection
Started Oct 02, 2026, 11:46 AM UTC· resolved Oct 05, 2026, 06:50 AM UTC
- investigating Oct 02, 2026, 11:46 AM UTC
Customers using WithSecure Elements Collaboration Protection may experience that some emails are not being scanned as expected. The majority of emails continue to be processed and scanned normally. Our teams are actively investigating the issue in collaboration with Microsoft and are working to restore full service functionality as quickly as possible. We will provide further updates as additional information becomes available.
- resolved Oct 05, 2026, 06:50 AM UTC
This incident has been resolved.
Minor September 16, 2026 Partner Portal and eService access disruption due to third-party service incident 3h 51m Portal, eService
Started Sep 16, 2026, 09:36 AM UTC· resolved Sep 16, 2026, 01:28 PM UTC
- identified Sep 16, 2026, 09:36 AM UTC
We are currently monitoring an ongoing third-party service disruption that is affecting systems used by the Partner Portal and eService. As a result, some partners and customers may experience intermittent errors, service degradation, or be unable to access certain portal functions. In some cases, the Partner Portal may display the message: "Looks like the site is temporarily unavailable." We are actively monitoring the situation with the service provider and will continue to provide updates as more information becomes available. We apologize for any inconvenience this may cause.
- resolved Sep 16, 2026, 01:28 PM UTC
This incident has been resolved.
Minor September 10, 2026 Partner Portal: customer contact information unavailable, affecting ordering 22h 46m Portal, Ordering
Started Sep 10, 2026, 10:24 AM UTC· resolved Sep 11, 2026, 09:10 AM UTC
- investigating Sep 10, 2026, 10:24 AM UTC
We are currently investigating an issue affecting the Partner Portal where partner users across multiple regions are unable to view contact information for their end customer accounts. As a result, partners may be unable to place new orders or make changes that require customer contact details, as the contact information is not being displayed in the portal. Automatic renewal orders continue to function normally and are not impacted by this issue. Our teams are actively investigating the matter and we will provide further updates as soon as more information becomes available.
- identified Sep 10, 2026, 01:37 PM UTC
We have identified the root cause of the issue. A resynchronization of the affected contact information is currently in progress. We expect the contacts to become visible again shortly. We will provide another update once the resynchronization has been completed.
- monitoring Sep 11, 2026, 05:08 AM UTC
A fix has been implemented and we are now monitoring the results.
- resolved Sep 11, 2026, 09:10 AM UTC
The issue has now been resolved, and full Partner Portal functionality has been restored. Customer contacts are once again visible under end customer accounts, and partners can place new orders as normal.
Major September 4, 2026 Missing Security Events in Elements Portal for APAC and EU Regions 18h 48m Portal, Endpoint Protection
Started Sep 04, 2026, 11:49 AM UTC· resolved Sep 05, 2026, 06:38 AM UTC
- investigating Sep 04, 2026, 11:49 AM UTC
We are currently experiencing an issue affecting the visibility of Security Events in the Elements Portal. The issue impacts customers and partners across both the APAC and EU regions. Our teams have identified the issue and are actively investigating the root cause with the highest priority. We are working to restore normal functionality as quickly as possible and will provide further updates as more information becomes available. We appreciate your patience and understanding while we work to resolve this issue.
- identified Sep 04, 2026, 03:48 PM UTC
We have identified the root cause of the issue affecting the visibility of Security Events in the Elements Portal and have deployed a fix to production. The issue impacted customers and partners across both the APAC and EU regions. While the fix has been implemented, Security Events are currently being reprocessed and synchronized. As a result, some delays in event visibility may continue until processing has fully completed. Our teams are actively monitoring the recovery and progress of the event backlog to ensure normal operation is fully restored. We appreciate your patience and understanding and will provide further updates as needed.
- monitoring Sep 05, 2026, 03:38 AM UTC
The issue affecting the visibility of Security Events has been successfully resolved, and historical event data is now visible as expected. We will continue to closely monitor the environment to ensure ongoing stability and verify that event processing remains healthy and operates as expected. At this time, services are functioning normally, and no further impact has been observed.
- resolved Sep 05, 2026, 06:38 AM UTC
This incident has been resolved.
