WithSecure Outage History

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There were 6 WithSecure outages since February 10, 2026 totaling 250h 3m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.withsecure.com

Minor April 27, 2026

WithSecure Elements Exposure Management - incorrect findings after 25th of April

Detected by Pingoru
Apr 27, 2026, 11:08 AM UTC
Resolved
Apr 28, 2026, 01:09 PM UTC
Duration
1d 2h
Affected: Exposure Management
Timeline · 4 updates
  1. investigating Apr 27, 2026, 11:08 AM UTC

    We are investigating an issue where WithSecure Elements Exposure management reports vulnerabilities, findings and recommendations for non-existent software or devices for some customers. These findings were generated after Saturday, 25th of April.

  2. identified Apr 27, 2026, 02:09 PM UTC

    Incorrect asset placeholders have been removed for all affected customers. We are updating findings and recommendations, and expect this work to finish by the morning of 28th of April, resolving the issue. Until then, we continue working on the issue with the highest priority.

  3. identified Apr 28, 2026, 06:45 AM UTC

    Placeholder recommendations have been removed. We continue working on removal of incorrect findings and their respective recommendations.

  4. resolved Apr 28, 2026, 01:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 23, 2026

WithSecure Elements URL sample submission outage

Detected by Pingoru
Apr 23, 2026, 11:08 AM UTC
Resolved
Apr 23, 2026, 12:25 PM UTC
Duration
1h 17m
Affected: Portal
Timeline · 2 updates
  1. investigating Apr 23, 2026, 11:08 AM UTC

    We are currently experiencing an issue were submitting URL samples in WithSecure Elements fails with an error "cannot create collaboration request". We are working on a solution with the highest priority.

  2. resolved Apr 23, 2026, 12:25 PM UTC

    The issue has been resolved. You can submit URL samples again. Thank you for your patience!

Read the full incident report →

Notice April 14, 2026

Axios vulnerability in Policy Manager Webreporting

Detected by Pingoru
Apr 14, 2026, 02:35 PM UTC
Resolved
Apr 16, 2026, 02:17 PM UTC
Duration
1d 23h
Affected: Business Suite
Timeline · 2 updates
  1. investigating Apr 14, 2026, 02:35 PM UTC

    We have identified that WithSecure Policy Manager (PM) includes a version of the Axios library within the web reporting component that is currently flagged as vulnerable. Based on our assessment, the associated risk is low. As a precautionary measure, we recommend the following: Reviewing the current firewall and network configuration to ensure that the Policy Manager webreporting interface is not accessible from external networks Ensuring restricted access to this component significantly reduces any potential exposure. We are investigating on a fix for the issue.

  2. resolved Apr 16, 2026, 02:17 PM UTC

    We have created a hotfix for this issue. We advise all our Business Suite partners and customers to apply this hotfix at the earliest opportunity. The risk can further be mitigated by ensuring that Policy Manager’s Web Reporting interface is not accessible from the internet. This can be done with external firewall configurations. The hotfix can be downloaded from the WithSecure Download Center: https://support.withsecure.com/en/support/download For more information on the Axios vulnerability (CVE-2026-40175) and WithSecure's response, please visit https://community.withsecure.com/announcements-en/kb/articles/32898-cve-2026-40175-for-axios-javascript-library

Read the full incident report →

Critical March 23, 2026

Contact Support form not working

Detected by Pingoru
Mar 23, 2026, 05:34 AM UTC
Resolved
Mar 23, 2026, 09:05 AM UTC
Duration
3h 30m
Affected: Email Support Form
Timeline · 2 updates
  1. investigating Mar 23, 2026, 05:34 AM UTC

    We are investigating an issue with our "contact support" webform. Submissions do not reach our ticketing system and no error message is displayed. While we investigate the issue, we ask Partners to submit support requests through Partner Portal. Eligible customers can submit support requests through eService portal. In urgent matters, please give us a call. Our contact numbers and opening hours are listed here: https://support.withsecure.com/en/support/contact-support/call-support

  2. resolved Mar 23, 2026, 09:05 AM UTC

    This incident has been solved.

Read the full incident report →

Minor February 26, 2026

WithSecure Elements might incorrectly show "Malware Protection disabled" after reboot

Detected by Pingoru
Feb 26, 2026, 01:43 PM UTC
Resolved
Mar 05, 2026, 01:58 PM UTC
Duration
7d
Affected: Endpoint Protection
Timeline · 6 updates
  1. investigating Feb 26, 2026, 01:43 PM UTC

    We are investigating an issue where WithSecure Elements agent might show randomly that Malware Protection is disabled after reboot. We have confirmed that this issue is cosmetic and clients/servers remain protected. We are working on a fix.

  2. identified Feb 27, 2026, 01:13 PM UTC

    We have identified the issue and are working on a fix. Please note: this issue is cosmetic and clients/servers remain protected.

  3. identified Mar 03, 2026, 01:29 PM UTC

    We continue working on a fix for the issue.

  4. identified Mar 04, 2026, 07:49 AM UTC

    We have created a fix, which is currently in testing. We will notify, when the fix is released.

  5. identified Mar 05, 2026, 08:53 AM UTC

    We continue testing the fix and hope to release it today, but no later than tomorrow (6th of March)

  6. resolved Mar 05, 2026, 01:58 PM UTC

    We have published a hotfix that fixes the issue. The hotfix is automatically downloaded and applied, no action is required from administrators. Additional information for administrators: The Hotfix ID is 76, Description: Scanning platform initial state calculation and Firewall initial state

Read the full incident report →

Critical February 10, 2026

Provisioning API is returning 503 Back-end server is at capacity error

Detected by Pingoru
Feb 10, 2026, 03:44 AM UTC
Resolved
Feb 10, 2026, 07:00 AM UTC
Duration
3h 16m
Affected: API
Timeline · 3 updates
  1. investigating Feb 10, 2026, 03:44 AM UTC

    Currently Provisioning API is returning "503 Back-end server is at capacity" error. Visible effects of this is that partners cannot issue new license/change subscription/get license information via Provisioning API.

  2. identified Feb 10, 2026, 06:49 AM UTC

    A mitigation was implemented. Checking the solution.

  3. resolved Feb 10, 2026, 07:00 AM UTC

    The issue has been solved.

Read the full incident report →

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