Critical September 3, 2026 Ordering, Provisioning, and Device Management Issues Affecting Elements Portal, Partner Portal, and APIs 9h 49m Portal, Ordering, API, API
Started Sep 03, 2026, 04:02 AM UTC· resolved Sep 03, 2026, 01:51 PM UTC
- investigating Sep 03, 2026, 04:02 AM UTC
We're aware of an issue affecting Elements Security Center's device-related responses. Partners and customers may encounter errors when attempting to provision, install, or change licenses/devices for Elements services across multiple platforms.
- investigating Sep 03, 2026, 05:54 AM UTC
The issue is currently affecting both the Elements Portal, Partner Portal and API, causing ordering, provisioning and device management failures across Elements services. Partners and customers may experience errors when provisioning services, installing products, or making changes to licenses and devices. Our teams are actively investigating the root cause with the highest priority and are fully engaged in resolving the issue. We are working to restore normal service as quickly as possible and will provide further updates as soon as additional information becomes available.
- identified Sep 03, 2026, 10:19 AM UTC
We have identified the root causes behind the issues affecting both the Elements Portal and Partner Portal. Our teams are actively working on implementing the necessary fixes as a matter of highest priority. We will continue to monitor the situation closely and provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work to restore full service functionality.
- monitoring Sep 03, 2026, 01:43 PM UTC
The issues affecting both Elements Portal and Partner Portal provisioning/ordering services have been resolved. At this time, services are functioning normally. Our teams will continue to closely monitor the environment to ensure stability and verify that all affected transactions have been successfully processed. Further updates will be provided if needed.
- resolved Sep 03, 2026, 01:51 PM UTC
This incident has been resolved.
Minor August 11, 2026 Exposure Management (XM) Performance Degradation and Intermittent Errors 12d 20h Portal, Exposure Management
Started Aug 11, 2026, 11:56 AM UTC· resolved Aug 24, 2026, 08:49 AM UTC
- investigating Aug 11, 2026, 11:56 AM UTC
We are currently investigating reports of performance degradation affecting WithSecure Elements Exposure Management (XM). Affected users may experience: • Slow response times across the XM portal • Errors when accessing Vulnerability Management (VM) scan groups • "Failed to fetch tags" error messages • "Failed to fetch scheduling templates" error messages • Scans remaining in a Queued or Running state for extended periods • Multiple HTTP 4xx error responses • Intermittent issues impacting scan-related functionality and workflows Our teams are actively investigating and working to restore normal service. Further updates will be provided as they become available. We apologize for the inconvenience and thank you for your patience.
- identified Aug 12, 2026, 09:08 AM UTC
We have identified an issue affecting the database, which has resulted in a backlog in scan and report processing. A fix has been deployed, and the service is now recovering. We expect it to take up to 96 hours for the backlog of scans and reports to be fully processed and for normal operation to resume. We apologize for any inconvenience this may cause and will continue to monitor the situation closely.
- identified Aug 13, 2026, 01:20 PM UTC
Recovery continues to progress as expected, with the backlog of scans and reports steadily decreasing. We are seeing ongoing improvement across the service. Thank you for your continued patience and understanding in this matter.
- identified Aug 14, 2026, 12:11 PM UTC
Service recovery continues to make steady progress following the deployment of the fix. The backlog of scans and reports is being processed successfully, and we continue to observe improvements in overall service performance and availability. We expect the situation to normalize during the weekend. Thank you for your patience and continued understanding while we work towards full recovery.
- monitoring Aug 17, 2026, 09:10 AM UTC
The deployed fix was performed as expected, and portal performance has returned to normal levels. The backlog of queued items has been fully processed and cleared. At this time, we are not observing any widespread impact on the service. We will continue to monitor the environment closely to ensure ongoing stability and verify that no further issues arise. Thank you for your patience while we worked to resolve this issue.
- resolved Aug 24, 2026, 08:49 AM UTC
This incident has been resolved. All affected services are operating normally.
Minor July 24, 2026 Error when updating Broad Context Detection Status in Elements Security Center 4d 1h Endpoint Detection and Response, Managed Detection and Response, Identity Security
Started Jul 24, 2026, 11:13 AM UTC· resolved Jul 28, 2026, 12:33 PM UTC
- investigating Jul 24, 2026, 11:13 AM UTC
We are currently investigating an issue affecting the Elements Security Center and Broad Context Detections. Customers may encounter an error when attempting to change the status of a Broad Context Detection under: Events → Broad Context Detections The following error message may be displayed: Failed to update Broad Context Detection! Example: Broad Context Detection Details, TX-ID: 0000-xxxxxxxxxxx Failed to update Broad Context Detection! Our teams are actively investigating the issue and working to identify the root cause. We will provide further updates as soon as more information becomes available.
- identified Jul 24, 2026, 12:46 PM UTC
At this time, the issue does not appear to affect all status update attempts consistently. Our investigation indicates that the issue is related to periods of increased system load and appears to occur more frequently during certain peak usage hours. Our teams remain actively engaged in the investigation, and we will share further updates as soon as we have more information to provide.
- monitoring Jul 27, 2026, 12:13 PM UTC
A corrective fix has been deployed. We are actively monitoring the results to confirm that the issue has been fully resolved and that services remain stable.
- resolved Jul 28, 2026, 12:33 PM UTC
This incident has been resolved.
Major July 20, 2026 Firewall module in Elements profile is empty in the portal 1h 23m Portal, Endpoint Protection, Endpoint Detection and Response
Started Jul 20, 2026, 06:53 AM UTC· resolved Jul 20, 2026, 08:17 AM UTC
- investigating Jul 20, 2026, 06:53 AM UTC
We're aware of an issue affecting the Firewall settings view in Elements Security Center. Under "WithSecure firewall profiles," existing firewall profiles are not being displayed — the list appears empty, and related tables may show blank or missing rows. We've identified that the firewall profile data isn't being returned correctly to the interface, which is why existing profiles fail to load. Our team is actively working on a fix and validating it in our staging environment before rolling it out to production. We understand this may affect your ability to review or manage firewall profiles, and we appreciate your patience while we work to restore full functionality as quickly as possible. We'll share another update as soon as the fix is verified and rolled out.
- identified Jul 20, 2026, 06:57 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 20, 2026, 07:27 AM UTC
A fix has now been implemented and we are monitoring the results.
- resolved Jul 20, 2026, 08:17 AM UTC
This incident has been resolved.
Major June 17, 2026 Elements profiles are not assigned timely to Endpoint Protection clients 6d 22h Portal, Endpoint Protection, Endpoint Detection and Response
Started Jun 17, 2026, 08:25 AM UTC· resolved Jun 24, 2026, 07:11 AM UTC
- investigating Jun 17, 2026, 08:25 AM UTC
Currently Elements profiles are not being assigned to Endpoint Protection clients in a timely manner. Profile assignments remain in Pending or Update in progress state for extended periods (several hours) preventing administrators from applying profile updates efficiently. Also affected are operations triggered from Elements Portal. The issue impacts European instances of Elements portal We are working on a solution with the highest priority.
- monitoring Jun 17, 2026, 12:57 PM UTC
A solution has been implemented and the service is recovering. We expect a full recovery within the next 24 hours without any action required from Elements administrators. We will continue to monitor the situation closely.
- resolved Jun 24, 2026, 07:11 AM UTC
This incident has been resolved.
Minor June 4, 2026 Support page is not accessible from withsecure.com corporate page 18d 15h Email Support Form
Started Jun 04, 2026, 10:34 AM UTC· resolved Jun 23, 2026, 02:12 AM UTC
- investigating Jun 04, 2026, 10:34 AM UTC
We have identified an issue where support page is not accessible from withsecure.com corporate page. We are working on a solution with the highest priority. Direct access to English support page https://support.withsecure.com/ is working.
- identified Jun 05, 2026, 12:36 AM UTC
A temporary fix has been deployed. On some localized pages, the English support page may still be displayed. In the meantime, partners and users can refer to the available content and switch the language manually in certain sections, such as the User Guide. We will continue working on a full resolution as a high priority.
- resolved Jun 23, 2026, 02:12 AM UTC
This incident has been resolved.
Major May 21, 2026 WithSecure Elements Exposure Management: Elevate not available 1d 1h Exposure Management
Started May 21, 2026, 09:14 AM UTC· resolved May 22, 2026, 10:16 AM UTC
- identified May 21, 2026, 09:14 AM UTC
We have identified an issue where elevating recommendations in WithSecure Elements Exposure Management is failing with an error message. We are working on resolving the issue with the highest priority.
- resolved May 22, 2026, 10:16 AM UTC
The issue has been resolved.
Major May 15, 2026 Total Volume amendments result in expiration of the license 2d 22h Ordering
Started May 15, 2026, 12:12 PM UTC· resolved May 18, 2026, 10:20 AM UTC
- identified May 15, 2026, 12:12 PM UTC
We have identified an issue where amendments of Total Volume orders result in expiration of the license. As a WithSecure partner, this issue affects you if you use the Total Volume business model and amend an existing subscription, for example by increasing or decreasing the license amount. In this case, the license is incorrectly set to expire on the day of the order. We have identified and manually updated affected orders, so no further action is needed. We expect to resolve the issue by Monday, 18th of May and ask partners to not place amendment orders until we have resolved the issue.
- identified May 18, 2026, 07:38 AM UTC
We are currently testing a fix for the issue. We will update this incident once the fix has been deployed.
- resolved May 18, 2026, 10:20 AM UTC
The issue has been resolved. The expiration of all affected orders have been corrected by us, no further action is needed.
Minor April 27, 2026 WithSecure Elements Exposure Management - incorrect findings after 25th of April 1d 2h Exposure Management
Started Apr 27, 2026, 11:08 AM UTC· resolved Apr 28, 2026, 01:09 PM UTC
- investigating Apr 27, 2026, 11:08 AM UTC
We are investigating an issue where WithSecure Elements Exposure management reports vulnerabilities, findings and recommendations for non-existent software or devices for some customers. These findings were generated after Saturday, 25th of April.
- identified Apr 27, 2026, 02:09 PM UTC
Incorrect asset placeholders have been removed for all affected customers. We are updating findings and recommendations, and expect this work to finish by the morning of 28th of April, resolving the issue. Until then, we continue working on the issue with the highest priority.
- identified Apr 28, 2026, 06:45 AM UTC
Placeholder recommendations have been removed. We continue working on removal of incorrect findings and their respective recommendations.
- resolved Apr 28, 2026, 01:09 PM UTC
This incident has been resolved.
Minor April 23, 2026 WithSecure Elements URL sample submission outage 1h 17m Portal
Started Apr 23, 2026, 11:08 AM UTC· resolved Apr 23, 2026, 12:25 PM UTC
- investigating Apr 23, 2026, 11:08 AM UTC
We are currently experiencing an issue were submitting URL samples in WithSecure Elements fails with an error "cannot create collaboration request". We are working on a solution with the highest priority.
- resolved Apr 23, 2026, 12:25 PM UTC
The issue has been resolved. You can submit URL samples again. Thank you for your patience!
Notice April 14, 2026 Axios vulnerability in Policy Manager Webreporting 1d 23h Business Suite
Started Apr 14, 2026, 02:35 PM UTC· resolved Apr 16, 2026, 02:17 PM UTC
- investigating Apr 14, 2026, 02:35 PM UTC
We have identified that WithSecure Policy Manager (PM) includes a version of the Axios library within the web reporting component that is currently flagged as vulnerable. Based on our assessment, the associated risk is low. As a precautionary measure, we recommend the following: Reviewing the current firewall and network configuration to ensure that the Policy Manager webreporting interface is not accessible from external networks Ensuring restricted access to this component significantly reduces any potential exposure. We are investigating on a fix for the issue.
- resolved Apr 16, 2026, 02:17 PM UTC
We have created a hotfix for this issue. We advise all our Business Suite partners and customers to apply this hotfix at the earliest opportunity. The risk can further be mitigated by ensuring that Policy Manager’s Web Reporting interface is not accessible from the internet. This can be done with external firewall configurations. The hotfix can be downloaded from the WithSecure Download Center: https://support.withsecure.com/en/support/download For more information on the Axios vulnerability (CVE-2026-40175) and WithSecure's response, please visit https://community.withsecure.com/announcements-en/kb/articles/32898-cve-2026-40175-for-axios-javascript-library
Critical March 23, 2026 Contact Support form not working 3h 30m Email Support Form
Started Mar 23, 2026, 05:34 AM UTC· resolved Mar 23, 2026, 09:05 AM UTC
- investigating Mar 23, 2026, 05:34 AM UTC
We are investigating an issue with our "contact support" webform. Submissions do not reach our ticketing system and no error message is displayed. While we investigate the issue, we ask Partners to submit support requests through Partner Portal. Eligible customers can submit support requests through eService portal. In urgent matters, please give us a call. Our contact numbers and opening hours are listed here: https://support.withsecure.com/en/support/contact-support/call-support
- resolved Mar 23, 2026, 09:05 AM UTC
This incident has been solved.
Minor February 26, 2026 WithSecure Elements might incorrectly show "Malware Protection disabled" after reboot 7d Endpoint Protection
Started Feb 26, 2026, 01:43 PM UTC· resolved Mar 05, 2026, 01:58 PM UTC
- investigating Feb 26, 2026, 01:43 PM UTC
We are investigating an issue where WithSecure Elements agent might show randomly that Malware Protection is disabled after reboot. We have confirmed that this issue is cosmetic and clients/servers remain protected. We are working on a fix.
- identified Feb 27, 2026, 01:13 PM UTC
We have identified the issue and are working on a fix. Please note: this issue is cosmetic and clients/servers remain protected.
- identified Mar 03, 2026, 01:29 PM UTC
We continue working on a fix for the issue.
- identified Mar 04, 2026, 07:49 AM UTC
We have created a fix, which is currently in testing. We will notify, when the fix is released.
- identified Mar 05, 2026, 08:53 AM UTC
We continue testing the fix and hope to release it today, but no later than tomorrow (6th of March)
- resolved Mar 05, 2026, 01:58 PM UTC
We have published a hotfix that fixes the issue. The hotfix is automatically downloaded and applied, no action is required from administrators. Additional information for administrators: The Hotfix ID is 76, Description: Scanning platform initial state calculation and Firewall initial state
Critical February 24, 2026 Contact Support form not working 6h 11m Email Support Form
Started Feb 24, 2026, 03:56 AM UTC· resolved Feb 24, 2026, 10:08 AM UTC
- investigating Feb 24, 2026, 03:56 AM UTC
We are investigating an issue with our "contact support" webform. Submissions do not reach our ticketing system and no error message is displayed. While we investigate the issue, we ask Partners to submit support requests through Partner Portal. Eligible customers can submit support requests through eService portal. In urgent matters, please give us a call. Our contact numbers and opening hours are listed here: https://support.withsecure.com/en/support/contact-support/call-support
- monitoring Feb 24, 2026, 04:19 AM UTC
A fix has been deployed. We are monitoring this issue.
- resolved Feb 24, 2026, 10:08 AM UTC
This incident has been resolved.
Critical February 10, 2026 Provisioning API is returning 503 Back-end server is at capacity error 3h 16m API
Started Feb 10, 2026, 03:44 AM UTC· resolved Feb 10, 2026, 07:00 AM UTC
- investigating Feb 10, 2026, 03:44 AM UTC
Currently Provisioning API is returning "503 Back-end server is at capacity" error. Visible effects of this is that partners cannot issue new license/change subscription/get license information via Provisioning API.
- identified Feb 10, 2026, 06:49 AM UTC
A mitigation was implemented. Checking the solution.
- resolved Feb 10, 2026, 07:00 AM UTC
The issue has been solved.
Minor February 2, 2026 WithSecure Elements portal: Profiles show incorrect settings and can not be saved 1h 57m Portal
Started Feb 02, 2026, 10:47 AM UTC· resolved Feb 02, 2026, 12:44 PM UTC
- investigating Feb 02, 2026, 10:47 AM UTC
We are investigating an issue where profiles in WithSecure Elements portal are shown incorrect settings and can not be saved. Endpoints are not affected, they remain on their existing profile.
- resolved Feb 02, 2026, 12:44 PM UTC
This incident has been resolved.
Critical January 26, 2026 Contact Support form not working 3h 48m Email Support Form
Started Jan 26, 2026, 06:20 AM UTC· resolved Jan 26, 2026, 10:08 AM UTC
- investigating Jan 26, 2026, 06:20 AM UTC
We are investigating an issue with our "contact support" webform. Submissions do not reach our ticketing system and no error message is displayed. While we investigate the issue, we ask Partners to submit support requests through Partner Portal. Eligible customers can submit support requests through eService portal. In urgent matters, please give us a call. Our contact numbers and opening hours are listed here: https://support.withsecure.com/en/support/contact-support/call-support
- monitoring Jan 26, 2026, 10:05 AM UTC
A fix has been implemented, and we are monitoring the result.
- resolved Jan 26, 2026, 10:08 AM UTC
The issue has been resolved. If you have submitted a support request and have not received a reply from our system with a case number, your request has not reached us. We kindly ask you to submit your request again. We apologize for the inconvenience caused.
Critical January 21, 2026 Contact Support form not working 1h 31m Email Support Form
Started Jan 21, 2026, 01:59 PM UTC· resolved Jan 21, 2026, 03:31 PM UTC
- investigating Jan 21, 2026, 01:59 PM UTC
We are investigating an issue with our "contact support" webform. Submissions do not reach our ticketing system and no error message is displayed. While we investigate the issue, we ask Partners to submit support requests through Partner Portal. Eligible customers can submit support requests through eService portal. In urgent matters, please give us a call. Our contact numbers and opening hours are listed here: https://support.withsecure.com/en/support/contact-support/call-support
- resolved Jan 21, 2026, 03:31 PM UTC
The issue has been resolved. If you have submitted a support request and have not received a reply from our system with a case number, your request has not reached us. We kindly ask you to submit your request again. We apologize for the inconvenience caused.
Major January 19, 2026 WithSecure Elements Portal: newly registered devices not appearing, profile changes not reaching endpoints 20h 7m Portal, Endpoint Protection, Co-Monitoring, Endpoint Detection and Response and 3 more
Started Jan 19, 2026, 01:45 PM UTC· resolved Jan 20, 2026, 09:52 AM UTC
- investigating Jan 19, 2026, 01:45 PM UTC
We are investigating an issue where newly registered devices do not appear in WithSecure Elements portal. Further, newly assigned profiles, profile changes do not reach endpoints.
- identified Jan 19, 2026, 02:13 PM UTC
We have identified further symptoms: - Newly registered devices do not appear in the WithSecure Elements Portal. - Removed devices reappear after page refresh. - Assigned or updated profiles do not go through to the devices - Operations sent from the WithSecure Elements Portal not going through to the clients - Unmanaged devices (WithSecure Exposure Management) are not shown or updated We continue working on the issue with the highest priority.
- identified Jan 19, 2026, 04:17 PM UTC
We are continuously working on a fix for this issue.
- identified Jan 19, 2026, 06:37 PM UTC
We are actively working on this issue and treating it as a top priority.
- monitoring Jan 19, 2026, 07:26 PM UTC
We have restored the service. You may see outdated information in WithSecure Elements Portal until all data has been updated. We estimate that all data has updated by 04:00 UTC.
- resolved Jan 20, 2026, 09:52 AM UTC
This incident has been resolved.
Critical December 15, 2025 WithSecure contact Support webform not creating Support cases 3h 3m Email Support Form
Started Dec 15, 2025, 07:47 AM UTC· resolved Dec 15, 2025, 10:51 AM UTC
- investigating Dec 15, 2025, 07:47 AM UTC
We are investigating an issue, where using the contact Support webform is not generating Support cases. https://www2.withsecure.com/en/support/contact-support/email-support While we investigate the issue and recovery options, please use alternate means of contacting us. Partners: Please submit a case through Partner Portal Customers with Advanced or Premium Support subscriptions: Please submit a case through eService You can also reach us by phone. Our phone numbers and opening hours are listed here: https://www2.withsecure.com/en/support/contact-support/call-support
- identified Dec 15, 2025, 08:06 AM UTC
We have recovered the functionality. You can submit new support cases through our webform again. We are investigating recovery options for submissions during the outage.
- resolved Dec 15, 2025, 10:51 AM UTC
If you have submitted a support request between yesterday, 14th of December at 14:47 UTC and today, 15th of December 07:49 UTC and have not gotten an automated response with a case number, please submit your request again. We have not received it, and we are sadly unable to recover those. We apologize for the inconvenience.
Minor December 11, 2025 Elements Agent and Countercept experiencing delay to sync and execute remote operations. 3h 40m Endpoint Protection, Endpoint Detection and Response, Sensors
Started Dec 11, 2025, 08:49 AM UTC· resolved Dec 11, 2025, 12:30 PM UTC
- identified Dec 11, 2025, 08:49 AM UTC
We are experiencing intermittent delays in WithSecure Elements Endpoints and Countercept for Europe region, which may cause delays in remote operations such as network isolation. We are in the process of investigating the root cause and are working diligently to resolve the issue.
- resolved Dec 11, 2025, 12:30 PM UTC
The issue has been resolved. We no longer experience delays. No operations/data was lost.